Reviews for Recharge Subscriptions

We have used this app for over a year and only ever had 1 problem with it. That one problem was on our end, but their customer support still helped us get it fixed within 2 hours regardless.

Bryan Nguyen provided excellent support and quickly helped me with resolving my issue and getting the most from the app.

I switched from Bold and I'm very happy I did. Improved analytics, checkout flexibility, and bundling.

Helpful customer service. They went above and beyond to find a solution to my use case! I use them for both pre-paid and recurring subscriptions.

I've been really pleased with Recharge - it's a great programme and has excellent customer service. Tigist was so quick and helpful with the most recent issue I had. She updated me that she was working on the task and again when it was done. She did exactly what I asked of her and was so friendly in the process too. Really pleased with the service!

Totally does what we need it to. Over the years we're better at working in the backend and they've made it easier to operate. My most recent support from Vuk and Milica was great!

This app is relatively easy to setup and manage, and works quite well. However, there are couple things that would need to be addressed: 1) the Recharge app creates a duplicate of the original product, which leads to unnecessary the clutter in the Products list, and 2) once you add the product to Recharge's product or ruleset list, the name (title) of product will not be updated there, if you change it - you'll have to remove then re-add same product for updated name to show up on Recharge mode, which is cumbersome. It would be nice to have name updatable along with other parameters, or have an ability to edit it within Recharge's own product or ruleset lists.

ReCharge is the best subscription app around, and everyone knows it. The thing that really sets them apart though is their support. Would absolutely recommend to anyone looking to utilize subscriptions for their store.

Recharge allows us to offer subscriptions with a lot of customization. Also great customer service. Thanks!

Great customer support when we were having an issue. I'd recommend it because they have thought of a lot of scenarios in their programming and they're willing to help when something doesn't go according to plan.

With many thousand products to go live Milica was very helpful with our onboarding. Thanks for your help.

I appreciate Recharge's simple workflow and stellar client support. The UI is very friendly and can be learned quickly. Their technical support crew is always on the ball. A+++++ They constantly follow up and keep us up to date on all technical issues, as well as offer real-time strategic solutions.

Support was great and was able to answer my questions very quickly and get things working the way they are supposed to!

Hi, recharge is an excellent app and service that makes it simple to easily manage subscriptions. Moreover, the support team at recahrge are fantastic! I have had only the best support from their support staff, they are professional, reliable and swift!

purlisse

2021-12-14

United States

Quick response time and gave clear instructions on how to fix our issue! We always have a great experience with the Recharge support team.

The app is really useful to sell subscriptions & the customer service answers really quickly. On the less bright side, there is still quite a bit of bugs in the app and a lot more features to develop

The Recharge team was instrumental in getting us set up with Recharge quickly in the busiest time of the year. Our Growth Account Manager was fantastic at answering any questions in a timely manner, complete with Loom videos to show how to set things up following best practices.

This is the best customer service EVER. they are so fast and helpful. i wish all shopify apps could have this level of service and response time.

Gordon is always available to help with any issues we may have and is always super fast at rectifying them. He also provides invaluable information on how we can improve our store. +AA

The customer support has been great, responsive and helpful. App does pretty much everything it claims to do.

Well-thought App. Being able to grant discounts to customers for there subscriptions is really a nice feature. I missed it with other providers. Thanx to a great customer happiness supporter Katy D. She helped me a lot and showed me backgrounds why things happen that way. Great job!

I'm impressed with the tech support provided by Recharge. I had an issue and it was solved quickly and easily. Their tech support is easy to contact and that's a big plus!

I had an issue installing the app and Meredith and the team very efficiently took care of all for me, I would recommend the Customer Services

Love Recharge! The customer service is great and it's made offering subscription products on our site so easy.

The people who help me out today fix the problem really fast I was really concerned about it because my whole business revolves around a subscription service that wasn’t working properly but they fixed it with an hours great job