Reviews for Recharge Subscriptions

You cannot rely on this app to work consistently. Products on subscription will stop adding to the cart out of nowhere with no warning. You won't know unless a customer lets you know or you happen to notice yourself. Customer service has deflected every single issue I've asked about without helping. Seeking another solution after losing countless sales.

Best customer support I've received in a long time! The team helped me set up my subscriptions initially, and is always the first people I contact when I have an issue I can't figure out. This week Dora worked with me to fix a glitch, and was super patient explaining the issue to me so I'd understand. Highly recommend!

Great app for subscriptions to grow our wine club. They keep adding new features that makes it easier to manage subscriptions.

I haven't used the app enough to know but the support we have received so far has been very good. Thanks Miley!

The entire app stopped working completely without any warning and every single one of my customer orders is not being processed correctly. This app has negatively impacted my revenue and customer service and the level of support is not helpful. I have been trying to troubleshoot this issue for weeks on end and it's still not resolved. Recharge will not even tell me what went wrong to cause this in the first place. I DO NOT recommend this app.

We have been using Recharge for our subscription products since 2018. It has been a great addition to our offering. Simple to use for both us and our customers as well as flexible and adaptable to different requirements. The technical support offered is second to none. Fast and efficient. Really impressive.

Prepare to annoy and frustrate your most loyal customers, and receive numerous emails to help manage their subscriptions. App is so buggy at the moment that I can't even manage my own subscriptions with them. If I, the owner, can't do it, you better bet your customers can't. Been using them for over a year!

Really helpful customer service. We used Nick Seth from eshopgenius and he solved our little niggles. Highly recommend

Significant issues are left unresolved We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

great customer service / troubleshooting when needed. very easy, quick, and thorough and helped to prevent the issue in the future

We have been using ReCharge for a few months now, switching from another subscription app. The main difference with ReCharge has been customer service, they reply to your queries fast and help in every way possible. Eventhough is not the perfect solution it works really well.

I love the app, and the customer service is excellent. They respond quickly to requests for help and always solve our problems.

Vuk was a great help on the chat feature! Very helpful in helping us send our customers links so they can personally manage their subscriptions.

This app is easy to use, and really helps with customer retention. I like the analytics tools and the customer service is top-notch - so fast and responsive. Highly recommend Recharge for subscriptions if you run a product business.

I contacted Recharge regarding an issue appearing on my website with the integration of the subscription app. Their customer service is amazing. They responded timely and fixed the issue.

Support is wonderful, everyone I have spoken to in the years of using this app has been incredibly patient and helpful. Adam was recently amazing in helping to answer all of our questions for our shopify subscription upgrade, and helped us come up with a solution to our unique shipping problem. Thank you!

During the pandemic we wanted a quick and affordable solution to add a subscription service to our coffee website, we were recommended Recharge and have been delighted at how it's increased our direct to consumer business. On initial set up, we hadn't achieved full integration with our customers' regular accounts but the Recharge Support team were brilliantly responsive and helpful. I dealt with the same agent throughout and she went above and beyond to help us get the fix we needed and optimise the associated webpages and email notifications. An unexpectedly personal and great customer service experience.

Big thanks to Matt. Prompt response to my email and great options to help me with my customization request. This app works very well.

I worked with Nevena to update pricing on existing subscriptions. She completed the assignment much much faster than anticipated and was super helpful and thorough. Very happy with the service!

This is a simple to use app with a stylish interface that makes it easy for my customers to manage their subscriptions. Some bugs came up during an upgrade that customer service was quick to fix. Thank you

Alicia J was extremely helpful in getting my issue sorted quickly and efficiently. Alicia you are a life saver! 10 out of 10 stars!

I worked with the recharge team and some bulk upload and one-off use cases. Very positive experience with our support engineer Shayaan who was very responsive and helpful.

Jaden from Support is the best! Took care of a tedious, time-consuming task for us in no time. Highly recommend!

Tech support has always been on point. Not only are they knowledgeable and efficient with solutions, they are also friendly and a pleasure to work with; you don't need to be a techie to talk to their techies to achieve perfect results. Today I worked with a tech consultant named Maryam and she exemplified everything I described above.

Juan was great and explained everything well. Very helpful and kind. He was through in explaining everything that I needed to navigate the app.