Reviews for Recharge Subscriptions

Primally Pure

2022-01-28

United States

quickly helped us push subscription dates for upcoming orders with included a product that is sold out

Parakeet Slimes Shop

2022-01-28

United States

Thank you for the quick response. and helping solve the issue I was having quickly and professional.

I moved themes and lost the subscription option on my site, contacted the company and it was done within a day. Sheana was high professional . Highly recommend. Thanks

Addictive Apothecary

2022-01-27

United States

I absolutely love this and the superior support that I receive. I’ve had Recharge for about 3 years now. My business has increase tremendously by having this service as an offering. I recently updated my theme and I am not tech savvy at all. I submitted a request because I couldn’t figure out how to add my widget. Bryan jumped right in an took care of everything. Their response time is instantaneously in my opinion. If you’re looking to grow your business this is a wonderful resource especially for the customers that order on a regular. An they forget to reorder. This will take care of everything for them. An if you want AMAZING Customer Support Recharge is the best option.

Thank you to Erica for a super quick response and support for resolving a technical customer account issue.

Nevena at Recharge was super helpful for my latest bulk edit request. I was told it could take up to 5 business days and it took 1 day, so really rapid work as well. Thanks again to Nevena & Recharge team.

Sarah at Recharge was super helpful and really quick to assist with any queries I had. She installed the app onto a draft theme for a client to ensure that the current site wouldn't be affected. She was very responsive and helpful and I was able to get any questions answered promptly. Thanks a mil guys!

Support is amazing and does a great job with their prompt responses and directing where to go in the app!

Brilliant customer support. Fantastic app. A must for every shopify merchant who wants to offer subscription. Our customers love the "manage my subscription" page. we do too.

Jovana was super helpful in fixing a subscription issue! Great customer service and prompt replies.

I've been using this app in my store for over 2 years now and I couldn't be happier. Not only does the app do exactly what it claims to do, but their support is incredible. I had a bad experience with a developer who caused some issues with my existing subscriptions and Recharge support worked tirelessly to fix it. If you're looking for an amazing subscription app with great support - look no further.

So far so good. Customer support (Matt) has been very helpful so far with the onboarding process and has answered all questions. Looking forward to getting our subscriptions live.

Mission Meats

2022-01-21

United States

Recharge is great. Super easy to use. Whenever I've run into something I can't figure out, support is very responsive. The best subscription app for Shopify.

I've been using Recharge for 2 years now, the app works well for what I need and appreciate the super responsive support team. Thanks Gordon!

Good functionality and excellent customer service. I was amazed how quickly I received a response addressing my question.

Alex Delgado through Recharge Support provided me with the documentation the identifies the fields used to build the Analytics dashboards. This is a huge help because I'm creating my own dashboards from the API within Tableau so I can be confident that the metrics I'm using align with logic that Recharge defines.

I had a problem in ReCharge and I am happy to say the responded quickly and fixed the problem right away. Elijah and Zach were excellent to deal with. Thank you for the great customer service.

The service was pretty quick and efficient. Thank you to Nevena and Milena for assisting me so kindly and willingly.

Works as required and the support is second to none. It could be a little more flexible but that can all be overcome with bulk updates.

ReCharge is a good app and importantly is an easy out of the box solution for SMEs. Some of their competitors offer powerful solutions, but with great power comes a disgusting amount of effort for essentially exactly what ReCharge provides. Support from Nigel at ReCharge was consistent and comprehensive and he helped us get hundreds of products loaded & live in a matter of days. If you're lucky enough to work with Nigel send him a voucher for a beer or something.

ReCharge is probably the most essential part of our business. The customer service is amazing, very quick and super helpful. Tigist specifically was very very helpful!

This app is awesome, it is really great for businesses and also for customers who don't want to manually order each month. Lots of support from the Erica and the team for setup and any queries. The documentation is great too. Our AOV has increased by 20% since setting this up and it will likely increase further once we convert more customers to subscriptions :)

We have had a great experience so far with Recharge and mainly it is because we were assigned to Gordon C for our support contact. We wish we could have been assigned to him right off the bat because we did work without it for a month and the difference he made once he joined our account was huge. He was always willing to jump in and help and we have been able to really ramp up because of all that Gordon has done for our store. Really happy to see that Recharge has this feature and also hires people like Gordon. I am really upset that the support has come to an end so that would be my only wish here - Recharge needs to extend this I think for a little longer to really help business succeed long term.

I contacted the team for support on some obscure information, and I was pleasantly surprised that Dalia was able to answer all my questions in a timely manner. Thanks again!

BrickHouse Nutrition

2022-01-19

United States

Recharge has been great since we made the switch. The interface and customer support, specifically Gordon, have been incredible.