Reviews for Recharge Subscriptions

Resolved my issue and was a very fast response - much appreciated. This saved me a lot of money as a developer quoted high for a simple task.

The support is really amazing and quick. I was having issues on my subscription products. They debugged and resolved my issue within 2 days. Definitely recommended for merchants.

I appreciate the thoroughness that Recharge support provides! So incredibly helpful when I'm stuck in a situation.

Reborn Coffee

2022-02-26

United States

Recharge App is an absolute solution if you need to adopt a recurring service for your customers. I'm pretty sure that Recharge App enables to offer stable and consistent service for both vendors and customers each. Don't hesitate to buy Recharge app. Of course, Recharge App needs to be improved more, but currently it helps enough for recurring service.

Tech support is responsive and helpful. Also why do I have to type in 100 characters? That seems a strange thing to do. lol. Anyways, Chantz was great.

The data structure is a bit weird but it works as promised! Also great CX team thanks for all the help!

Very fast and competent response with screenshots to assist in solving a customer query. Great help and support!

Love this app. Gets the job done and all with great customer service. Easy to navigate and make updates!

Super fast customer service response time - Chris was very helpful and sorted my issue in no time. Now I know how to do it again in future.

I had a question about an error code. Recharge support was super helpful and quick to reply. They sent me detailed instructions on how to solve the problem.

I've been very pleased with the support of this app. The help documentation is thorough and the responses when I have a question are detailed. It's fairly intuitive to navigate the backend and clients are easily able to manage their own subscriptions.

Fast and courteous customer service, much appreciated. I reached out with a problem, and was able to correct it with them help of their team.

So far the set up has been relatively easy. I would appreciate more visual instructions for setting things up. Breanna was super helpful and kind in answering my questions.

100% recommend this app. The customer service isn't instant, but within a day and always very clear and easy to understand/follow. This has been a huge part of our business.

Recharge has worked well for our new subscription club. Gordon was very helpful during on-boarding.

Would highly recommend this app and their engineers, we worked with Vinse and he was an all star. They troubleshoot to make sure that your needs are met, give you advise and want to see you have a successful subscription program.

Breanna W. was super helpful helping me solve a problem I had! So far my experience with recharge has been great and all the staff have been very helpful

Great app, clean interface, and makes the process of accepting subscriptions very easy. Support is also top-notch. Had an issue regarding my shipping set up and I was promptly assisted by Erica. She was very attentive and followed up with me in order to help me get things sorted. Awesome support, I'm really impressed! Thanks and keep up the great work!

Have been dealing with a ton of providers customer support teams while trying to do a subscription management tool transition and Recharge's Customer Support has been light years above and beyond everyone else's in terms of giving helpful, complete answers.

Excellent product with great customer service. It is easy to integrate with Shopify and other apps. I would prefer to have a phone number for customer support but Recharge tends to do well with responding to emails.

I recently had a minor niggling issue with inventory & Elijah P from recharge support spent a day back and forth with me and couldn't have been more helpful. Problem solved, really rate the support and the detail they provided. Thanks

Overall the app works, the updated interface is a lot more user friendly, but I wish some things were easier, especially from the customer pov.

Customer service has been great! Matt A. was able to help me trouble shoot some specific issues we were having with order triggers and walked me through how our team would be able to automatically apply discounts on our subscriptions at checkout.

This app works fairly well for what it's meant for however, there are a few things I do not like about it. I'll start with what I like about it first. Pros: The Recharge customer service team is very responsive and super helpful. I was using a different subscription app previously and was in search for a better one. This one is better than what I was using but I feel that it could still offer more. Customers who are subscribed are able to add other products to a future subscription order as a one-time purchase, so that the added product is only added to one order and not all future orders. This is something the previous app I was using did not offer. Cons: There is no pickup option so that local customers can subscribe to my products and pick up their order, so I had to build a work-around. If you use the Recharge check-out there is an option to add notes to customers subscriptions that will show on future orders however, if you use the Shopify check-out this option does not exist. I find this extremely inconvenient if you need to leave a note on the customer's next order, or on all future orders - you can't. I use to use a different subscription app and decided to switch to Recharge. The migration went fairly smooth however, I kept finding several orders that randomly had free shipping and no one seemed to know how or why. I believe this issue has finally been resolved and must have had something to do with the migration I hope. When I have a store wide sale, I use an app that changes/discounts the prices of all of my products. If someone were to subscribe during a sale, all of their future orders will reflect the sale discount, as well as my subscription discount that I offer. So my team has to go through new subscriptions after every sale and adjust the prices. I believe this could be resolved by using a discount code for my sales rather than changing all of my prices however, I apply different discounts to different products so a discount code with one discount to apply to all orders doesn't really work well for me. If a product goes out of stock on my Shopify store, Recharge doesn't know and customers can still add the items as one-time purchases to future subscription orders. So you have to have a collection of products that are specifically the only products that can be added as one-time purchases, and when one goes out of stock you need to remove it from the collection. I will continue to use this app as I don't think there is a better option right now

Sheana was a wonderful representative that helped me solve my issue! Thank you Sheana! I appreciate your help!