Reviews for Recharge Subscriptions

Gabriel was amazingly helpful when setting up my promotion on Recharge, making sure that it was set up correctly! So prompt with responses and went the extra mile to help me - it was so appreciated!

I downloaded this app for my online business as a result of high recommendations from several other businesses. I was a bit concerned about the set-up which felt daunting, but it was so quick, simple and straight forward. Once the subscription widget went live we did hit a technical hurdle and the support team were there right away in the chat box. Problem resolved in less than 5 minutes and we went live. 5 star experience so far, can't wait to see how the app goes with our store!

Cora

2021-08-12

United States

Milica was very helpful in resolving an issue a customer had come to us with. We appreciate the great customer service!

The support was outstanding. And I am really satisfied with the experience of the Recharge staff who helped me. Thank you very much.

I use this app to provide a monthly subscription to my customers. It works very well and any time I have an issue they are quick to help. They are very nice, friendly and most important they are knowledgeable about their product and very quick to help.

Customer Support was super helpful. I needed an update done because I had uploaded a new theme. They fixed it within a hour.

Customer service is the backbone of any client focused business. Recharge's customer service is beyond excellent. Thank you Nikola

Good functionality for our unique needs and excellent, available, hands on service, including really quick urgent response times when we’ve needed it.

In setting up ReCharge for a client, we faced issues between the older and newer Shopify Checkout Integration versions of the app. We received really good customer service from Matt J. and he was very responsive.

Fast response to my issue. Support researched and helped clarify the problem. They then followed up the next day to see if it was resolved. Great customer service!

ReCharge is not only a great app, but their customer service is also incredible! Would highly recommend for a recurring charge solution based on that alone!

We use this app for our subscribers and it works very well. The support is also good, especially Dora. I had a problem with another agent that was unable to understand the simple problem that was preventing us from logging into our account. As soon as Dora was assigned to our case, she provided the fix instantly and we were back in. She's great.

Great experience so far, Evangeline on the ReCharge Support team was extremely helpful! We had a non-standard issue, and she truly went above and beyond to make the app work for our business

The Meadow

2021-08-06

United States

Great app and support. Had a few questions regarding integration with some Apps and Shopify 2.0 and received a quick, detailed, and helpful response from the team. The Recharge App itself is a easy way to setup subscription services for your store and has always worked great for us.

We use recharge for our subscription program, and have been pleased with the responsive and helpful customer service we've received. There have been a few hiccups, but Tigist was extremely prompt, patient and thorough with all of her communications and helped us overcome the obstacles we came up against. Thank you!

Was having issues installing and reached out for help and their customer service got back to me quick and solved the problem. Thanks Dalia and thanks Recharge. Looking forward to taking subscriptions from my customers now.

Brandon was super helpful - service is delightful and the app is always easy to use. Loving the new UX changes!

CCL Supplements

2021-08-04

United States

Very helpful customer support and the app has helped us generate thousands in recurring revenue. Highly recommend!

I had a question and Owais was fast, polite, and very helpful in the response. Every time I reach out to their support I receive great help.

Damien R was very helpful and so efficient! We needed a shipping charge updated for existing subscribers and the request was resolved quickly and painlessly! Thank you!

Recently added recharge to our website and have had great customer service since Day 1. Prompt responses for every question I have. Shout out to the many team members who have helped me, and more recently Dalia F. Thank you for all you help!

UPDATE: Customer service was great and was able to resolve the refunding issue we had (i.e. issuing the refund thru Shopify's dashboard doesn't initiate the refund, so be sure to issue the refund thru the Recharge/Stripe/3rd Party app!) George was awesome and even reimbursed the couple of dispute fees we had. Other than the refund issue, this app has worked great for us and it was very easy to set up.

So far this has app has had the most bang for the buck out of various subscription apps I've tried and the support team has been extremely helpful and quick to respond! I've been working with Nikola, who has been so patient and detailed in responses!

Super easy to use and set up. Videos and documentation are helpful. Support was also very helpful in researching issues.

Probably the most UN - USER FRIENDLY app on Shopify. Customers find it hard to swap, pause, cancel, items. Admin backend is terrible and backward, need 100's of clicks to make changes and have to do everything ONE BY ONE. Support is slow unless you PAY FOR PREMIUM SUPPORT. You should know the value of recurring orders is HUGE for online stores and you need to improve your over all interface. I have lost customers as they get frustrated to use the customer account management system, its terrible