Reviews for Recharge Subscriptions

Alonzo's Oil

2021-11-21

United States

Tigist installed the code in a matter of minutes. Easy as can be. I would recommend this app to anyone.

Awesome & fast support. They even helped me to do some custom codes. Really appreciate and thanks to Eduardo. Let's see right now if the app is fully working

Breanna W. Recharge Support Engineer - SUPER HELPFUL GAL! She have me the best online help I have ever received.

Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app

I reached out for support on assistance on my Recharge account. It continuously kept giving me an error. Joey responded FAST!. He provided a few suggestions to try. IT FINALLY WORKED!!! I emailed him right away and again, was quick to respond. Thank you for resolving my issue, Joey!

crystal was extremely helpful. She helped resolved my issue and was very quick in coming back to me.

White Tale Coffee

2021-11-18

United States

While trying to setup bulk changes I talked to Kevin G. He was extremely responsive and proactive. When I was confused he responded with very helpful information that actually helped. It was one of the best customer support experiences I've ever had. Thanks Kevin G!

We really enjoy using Recharge to run our subscription service. The customer support is always top notch and makes life much less stressful then it could be otherwise.

Responsive and helpful. Provided additional information and resources why issue is happening. Thank you!

Received good support with an issue after custom theme install which solved my problem very quickly. Only reason I'm giving 4 stars is because a little bit of code was left on a theme file which I had to clean up. Other than that a very positive experience.

Usamos Recharge para servicio de suscripción a nuestra tienda de té. Es muy fácil de instalar y de configurar. Y el servicio de soporte es muy rápido y muy bueno

I switched from another website platform where the recurring order system was really not working well. Recharge has been a breath of fresh air. The cost is very reasonable even for low volume shops like mine, while still offering great customer service when help is needed. I was able to import my current subscribers to my Shopify site easily, and customers have a lot of tools available to them. Recharge also can read line item properties generated by variant apps, which is something that other apps are missing. Highly recommend!

We use the Recharge app all the time and it is very convenient to use. It has all the information I need to assist customers.

Customer service is great. They have a fast response time and they gave me the info I needed. Thanks Hector!

This app has really helped us provide a great subscription service for our customers and would highly recommend it. Great service!

Recharge was able to get back to me regarding my inquiry in less than 24 hours and explained to me the issues so we don't meet them again. Great customer service.

We've received many request from our customers to build an integration with this app and heard great feedback.

Fast and friendly service! Solved the problem easily and reduced the stress around the issue! Very happy with the result.

The app is not the most intuitive and a bit tricky to set up... BUT it definitely works, and it works great. Thanks especially to the excellent customer service team.

Pretty solid app. We've definitely found it helpful and more user friendly than Bold's recurring billing app. We've been using Recharge for about 18 months and I've witnessed app enhancements and improvements that resolved some pain points we had in the beginning. Their support is also much better than when we first started: faster responses to initial outreach, faster resolution times, more skilled team troubleshooting. They've been doing great the past couple of months. I recently corresponded with Meredith to resolve some issues and to assist with some bulk data updates. She was fast, professional, courteous and just did what was needed quickly and accurately. Keep it up, team! There are some annoying little glitchy things that I wish didn't happen. For example, one-time products added to a subscription order frequently get permanently added to the subscription. But when the next charge tries to process, it can't because the one-time product triggers the out of stock flow and blocks the order from processing. It's also very common that when we create a new page for a one-time product, the page will display the "subscribe & save" button even though it's not even in Recharge's system. The only way we've found to work with it is to add and remove the product from Recharge's product list. Solvable but weird and a bit of a hassle. Overall, I think this is one of the best apps available for managing subscriptions. It's mostly solid with some little quirks and their support has improved greatly.

So far so good with Recharge. Customer service is great. They respond to support tickets quickly and are always helpful.

Such an easy app to use, and the support is awesome! AJ was soooo helpful and fast. I'm super excited to start using this app to help me scale my subscription box company (LaLa Horse). 2021-11-13 Update... Today Tigist helped me with a few questions I had and the service was so fast and helpful. I just can't say enough great things about this app and this team!

Great service as always and they are super speedy to action requests. Thanks team! I am always requesting bulk updates and they work super quickly and are great at managing expectations

Fantastic app that works exactly as it should. Customer support is always there to help with any issues. Very pleased and happy with the service.

I love how this app is so straightforward and easy to use. Also, the customer service is so prompt to answer! :D