Reviews for Recharge Subscriptions

Meredith was very helpful and quick! Thanks again. Recharge is also smooth and easy to use with quick support fixings.

Great customer service as always, including swift response from Alex to address a particular issue we were experiencing.

Sydney was helpful concerns were asked and resolved in one go! The process was smooth and swift. User-friendly interface.

Matt J was fantastic and super thorough. In the past I've received subpar support from ReCharge but Matt was great and super quick to respond.

I had a great experience thanks to Dora who helped sort out an issue that occurred after the theme changed without warning

My Holy

2021-10-31

France

The customer support is incredibly reactive and efficient! Also, the app is constantly improving its features to perfectly match the needs of its users, good surprises. Thanks a lot!

We are in the process of implementing Recharge into our store and their support team has been an absolute delight to work with!

The customer service team is amazing. Matt, specifically, gave me over-the-top great service until I fully understood the issue my customers were experiencing. The app is great. 4 stars only because access to the subscription portal for customers can be wonky if the proper settings aren't enabled from the get-go. Talk to a customer service person first : )

Parlor Coffee

2021-10-28

United States

The support was very helpful. The support team's response quickly provided responses and solutions to my question.

Would not recommend 1/5 I decided on Recharge based on good reviews, UI and their other reputable clients. However, after using this app for about 3 months to manage my monthly candle subscriptions, a number of my customer subscriptions received charge errors and I was not notified about the errors and neither were my customers. After a month it was brought to my attention that my customers had not received their orders and had not been charged for the previous month. I contacted the app to help me troubleshoot this issue, in which I was told the error was unknown and I would have to manually charge the orders, which I did and the previous month's orders went through. However, the app wasn't able to provide a solution for the current month's charges and informed me that my customers would skip the current month's subscription. On top of that, the following month the same errors occurred again. I can't put my business' reputation on the line for this app's poor development and functions. I would not recommend.

Quite intuitive, very useful. It usually works great - we just experienced a couple of minor issues with out "go to checkout" button, but overall very good experience. CS team is always happy to help.

I used to use Bold back in the day but since transitioning to Recharge, things have been much smoother. The app is constantly improving and the customer support has been amazing.

The app has been a revelation since we moved over from Recharge but the Customer Service has been another level altogether. Recenlty, Meredith blew us away with the dedication he showed in helping me solve an issue and I will be for ever grateful. Keep on doing what you are doing #rechargewins

This app is excellent for subscriptions, enough flexibility to accommodate all our customers' demands

This app is a key part of our business. The support team is always there to help us through any issues. We appreciate the quick service. 5 stars!

What would we do without Recharge? The only thing I would say is that it should allow a simpler cusomisation of notifications to make the experience on brand,

Patrick helped me understand how gift cards can and cannot be used with my subscription products. Thank you!

Thanks to Alex G for her developer assistance in integration between Recharge and our Shopify store.

The ultimate app for subscription business! Match 99% of our needs. Great customer support too. I strongly recommend it.

We had a bug affecting our ability to create refunds in recharge. Breanna assisted with the customer and provided all the steps to identify and fix the bug. She was quick, knowledgable, friendly, helpful & appreciated!

Some of the history information is misleading for agents to follow. One of our agents is unable to retry charges or refund customers and an investigation is ongoing with developers

PBH Foods

2021-10-22

United States

Tigist was amazing! I've been a customer for over 5 years and the service is consistent and amazing.

Milica was incredibly helpful in solving a customer issue. The app itself has been great, but the customer service was even better! Thanks so much, Milica, your help was greatly appreciated :)

Wonderful customer service! Not only was my issue resolved, but it was done so in a very expedient manner. Thank you for the excellence!

Best tech support I've ever experienced. They're remarkable. Our business has grown with Recharge and we look forward to using them for a long time.