Reviews for Recharge Subscriptions

From onboarding to support, Recharge has been a great tool for our subscription-based business. Support is outstanding and they are able to prioritize tasks when multiple requests are submitted—a rare feat for a Shopify app. There are cheaper solutions out there, but with Recharge you get what you pay for. As long as they continue providing excellent support and best of class subscription features, we'll be customers.

Our First implementation with Recharge was so smooth and enjoyable and came in ahead of time! I love the flow and project management tool and our Implementation lead Arlon was incredible to work with, responsive, sharp, concise and knowledgeable.

Malik was very informative and helpful. Thank you!!

Buen servicio de atención al cliente. Buena integración. Nosotros trabajamos una suscripción de café con varias variantes y no ha habido ningún problema. Como mejora propondría que las traducciones se pudieran migrar de un dashboard a otro. Actualmente si quiero actualizar el panel de control debo de volver a escribir todas las traducciones al español que no son pocas.

Pura Vida Bracelets

2023-06-08

United States

Juan answered my concern in a timely manner and have everything solved immediately with information on what went wrong. Thanks a lot!

Roberto from the support team did an excellent job in providing our requested information. Very helpful!

Unfortunately can't recommend this app if you already have an active subscription business. The migration is full of mistakes and no one is making sure to inform you what needs to be done when for a smooth transition. When the migration is done they just drop everything and won't even check up on charge errors from the migration. We had to discover all of these errors ourself and they are not helpfull to fix it when asked. We have lost A LOT of customers because of this migration. People are being charged wrong - either too many times or not at all when supposed to. This is your complete nightmare as a subscription business doing a migration.

Excellent work and assistance from Renata V. She was really helpful and kind. She did an excellent job, thank you very much!

Very helpful. I was able to resolve my issue right after our email thread. Thanks again for the help!

Recharge is super easy to install and set up. We been seeing great results already. The customer service is great too.

Mallory at Customer Service was very quick to response despite the holiday and provided a step-by-step solution for the problem.

Great and quick customer support service and the app offers a lot of great features that other app don't! We've been using the app for three years now and couldn't recommend it higher!

thank you for helping me figure things out. I asked how to get to discontinue a customer's subscription

Barbarossa Brothers

2023-05-23

United Kingdom

Been with them for a few years now across a couple of brands and makes navigating the tricky Amazon platform much easier. 10 x better than uploading spreadsheets. Everything seamlessly integrates with Shopify so sales are all in the same place. Customer services are really on it too. Shout out to Vuk!

Excellent and speedy customer service from Chris, thank you for your support! Response time was fantastic and dealt with the enquiry with one hit. Alfie

The recharge support team is great to work with and quick to respond. Not only do we love working with them, but our customers also love the ease of using their platform

Adam was super helpful and knowledgeable. We were able to fix the issue within just a few minutes. Thanks!

(We were on this platform more than 2 years) Recharge is a nice platform with a potential. The problem is that this solution make a lot of mistakes in case of creating orders with correct information. Constantly swaping SKUs, porduct names. Customer Dashboard is really hard to setup and keep it in design you want. Also if you want any changes like product swap or price change. The only option is to change it in the customer export, send it to hem, wait 5 days and hope it is correctly made (which wasnt in most cases). If the cost would be 1/10, i would be okay with that, but not in this case.

One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc. The app support experience is also good.

The technical support team thoroughly gets in-depth in helping us resolve our Recharge concern. They provided us with a lot of files that are very helpful. Thank you so much for helping us out!

Amber & the Recharge team were very quick and efficient to correct a problem we were having to reactivate subscriptions. They communicated with me quickly and efficiently to get the problem corrected.

5 stars for your powerful flows and automations, along with with the top-notch customer support for it. With your assistance, we've built and run two powerful flows: buy now pay later and a SKU swap automation. Both are a game-changer for businesses like ours that run fixed sequence commemorative coin subscription programs.

The customer service was quick to follow up and resolved the issue! The agent was able to communicate and resolve the issue.

quick and friendly support on most recent issue. Got my question answered will little fuss. Thanks.

I can't say enough good things about Recharge! Easy set-up, simple navigation in the admin portal, great 'help' articles. Our customers can easily manage their subscriptions (we use the Novum theme), and Recharge is always adding great new features. But most of all, their support staff is stellar - very thorough, and they always include screenshots. Highly recommended. Pro tip: make sure to enable cc of all customer notifications to a folder in your inbox. This has really helped us out when disputing chargebacks.