Reviews for Recharge Subscriptions

Significant issues are left unresolved We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

We have been using ReCharge for a few months now, switching from another subscription app. The main difference with ReCharge has been customer service, they reply to your queries fast and help in every way possible. Eventhough is not the perfect solution it works really well.

I contacted Recharge regarding an issue appearing on my website with the integration of the subscription app. Their customer service is amazing. They responded timely and fixed the issue.

During the pandemic we wanted a quick and affordable solution to add a subscription service to our coffee website, we were recommended Recharge and have been delighted at how it's increased our direct to consumer business. On initial set up, we hadn't achieved full integration with our customers' regular accounts but the Recharge Support team were brilliantly responsive and helpful. I dealt with the same agent throughout and she went above and beyond to help us get the fix we needed and optimise the associated webpages and email notifications. An unexpectedly personal and great customer service experience.

Support is wonderful, everyone I have spoken to in the years of using this app has been incredibly patient and helpful. Adam was recently amazing in helping to answer all of our questions for our shopify subscription upgrade, and helped us come up with a solution to our unique shipping problem. Thank you!

This app is easy to use, and really helps with customer retention. I like the analytics tools and the customer service is top-notch - so fast and responsive. Highly recommend Recharge for subscriptions if you run a product business.

Big thanks to Matt. Prompt response to my email and great options to help me with my customization request. This app works very well.

This is a simple to use app with a stylish interface that makes it easy for my customers to manage their subscriptions. Some bugs came up during an upgrade that customer service was quick to fix. Thank you

I worked with Nevena to update pricing on existing subscriptions. She completed the assignment much much faster than anticipated and was super helpful and thorough. Very happy with the service!

I worked with the recharge team and some bulk upload and one-off use cases. Very positive experience with our support engineer Shayaan who was very responsive and helpful.

Alicia J was extremely helpful in getting my issue sorted quickly and efficiently. Alicia you are a life saver! 10 out of 10 stars!

Jaden from Support is the best! Took care of a tedious, time-consuming task for us in no time. Highly recommend!

Tech support has always been on point. Not only are they knowledgeable and efficient with solutions, they are also friendly and a pleasure to work with; you don't need to be a techie to talk to their techies to achieve perfect results. Today I worked with a tech consultant named Maryam and she exemplified everything I described above.

Juan was great and explained everything well. Very helpful and kind. He was through in explaining everything that I needed to navigate the app.

Amazing customer support. Easy integration. Can't speak more highly of Recharge compared to other competitors.

We are using ReCharge for two of our brands' website. Onboarding for the second website was smooth, Hazel P. is awesome and helped to solve ongoing problems. I recommend ReCharge for businesses who want to add subscription to their website.

Bryan from support helped us really fast. He literally sent screenshots with a step by step of what we had to do to solve an issue for one of our customers. Recharge support overall is very good, every time we have an issue they respond pretty quickly and help us solve the problem.

We have been using Recharge Apps for over 3 years and it does everything we need it to do and more. Support has been incredible since day 1. Upgraded our theme this month and the transition has been smooth. Noticed an issue this week and Recharge provided us with 5 hours of free development to fix it, Nick from e-shop genius fixed it incredibly quickly and now everything is running again. Would recommend this app for any subscription product needs. - Cheesyplace.com Cheese Club and Gourmet Gifts in Canada

Chris was very helpful and very responsive when inquiring about the checkout migration. He made sure we were speaking to the right people and didn't hesitate to offer additional help when needed.

I love this app, everything was simple to install and I love how it looks on the store. Customer service is top notch as well- highly recommend!

MDSolarSciences™

2022-05-12

United States

Recharge is always extremely helpful with any issues I might have and quick to respond. All of my questions are always answered as well, great customer service.

Great, sharp and fast job when I asked for a support. :) My recharge app was in need of a new parametrisation when change for frequency and days of the week.

Recharge is a sophisticated app within Shopify that enables subscription products to be sold, managed and edited with relative ease. The customer support they offer is excellent and Juan was very helpful in assisting with my query. From a technical perspective there are some improvements that could be made, namely making importing bulk discount codes into Recharge for the client themselves.

We had a number of customers who had their payments stalling as PENDING. Chris looked into this for me and was really helpful and solved my issue very fast and fuss free

Easy to set up and manage, especially as a young store working to grow its subscription base on a monthly basis.