Reviews for Recharge Subscriptions

GREAT migration process - this was something we were really hesitant about but it was very easy and any little bug (which we only had two small issues) were fixed almost immediately and our customers had no interrupted service.

It was great!

Their customer service was super quick to reply and so helpful. They even helped me implement code.

Love Recharge. I migrated from a different subscription tool, and Recharge is significantly better. On top of that, their team is constantly working on new innovation and features to help you better retain your customers and reduce churn with a couple clicks of the button. Shout out to Gordon Chandler, our main Recharge contact, as well as Dennis Newel on Recharge engineering who've helped our business really turn the tide and have a prospering and growing subscription business. Highly recommend!

We love recharge for our subscription program. All the features work well and support is great.

Recharge works like a charm and we've had our fair share of difficult requests and the support is always on point! Thanks Juan C. keep up the great work!!

Awesome app and great customer service. Flexible subscription options with a lot of customizable options. Highly recommended.

Thank you for the five star review! - Ty Bailey | VP of Services

I’ve loved recharge. Customer service is so fast, friendly , and efficient.

We have just joined Recharge and its exactly what is needed for our customers. The connecting was easy and their support team are there when needed.

Thank you for the five star review! - Ty Bailey | VP of Services

Great app and support, simple and cheaper than many other options. Good online chat support and resolution

KetoneAid

2023-10-25

United States

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!! COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!! Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it. Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying. RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH! IT HAS BEEN 2 YEARS NOW.

Pierre L. helped so much, thank you!

Réponse très rapide et efficace. Merci Nikola !

Just migrated over from another platform and the team were terrific. Meredith made the process very clear and simple. Excited to make use of these new features now I'm live!

Thank you for helping Jaden! You were able to resolve our issue quickly and kept me updated each step of the way.

Switched over from Pay Whirl and never looked back. The process of moving our subscribers over to Recharge was quick and easy. Recharge offers way more features (like pausing) and makes it easier for our team to adjust subscriptions on the backend. The new analytics on the homepage is also great!

Nick from e-shop genius was incredible in tweaking the subscription widget when we moved over to Recharge, really efficient and it looks 100x better.

Johnny Slicks

2023-10-20

United States

Super excited to be working with Recharge and have so many options and ease of access for both ourselves and customers with subscriptions! Our launch engineer-Jairus was extremely helpful and ensured we were well informed every step of the way and that we remained on our tight deadline! Thank you Jairus for all your help and support!

Thanks for helping me out today Irving!

Thank you so much for taking the time to leave us a review! - Ty Bailey | VP of Services

Serucell®

2023-10-18

United States

Thank you so much for taking the time to leave us a review! - Ty Bailey | VP of Services

I was able to use the support and resolve a difficulty with our footer. I was given a couple of different solutions. Both of the solutions worked. One of the solutions specifically took care of my issue as well as kept the functionality the way that I had hoped. I have also had an issue about our cart button that was very quickly and professionally resolved.

Quick and efficient and took care of my request with ease! Perfect service today!