Reviews for Recharge Subscriptions

We have literally just got started with this app, so its a little early to comment on the ROI/effectiveness, but, Diana from support was so absolutely amazing with the onboarding process we just had to give it 5 stars! Since leaving this review we have relied heavily on ReCharge's support, yet again Malcolb was utterly outstanding! Thank you

So far it's been great and the support I received (especially from Vuk) has been great. I wasn't sure we'd be able to import old prepaid orders but we have, which has been a huge, huge help. Really impressed so far.

Recharge Subscription app helps our company to manage the subscription orders easily and effectively.

Chantz provided wonderful & prompt support -- he made both my life and that of our customer's so much easier!

The customer service provided by Chantz was EXCEPTIONAL!!! He responded quickly in communication, was very patient with me and my numerous requests, and went above and beyond in helping me resolve the issue I had with my website. This was a seamless process and I am truly grateful for the support.

Love working with Recharge. I've always received quick and helpful responses. Shoutout to Chantz for helping me get my subscriptions back after I changed themes on Shopify.

Recharge is a dependable subscription app for Shopify stores. Customer support including Hazel and Robert are great. You can tell Recharge is listening to feedback and working to implement solutions to issues encountered.

We are a small business and sometimes our ability to implement ReCharge is limited so we use their customer support for help. We recently got help from Milutin at ReCharge and he was fantastic as are all their people. They never fail to make things happen for us.

We wanted the best subscription app out there and are very happy we chose Recharge. Their account team are very helpful and responsive. Integration was simple. Most importantly, our customers love the functionality and control they have over their subscriptions.

Recharge keeps being our choice for our coffee subscriptions -- it does the job, and customer support is Awesome!

I am not really happy yet at this point with our changeover to the ReCharge subscription app, but I am very happy with Matt A, ReCharge Support, with his assistance in providing me guidance to trouble shoot our issues. Thanks Matt A!!!

FPVCRATE

2022-03-31

United States

Sean provided a great customer support service. Excellent product and service offering! Thanks again for a quick response to my email.

Glow Recipe

2022-03-30

United States

Recharge team is beyond helpful and hands on when asked of them! Jairus went above and beyond helping us launch and Grey has helped us optimize by answering all further questions & recommending ways to improve. The app works just as needed with all the KPI's we are typically looking for and is very easy to manage as well. Since this is a new functionality for our brand, we would love to have a comparison section added to review our bench marks against our industry and overall standards.

Even in the short time we've used this app I've seen it grow and widen its services. The customer support team are absolutely excellent and we're excited to see that it's constantly developed to help users, with great help for those tricky panic moments!

I had a glitch and contacted customer service, which put me in touch with one of Recharge's engineers, Breanna. She connected me with an expert who was able to write a bit of code to solve my problem quickly and inexpensively. The whole experience was satisfying because the general standard that we merchants have come to expect from customer service is honestly quite low. These guys stood behind their product and helped me solve a problem, which means more sales for my store and more revenue for them. Yay!

CRYSTALS.COM

2022-03-28

United States

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and then it doesn't change for us when we ship, also I have had a number of subs charged without shipping costs, the list goes on and on for errors. To get any help from Recharge is very difficult, they have no live chat and it just goes to an email ticket, every response I have ever got from them has never helped solve our problems. Our subscription revenue has decreased a lot since using recharge, This has cost a lot of loss here Do not use this app **ONE YEAR LATER AND STILL ISSUES, MORE THAN BEFORE. CUSTOMERS ALWAYS UPDATING ADDRESSES NEVER WORKS, THINGS GET SENT TO THE WRONG PLACE, ITS GLITCH AFTER GLITCH ON THIS APP. THEIR LIVE CHAT OFFERS NO HELP ONLY "CONTEXT FOR SUPPORT" TAKES DAYS TO HEAR BACK FROM ANYONE. BY THAT TIME ITS FAR TOO LATE. I REGRET EVER MIGRATING OVER TO THIS SERVICE. IT IS INCREDIBLY UNRELIABLE

We had a strange problem with orders getting stuck in Pending. Kiki from Tech Support was really excellent- she followed up with their development team to resolve the problem, and checked in with me multiple times after it had been fixed to make sure there were no further problems. Very impressed.

The application itself is very good when it comes to subscription type purchases. The only thing which's actually a negative is that when an "export" of cancelled subscription is made, it's given in "in full" As in there's no option to select the date for which you want the export to be given. Thanks.

Great customer support from Dora and the app itself is very easy to set up. Would definitely recommend to anyone trying to get into subscriptions.

Adriana was extremly helpful yesterday and today with answering my questions about Recharge. She completely solved my problem and her responses were very quick, along with visuals to help me see the solution. Thank Adriana. I hope if I have any questions in the future, I get your help again. Due to her help, my business is now all set up with Recharge. Jan Laxton-Real Raw Beauty

Naked Nutrition

2022-03-24

United States

It's the best, good support is the key. It's not perfect but they respond pretty timely and genuinely seem to care and we get issues sorted out. Highly recommend.

We have used recharge now for about 6 months. The service has been great! Recently, we had an issue where our customer's portal wasn't showing up in the backend of our website. We reached out and the Recharge staff was able to go in and fix it for us which was a huge help because none of us know coding here! Thank you Recharge team! :)

The Bitter Housewife

2022-03-23

United States

Recharge seems to be the standard subscription app for Shopify. It does its job, but from the customer's point of view, it's not intuitive. We receive a lot of customer support requests asking for help changing ship date, flavor, etc. However, they are continually updating and it is improving. The customer support has been very good, but it does not always integrate as seamlessly as I would expect.

AJ was fantastic. I had struggled to find solutions to problems for over a week and he was able to resolve my issue within a half an hour.

We are loving this app and their customer service has been right on the money too! It is uber convenient to use and our customers are digging it!