Reviews for Recharge Subscriptions

Customer service is great! I think CX is what seperates good companies from great companies. Recharge is a great company!

Benjamin responded to help email within minutes telling me my problem was solved as well as how he solved it! By far best customer support I've experienced in a while!

AspenClean

2022-05-31

Canada

Great experience with Recharge support team. Prompt assistance. Understood the issue and answered my concerns . Thank you

Reached out to ReCharge to assist with a portal login issue. Miley was very quick to assist & resolved it without any stress. Much appreciated.

Great app and fantastic developer support from Nick at eShop Genius fixing an issue with our widget!

AWFUL CUSTOMER SERVICE I recently migrated over to a new website and needed to migrate my Recharge customers over to the new website, and after nearly 2 weeks I am STILL WAITING for my customers to be migrated over by Recharge and now at risk of loosing business as a result. AVOID THIS APP

Wonderful app to handle subscriptions on Shopify. The support is also very good and experienced. All in all, good app

We are quite happy with how recharge enables us to provide subscriptions to our customers. It also integrates well with the other apps we use on the product page

Fantastic app and amazing service from the ReCharge launch and support teams. A game-changer for customer subscriptions.

ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works) - WYSIWYG editor to updating email notification templates - A more intuitive way to offer free shipping for subscribers only

I reached out to support for help and received help immediately. The support team addressed my issue right away. I'm extremely satisfied with the app, how it helped my business as well as the support when I've needed it.

Excellent subscription/recurring payments app. A massive improvement over previous versions, and other apps. And a special thanks to Dora, who helped us with our international store.

Christian was awesome - he was super fast, fixed my problem entirely, and provided really exceptional and personal service.

We have been using ReCharge for a few years now and we've been very satisfied. The app is user friendly and great customer service!

Great app for subscriptions to grow our wine club. They keep adding new features that makes it easier to manage subscriptions.

You cannot rely on this app to work consistently. Products on subscription will stop adding to the cart out of nowhere with no warning. You won't know unless a customer lets you know or you happen to notice yourself. Customer service has deflected every single issue I've asked about without helping. Seeking another solution after losing countless sales.

Best customer support I've received in a long time! The team helped me set up my subscriptions initially, and is always the first people I contact when I have an issue I can't figure out. This week Dora worked with me to fix a glitch, and was super patient explaining the issue to me so I'd understand. Highly recommend!

I haven't used the app enough to know but the support we have received so far has been very good. Thanks Miley!

The entire app stopped working completely without any warning and every single one of my customer orders is not being processed correctly. This app has negatively impacted my revenue and customer service and the level of support is not helpful. I have been trying to troubleshoot this issue for weeks on end and it's still not resolved. Recharge will not even tell me what went wrong to cause this in the first place. I DO NOT recommend this app.

We have been using Recharge for our subscription products since 2018. It has been a great addition to our offering. Simple to use for both us and our customers as well as flexible and adaptable to different requirements. The technical support offered is second to none. Fast and efficient. Really impressive.

Really helpful customer service. We used Nick Seth from eshopgenius and he solved our little niggles. Highly recommend

Prepare to annoy and frustrate your most loyal customers, and receive numerous emails to help manage their subscriptions. App is so buggy at the moment that I can't even manage my own subscriptions with them. If I, the owner, can't do it, you better bet your customers can't. Been using them for over a year!

great customer service / troubleshooting when needed. very easy, quick, and thorough and helped to prevent the issue in the future

I love the app, and the customer service is excellent. They respond quickly to requests for help and always solve our problems.

We have been using ReCharge for a few months now, switching from another subscription app. The main difference with ReCharge has been customer service, they reply to your queries fast and help in every way possible. Eventhough is not the perfect solution it works really well.