Reviews for Recharge Subscriptions

I've been using this app in my store for over 2 years now and I couldn't be happier. Not only does the app do exactly what it claims to do, but their support is incredible. I had a bad experience with a developer who caused some issues with my existing subscriptions and Recharge support worked tirelessly to fix it. If you're looking for an amazing subscription app with great support - look no further.

Mission Meats

2022-01-21

United States

Recharge is great. Super easy to use. Whenever I've run into something I can't figure out, support is very responsive. The best subscription app for Shopify.

I've been using Recharge for 2 years now, the app works well for what I need and appreciate the super responsive support team. Thanks Gordon!

The service was pretty quick and efficient. Thank you to Nevena and Milena for assisting me so kindly and willingly.

I had a problem in ReCharge and I am happy to say the responded quickly and fixed the problem right away. Elijah and Zach were excellent to deal with. Thank you for the great customer service.

ReCharge is a good app and importantly is an easy out of the box solution for SMEs. Some of their competitors offer powerful solutions, but with great power comes a disgusting amount of effort for essentially exactly what ReCharge provides. Support from Nigel at ReCharge was consistent and comprehensive and he helped us get hundreds of products loaded & live in a matter of days. If you're lucky enough to work with Nigel send him a voucher for a beer or something.

Good functionality and excellent customer service. I was amazed how quickly I received a response addressing my question.

Alex Delgado through Recharge Support provided me with the documentation the identifies the fields used to build the Analytics dashboards. This is a huge help because I'm creating my own dashboards from the API within Tableau so I can be confident that the metrics I'm using align with logic that Recharge defines.

Works as required and the support is second to none. It could be a little more flexible but that can all be overcome with bulk updates.

Recharge has been great since we made the switch. The interface and customer support, specifically Gordon, have been incredible.

I contacted the team for support on some obscure information, and I was pleasantly surprised that Dalia was able to answer all my questions in a timely manner. Thanks again!

This app is awesome, it is really great for businesses and also for customers who don't want to manually order each month. Lots of support from the Erica and the team for setup and any queries. The documentation is great too. Our AOV has increased by 20% since setting this up and it will likely increase further once we convert more customers to subscriptions :)

ReCharge is probably the most essential part of our business. The customer service is amazing, very quick and super helpful. Tigist specifically was very very helpful!

We have had a great experience so far with Recharge and mainly it is because we were assigned to Gordon C for our support contact. We wish we could have been assigned to him right off the bat because we did work without it for a month and the difference he made once he joined our account was huge. He was always willing to jump in and help and we have been able to really ramp up because of all that Gordon has done for our store. Really happy to see that Recharge has this feature and also hires people like Gordon. I am really upset that the support has come to an end so that would be my only wish here - Recharge needs to extend this I think for a little longer to really help business succeed long term.

I used this app for my subscription orders solution. Still learning to use it but the help docs and support is amazing. No wonder the reviews are so good.

Support was very helpful with fixing our widget! Brian Nguyen is the . Thanks so much!!!!!!!!!!!!!

While getting all set up Adam B was so helpful. He answered my questions very quickly and gave me very clear and easy to follow directions for problem solving and helping me customize my subscription plan.

Dora was able to research my issue and give me solutions that fixed it within a couple of days. Thanks for your help.

Recharge Subscriptions has been an intricate part of our Shopify store and business. This app allows us to do everything and anything we need to manage subscription orders while providing the customer with the best experience possible. Recharge does a great job of putting subscription management in the customer's hands with tools like Recharge SMS to reduce churn. We have been very pleased with their capability to consistently optimize features and ensure integrations work with other key technology partners. I use their analytics frequently and their reporting platform is seamless. I could not be happier with Recharge and would highly recommend it for offering your customers the best subscription experience.

Ka'Chava

2022-01-15

United States

Support is very friendly and was able to provide me with a resolution to my concern. Please continue the great work! <3

The app works exactly as promised and their support is amazing. Our developer recently contacted them and they were extremely helpful, knowledgeable and we were able to get our project completed on time. Thanks Recharge!

We have migrated from another service to Recharge and are very happy with the app. Most of all the support from the Recharge team has been great every step of the way.

So far our experience with Recharge has been amazing and much of that is due to our contact Gordon C. We were assigned under him in the first month or so after switching back and he has really helped us get up and running. He continually supports the business and is willing to help at any time. I have been extremely impressed with his knowledge and he has felt like part of our team. I will be really sad to lose him as a resource but he has done wonders for our experience with Recharge so far!

As a merchant, getting help form employees of the apps I am subscribed to is very important. Breanna W. went above and beyond to give me exceptional customer service. She was timely, efficient and effective in solving my issue with Recharge. Thus, though the app works well, what is more impressive is the service I got today. Hire more people like Brianna!

Have been using this app for the past year and a half. We just relaunched our product line and had some issues. Bryan from support was able to solve our issues within a few hours. Excellent software and staff! Would highly recommend!