Reviews for Recharge Subscriptions

It is just so good to work with a company that will respond to your email enquiries in such a timely manner. What is even better they act on your enquiry and implement the change request within 24hours. We have only just started our partnership with Recharge and even at this early stage, we know this was the right decision for our company. Thank you Recharge Team, you are fabulous.

Great support, all their contacts are helpful and efficient

Thank you for taking the time to leave us a review. I'm glad to hear you've had a positive experience with our app. - Ty Bailey | VP of Services

Very good customer service and documentation in general. I had a request to change store owner and it was handled quickly.

Service was great, very fast and provided exactly the information I needed

Thank you for taking the time to leave us a review! We appreciate it. - Ty Bailey | VP of Services

Joylux

2023-10-10

United States

We migrated from a different subscription platform, and the Recharge team made things so easy for us! Their service and support are terrific, and the app itself is very user friendly.

Recharge has been incredible. Matt from support probably is the BEST support person I have EVER dealt with. He was patience, informative and a real problem solver. He was responsive and took ownership for the issue I was having even when they were not directly related to Recharge. Matt is incredible and a real asset to the team. Denise M.

If zero stars were an option, that's what I'd choose. Recharge got in touch with us about integrating the new checkout, a process I was interested in. Despite my repeated inquiries about implementing it on a preview theme, they went ahead and did it on our live theme. As a result, our checkout has been dysfunctional since 5am EST. It's clear they didn't conduct proper testing and didn't inform me until they were already converting it at 5am on a Monday. Needless to say, this experience has left me extremely dissatisfied.

Extremely helpful support from Adam and team as we worked through a subscription migration.

Puracy

2023-10-05

United States

Thank you so much for the five star review! - Ty Bailey | VP of Services

Thank you so much for the five star review! - Ty Bailey | VP of Services

Been making a lot of big changes to our eCommerce efforts, naturally, some things fall apart. However, Renata was a huge help she was able to address my issue immediately. She was prompt with her responses and provided me with all the resources I needed to understand the processes that were helping. Thank you, again!

Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them

super app and customer service really good

The Pleasure Parlor

2023-10-04

United States

Terrible customer service, terrible software. They do not provide you with a phone number, and you are at the mercy of their staff to reply. Which is, on average, 10-24 hours or more. I have been working with them for their Shopify cart conversion (that all Recharge customers are being forced into), and it has been an absolute nightmare. After finishing the conversion yesterday, now my website will not even add a subscription product to cart. I have been losing potential subscribers for nearly a month due to an error with their checkout that they *cannot identify*. It took long enough to get them to begin the cart conversion. Now that it is finished and it DOES NOT WORK, there is NO urgency on their behalf to help fix this. They typically reply with more questions, and ask you to confirm something multiple times before proceeding with a solution. I hardly ever write reviews, but am compelled to do so because I am shocked at how inefficient they are. For the record, this is the second time this year that I have had to correspond with them for assistance. Two separate issues, two awful experiences. Choose another recurring payment app.

Renata V was so quick and efficient when helping my solve a major glitch on our product pages.

I am write this 5 star review because of the exemplary service and support. The app itself is easy enough to use and is quite extensible. One of the most important things is when we had a problem (that we created) Recharge was there to pick up and fix all we needed. Great product great support

We aren't quite ready to launch subscriptions for our business yet but Ben from the Account Management team outlined the benefits of using Recharge as our solution when we are ready. Installation was a breeze and there is so many out of the box features that have us excited to explore further. Would definitely recommend this as the go-to for subscriptions on Shopify from our experience so far.

Fantastic app. Very easy to use. Amazing support - fast to respond and always very helpful. I highly reconnend this app.

So far it does what I need it to do for a great price. Customer service when I was having a technical error was quick, friendly and solved the issue.

Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services

Very nice subscription platform with great support!

I Recommend working with Nick from the e-shop Genius if you need a developer to help you with custom design

We're beyond thrilled with all the support we've received from Recharge. Our move was a complicated one, as we have a unique subscription model that we were hoping Recharge could help us uncomplicate. We've already seen an increase in conversion over our old website and couldn't have done it without the amazing team at Recharge. A big thank you to Vinse, who supported us every step of the way. He went above and beyond to answer all my questions, help me find solutions and more. He was an absolute gem. A big thank you to Nick and Mat as well, who played a big part in getting us moved over!