Reviews for Recharge Subscriptions

Nigel from support was really great in helping us with discounting! Overall a good app. It's relatively simple to use. The complexities stem from Shopify's rules, not ReCharge.

The app is good, however the support service team have been fantastic. I'll always try and set up or fix things first, but I must admit there are just somethings I need to get the techs to fix. Thanks

Joey, the rep who assisted me on my inquiry was very helpful. Actually, all of the reps who have assisted me and my team have been quite helpful in solving issues varying from tweaks to CSS to troubleshooting any glitches. The App itself is simple but sometimes quite overwhelming with lots of settings and options that we need to explore to get a certain data. That's why having access to customer service is very useful.

Excellent customer service from the support team, particularly Mars who dealt with an issue I had yesterday

I had an issue with processing a refund for a customer, Joey from ReCharge Support provided a quick response, with multiple ways to fix my issue. He was able to help fix my issue within minutes. Thank you for your help!

Great app and especially great onboarding support by Milena. Recharge is a highly flexible subscription app

I wanted to reinstate a customer subscription that had expired (they signed up for a special offer discount on an 8 cycle promotional subscription). Only challenge was that they asked to do this once the subscription was over and I couldn't find a way of bringing this back. Contacted support and raised a ticket, Tigist straight on the case and fixed it rapidly, she is a hero. Perhaps a way of simply and easily bringing back subscriptions that have lapsed could be developed as an option?

Swift and attentive support from the backend team whenever we have questions and run into troubleshooting.

I had a couple of glitches today but Adam B. in the support team was super fast in replying and very helpful. I'm up and running again.

We updated our shipping terms and April M was super helpful in updating all of our existing subscriptions. They were faster to respond than expected and we had resolution within an hour or two.

Tigist was a major help. We resolved an issue with our client portal that we had been grinding on for months. She resolved this within a few hours and it was an awesome experience to work with her. Extremely professional and efficient experience.

I use this app for subscription services. Although I find it hard to navigate sometimes, the support I received from their team always made me feel like if I got lost or messed something us, they would be right there to help me set it right! I am so very grateful for Alex G from the support team for giving me the help and instruction to make me feel confident navigating the app on my own. She has made me feel like I am capable of navigating this aspect of our business and for that I am beyond happy with their support services.

I am still trying to understand this app. But the customer service is very good. We use it for combining discounts and subscriptions

I just started to use this App and had some issues with integration, their support team was great, very quick, and helpful. They identified the problem and I was able to solve it very quickly and easily. Special thanks to Eduardo Mallmann who helped me with my issue :)

Tigist installed the code in a matter of minutes. Easy as can be. I would recommend this app to anyone.

Awesome & fast support. They even helped me to do some custom codes. Really appreciate and thanks to Eduardo. Let's see right now if the app is fully working

Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app

Breanna W. Recharge Support Engineer - SUPER HELPFUL GAL! She have me the best online help I have ever received.

While trying to setup bulk changes I talked to Kevin G. He was extremely responsive and proactive. When I was confused he responded with very helpful information that actually helped. It was one of the best customer support experiences I've ever had. Thanks Kevin G!

crystal was extremely helpful. She helped resolved my issue and was very quick in coming back to me.

I reached out for support on assistance on my Recharge account. It continuously kept giving me an error. Joey responded FAST!. He provided a few suggestions to try. IT FINALLY WORKED!!! I emailed him right away and again, was quick to respond. Thank you for resolving my issue, Joey!

Usamos Recharge para servicio de suscripción a nuestra tienda de té. Es muy fácil de instalar y de configurar. Y el servicio de soporte es muy rápido y muy bueno

I switched from another website platform where the recurring order system was really not working well. Recharge has been a breath of fresh air. The cost is very reasonable even for low volume shops like mine, while still offering great customer service when help is needed. I was able to import my current subscribers to my Shopify site easily, and customers have a lot of tools available to them. Recharge also can read line item properties generated by variant apps, which is something that other apps are missing. Highly recommend!

We really enjoy using Recharge to run our subscription service. The customer support is always top notch and makes life much less stressful then it could be otherwise.

Responsive and helpful. Provided additional information and resources why issue is happening. Thank you!