Reviews for Recharge Subscriptions

Tigist from Customer Service was very helpful resolving a product sync issue we had after making changes to the product in the catalog made it unavailable for recurring subscription orders. This is a great product! We wish it was able to charge in multiple currencies: something that currently forces us to manage multiple Shopify stores for subscriptions in multiple countries. Otherwise very good.

I use the app for a monthly ribbon subscription box and it is so easy to navigate. Help response times are super fast and reps are so helpful!!

Good app for managing reoccurring orders, today I have received good customer care service by Meredith

ratbone skinny

2021-10-05

United States

WOW! ReCharge is everything and more. You need this app if you have a subscription. Legit, their customer service is always responsive within 24 hours and they even helped me resolve an issue with a brand new Shopify theme that wasn't allowing me to connect any of the back end stuff after countless hours of trying. They rock, esp. Eduardo Mallmann who helped me resolve my Shopify theme! Please pick them and download this app for your subs.

The app is easy to use and setup, but find it limited with some options. Most importantly, we really need it to support multiple currencies and it doesn't yet. Support has been very helpful for any troubleshooting as well.

Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.

CaffeUmbria

2021-10-04

United States

Knowledgeable, fast and friendly support. Julmar sent all the information I needed, plus the tools to make it easier.

I talked to Francis on customer support and they were very friendly and helpful! Quick to respond with my issue of how to publish my widget for subscription. Easy to use the app once you get the hang of it.

This is a seriously powerful app and we've been using it for a few years now. Customers are generally able to manage their own subscriptions without needing any help. Customer service is also top notch, friendly and professional. Rachel has helped answer some question I had about the new Shopify checkout integration plans. Recommended.

Bekah responded to my question very quickly and went above and beyond to assure me my issue would be resolved. I felt taken care of and continue to have excellent service when I reach out to recharge with any issue. Thank you!

Proctologist Preferred, Inc.

2021-10-01

United States

I emailed for support on a shipping charge issue. The support team resolved the issue quickly. I find that each time I email for support I get an response quickly. The support team is very good with getting issues resolved due to a high knowledge of the Recharge program. I am very satisfied with the support team.

Best in class subscription app for Shopify. Really good customer service, Milena was amazing I figured my issue so quickly

Awesome customer service! Superior app! Highly recommend it for growing your business! Easy to use and integrated with most things.

Matt, Alicia, Owais and others have continuously provided quick support to our questions and requests. I truly appreciate their responsiveness in addressing our issues. Thanks!

The Interface is a bit confusing and can be designed better. However the functionallity is excellent and the service is responding within Minutes and helps to solve issues immediately. Would absolutely recommend!

Such a fantastic customer service. Sweet and helpful and always on point with updates on a timely manner.

Recharge handles all of our subscriptions. It is a great way to manage customers and orders. The only problem we have is logging in from Shopify. It takes forever to load.

Both John and Bryan went above and beyond to help me iron out some issues I was having with the subscription widget. They worked quickly with me to ensure the right fix was in place. I am so grateful for their support and honestly can't believe how quickly we were able to fix the problem. I definitely recommend Recharge for subscription pricing, mostly because their support team is so helpful... oh and the app is quite user-friendly too!

Went to the support with an issue, after a few messages I was able to understand perfectly what I had to do to sort the issue

Many thanks to Alex G. I had a problem with taxation in the app that I could not solve. Alex responded quickly to my emails, she was clear, she was friendly and helpful and she gave me confidence that my problem could be resolved when I was worried. She then worked quickly to resolve the issue. An excellent service, many thanks Alex.

Dora was fast and efficient. She determined that our account had been put on hold from a past-due invoice (a customer service nightmare), which stalled subscription processing. She instructed me on how to fix the issue, and within minutes, the account was active again.

I submitted a request to make a bulk edit to our order list, it was returned and completed within an hour which was a much quicker return than I was expecting. Mary was really quick and efficient and when I replied to her email she came straight back.

Very good customer service - Meredith M. was a great help with resolving an issue I was having. Really appreciate it!

This app helps a lot with organizing and running our subscriptions. Support has been great with help to fix some coding issues and getting it working to our requests.

Owais in customer support was incredibly helpful in assisting with our issues - a customer wasn't showing up in the portal and we received very prompt assistance to close out the issue! Very pleased, thanks Owais!