Reviews for Recharge Subscriptions

We made the switch to ReCharge a few years ago (away from Bold) and have been really happy. ReCharge is the obvious leader in subscription management on Shopify highlighted by the capabilities that are available to consumers and admins. The continued investment in feature development is what will keep us around until someone else in the space can prove that they've got a superior product. Only non-positive comment is that it's expensive. We believe that you get what you pay for, but we'll definitely give Shopify Subscriptions a hard look once they have a fully baked solution.

This review is for the fantastic support experience we had with Juan C. We had an urgent payment issue that was complicated but Juan immediately got to the root of the issue. Not only was the issue identified but he went above and beyond to fully explain all of it to us, making sure we understood and patiently explaining further if we didn't. He was extremely knowledgeable and had impeccable communication that made the resolution of a headache into an efficient and smooth experience. Juan’s exceptional clarity in every step of the resolution process ensured that we were never left in the dark. His dedication to answer all our questions, and answer them in a timely manner was beyond impressive. He is a testament to the gold standard of recharge support. Highly recommended!

Love the customer service at recharge! They are always super helpful and make things easy. I would recommend this app to anyone.

The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!

Nikola helped me figure out why a subscription wasn't cancelling. When the first solution didn't work, Nikola tried another method and it worked. Glad for the prompt solution.

John Muhlenberg gave us the best customer success experience ever! Give this man a promotion. We had to migrate our subscribers from an off-shopify platform which was a huge pain, but John was extremely patient and supportive throughout the whole process. 10 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Great and fast customer service and helpdesk. Nikola helped us to resolve issues with our checkout quickly.

Had an odd issue on my site that was blocking customers from being able to subscribe. Taylor (chat host) went above and beyond to help trouble shoot the issue. He was able to get it fixed! So happy with this app and their customer service!

The app mostly of does what it's supposed to but has a lot of Shopify integration issues. Back end subscription management is tedious and unintuitive. Customer service agents are unhelpful if they respond at all, and when they make sweeping platform changes the user is left helpless with no response from developer. Lack of customization options. I used Recharge for several years before I found a better solution: Seal Subscriptions. Easier to navigate, integrates better with Shopify, and costs significantly less if you're running a business that's doing <$10k/mo.

Great app and easy to use .... customer service is hands down the best customer service we have experienced in a long time from any company

Malik's exceptional assistance made resolving my issue incredibly easy and seamless. His prompt and efficient support truly exceeded my expectations. I am highly impressed with the level of service I received. Thank you, Malik!

FLIGHTFUD

2023-08-10

Canada

By far the best subscription app on the market. Really excited about the upcoming feature releases - fantastic product and support!

Our launch engineer at Recharge, Jairus Streight, has been nothing short of fantastic. We've rolled out 6 region stores swiftly, thanks to his exceptional support. He's always ready to jump on a call and ensure each launch and migration goes smoothly. With no hiccups, and even an increase in conversion rate and revenue, we're thrilled with the service. Thinking of upgrading your subscriptions or future-proofing your store's growth? Go for Recharge's implementation team, and if you can, ask for Jairus!

Very grateful for the prompt responses and willingness to help continually update our subscriptions! Loving this app!! I can always count on the Recharge support team!

Matt helped us solve our issue and was great at communicating! He did a great job troubleshooting and ensuring that everyone involved knew what was going on.

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time-consuming process for the few who do) so we lose out on add-on purchases. Now, we’re trying to achieve the ‘simple’ task of updating our email address: not only have we gone back-and-forth with Recharge for over a week, now we’re receiving error messages and customer emails are still going from our old email. Once our plan is up, we’re moving to a new app—also one that won't charge $99/month plus a transaction fee—even at the risk of losing current subscribers.

Great app, has done wonders for our store to build up our recurring revenue, and is helping us generate tons of sales effortlessly. Great support, very well thought out app.

Great App for all your subscription needs. Fantastic service from Gordon and the team. Thank you Recharge

Recharge has been amazing for us, easy to integrate and use, love the continuous innovation and improvement on the platfrom. Benjamin Grunert has been so supportive and a great account manager to work with.

Bunker Branding Co.

2023-07-31

United States

5/5 would recommend recharge! Their support team is A+! Miley W. Helped me today and was awesome! Quick, and efficient! Love working with recharge!

Thank you Nena for helping me figure out what's wrong on the customer's email address - why we're unable to update it in reCharge!

None of the functions in this app work. When you try and cancel a subscription it never works and that is a great way piss a customer off when they see their $300+ subscription has been renewed and they don't want it. I have tired to delete the app and the instructions they give you don't even work. This app sucks so bad.

Good app, good customer service - made it very easy to improve revenue for our store & I will continue to use

I love the app. This has been the backbone of my business. Subscribers are key to sustainable growth, and having easy software to use is even better. The icing on the cake is the customer service!

Recharge has great chat support! Malcolm was very fast at responding & helped me every step of the way. I do wish Recharge offered demos or videos for help since that is always easier to follow along. Pretty easy app to work once you get the hang of it.