Reviews for Recharge Subscriptions

Matt was a great help to us! Very efficient, professional, and kind. Happy to have him apart of your team! Thank you again!

EmieJames

2022-06-22

United States

An Amazing App for subscriptions. Integrates perfect with Shopify and provides great customer service.

Recharge we easy to setup and manage! Does what it says it does managing and displaying my subscriptions, and is easy to setup.

You can customize the app widget perfectly and Nick from eShop genius soft it in an excellent way for free. Highly recommend it.

I would like to review my support worker - Matt A. He did an awesome job getting back to me immediately so I could fix my problem right away and not have a back and forth for days. He also went above and beyond and took the time to make some videos and gifs so I could see what he was talking about and understand it visually. It really helped me understand how to fix my error and learn in the process. Matt is awesome!

The Recharge team did an outstanding job helping me migrate from my old subscription platform to this one. Customers are better able to manage their own subscriptions which means fewer emails for me! The ability for customers to add one-time items has also helped increase sales!

We used this app to charge customers for recurring coffee subscriptions. I had an issue manually adding a customer to link to our store for a recurring purchase, and Nena replied very quickly and was very helpful and professional. Her technical support advice weas easy to follow, and now my customer is linked to the portal. Thank you Nena!

Although there are still functions that we'd love to see, the capabilities have been further enhanced recently so there is quite a lot more that we can achieve now! Customer service is very responsive, helpful and friendly too.

Love that Recharge has a per transaction model rather than a fixed monthly fee. As a new business owner that is still doing business development, it's helpful to keep cost low. Recharge customer service was quick in resolving my billing questions and transferring me to their new Advantage plan.

As a new admin to the customer side of things, the Recharge Customer Support team has been super helpful with troubleshooting our customer's technical issues, and that helps my team tremendously. Thanks so much for all you do to keep things moving for us!

Lashify

2022-06-15

United States

I wanted to provide feedback on an individual at Recharge. Dan, a senior support engineer has been assisting myself on behalf of our company for almost 6 months now to ensure our issue was resolved, completed to our satisfaction and in a timely fashion anytime I had to contact him. He was kind, explained all options clearly, was patient and a true delight to work with. Hire more Dan's!

Benjamin in support was so great to work with and worked through the issue I was having. Thank you for your help!

Great service that has become a big part of our business. It works well and is very easy to setup and use.

Works great. Nick from eShop Genius helped us with some minor customizations as well. Would recommend!

Love the support with this app! The customer service team always responds quickly and is eager to help.

We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)

Great platform. We migrated from a different platform and this one is much better. It has all the features we are wanting and they are always making improvements with each update.

After a somewhat confusing set of starts and stops with different reps, Dora was extremely helpful in pulling together my support history and helping me get to a quick resolution. We had a very complicated subscription program and Recharge was always willing to help us think (and execute) outside of the box to accomplish our brand objectives.

We've used this app for two weeks now and it's been able to accommodate the transfer from two different platforms one of which was a similar platform and the other completely different. Customer service will help walk you through everything and quickly! I was surprised at how fast any problems we ran into were resolved either with instruction on how to fix it or with their team fixing it for us when things became a little more technical. The only downside is the fact that the app isn't compatible with any volume discount apps, but they do offer some alternatives.

The issue was resolved promptly, and we were able to get back to the customer to straighten their account. Thank you very much, Juan!

We've been using Recharge Subscriptions for almost two years now and super happy with the service so far. They constantly make improvements to their user interface and keep adding new and useful features which is why I feel comfortable using and sticking with Recharge over any other subscription payments app. Shout out to Gordon and Selwyn for going out of their way to make sure we are getting the best out of Recharge's offerings and for linking us up with one of their partner agencies. We're super excited for what's to come! - Team Farmbox Co.

Better than I expected, including customer service. The app provides a lot of possibilities for how to reduce the churn rate and have happy customers.

Malcolm was an extremely helpful customer service agent who resolved our issues in an efficient and effective manner.

Juan was incredibly helpful and went out of his way to help me trouble shoot a few issues I was having. Really appreciate his support and time.

After trying Bold and a few others, this far this is the best subscription app I've used. And great support from the team as well.