Reviews for Recharge Subscriptions

Overall customer support is good and responsive. they helped with my issues in a timely manner. features are good and the subscription product works great with shopify Difficult to manage your own account settings, not clear how to manage yoru plans or see your cumulative fees

Picky Neb Inc

2023-03-09

United States

Really great and easy app to use! And I must mention the absolutely superb customer service! I'm very impressed by the speed and attention to detail in my requests. Overall, very highly recommended.

ReCharge are always super fast at responding to any problems we have! Nena has been really helpful today - sorting a problem with one of our customer accounts with no issues and answered all my questions very quickly!

Can someone please get back to me. Since 6 months ago we are requesting to convert to a Shopify checkout integration as recharge is not compatible with out delivery date selector Zapiet. Customers can't make any new subscriptions as no-one can checkout with a subscription product at the moment. I've messaged and emailed so many times to your support team, please please please help.

I use their chat customer support service and always get a quick response! Their support team is very knowledgeable, friendly, and great!

Simple, easy to use and integrate. Makes stores able to set up simple subscriptions and get recurring business. Highly trusted and useful.

We've used Recharge as our subscription solution since 2019. In the past year in particular, we've seen Recharge make big strides in product development and customer support. Our CSM, Gordon, is always responsive and has been a great advocate for us in getting needed features launched. We're excited about what the future holds for us and Recharge and look forward to a continued strong partnership in the coming years.

Happy about that Recharge Subscriptions. Support is always there to help. We are using it since a couple of years now.

The team at Recharge is super responsive and quick to address issues. They took feedback for future updates and let me know those features are already in the works! They fixed some glitches we were experiencing on the fly. The care is personalized and the software is extremely useful. The reps are kind. Definitely recommend.

Great onboarding and account management. We have a special "personalized" bundle setup where we need to add/remove products from subscriptions and Recharge's team has been very supportive and they still are. We have a direct Slack connection to their API support team and their account managers are very responsive and supported us in migrating from our previous subscription provider. If you're looking for committed B2B support to help you get set up and run your subscription business, Recharge is a great way to go in my experience.

Phenomenal customer service. Every issue we've had, they've masterfully (and gracefully) handled and solved. I know that may be setting the bar high – but I'm confident this will be your experience too. I hate writing reviews (I've got too much to do and they feel like a waste of time). But they have helped me make important decisions in the past - so here's hoping it helps you. Look no further for your subscription solution. This is your sign to stop looking – you've found the app you're looking for. You're in great hands.

Aria Lattner

2023-02-16

United States

Absolute garbage. Where to even begin? Save yourself a LOT of headaches and don't come anywhere near this horrendous app. Horrendous functionality, horrendous support, horrendous documentation. Absolute joke but not funny.

I recommend this app to others because it can give us a ability to have separate shipping profile for subscription products. Also, we can reach out to customer support any time and the resolution time doesn't take longer.

Subscriptions are one of the most critical online revenue streams for a business and ReCharge is simply, the best app on the market. It's easy to use and implement, run analytics and reports, manage subs internally, and the UI for customers to manage their own subscriptions is really great too. The only drawback is that third party tools like ReCharge don't always play nice with Shopify or updated Themes. Fortunately, ReCharge works with e-shop Genius to alleviate such issues. And e-shop Genius is extremely responsive, professional, and very efficient at solving problems. Recently, we had an issue with ReCharge not working with Collection pages and we received an overnight solution to a complex problem. Special thanks to Nick!!!

Jairus was fantastic in helping with a number of complicated integrations, this was the second time I've worked with him and ReCharge and I can't recommend them and him highly enough.

Customer service is great, responsive, and thorough! Much higher level of service than I expected, Olivia is great!!!

Renata was a responsive support Rep. She understood our mission and goal and found solutions. She walked me through our options and solutions, provided a timely update, and sent a video to reference in case I need to make these updates myself in the future. One of the best Recharge Reps I have worked with!

Nick from e-shop genius was absolutely amazing to work with, very responsive. The amount of support I received was amazing!

Definitivamente, la mejor solución para ofrecer suscripciones en tu tienda online, Funciona bien en México siempre y cuando tengas Stripe o Paypal como pasarela de pago. El equipo de Recharge es muy profesional y el seguimiento y soporte que dan es increíble. Lo único malo es que TODA la comunicación con ellos es en inglés (videollamadas y correos) sería buenísimo que tuvieran un representante que hable en español.

Was pretty seamless to get up and running. The user experience is great but the best part is the support. They go above and beyond to keep the app functioning.

This app has been fantastic for our subscription program. I've also been impressed with their customer support either by chat or email. I recently had a rather big issue and the support rep, Norm, was great. He provided me step-by-step instructions and I was able to get the problem resolved.

Really enjoyed the support I received from Jaden, I was having some behind the scene issues with my email notifications and the problem was solved with just a few emails back and forth. Thanks!! Your friends at The Fabric Loft!

Piper Lou Collection

2023-02-06

United States

Malcolm L is superb! He was able to explain everything to me and helped resolve the issues in a zap.

Reliable service, excellent support.

Recharge support is fantastic and it's been my default recommended subscription solution. The few times we've needed to get in contact about our migration to the new version, pricing concerns or API issues they've always been quick to help. Their product does everything we need and their API has allowed us to integrate our subscription data in to other systems.