Reviews for Recharge Subscriptions

Great and quick customer support service and the app offers a lot of great features that other app don't! We've been using the app for three years now and couldn't recommend it higher!

Barbarossa Brothers

2023-05-23

United Kingdom

Been with them for a few years now across a couple of brands and makes navigating the tricky Amazon platform much easier. 10 x better than uploading spreadsheets. Everything seamlessly integrates with Shopify so sales are all in the same place. Customer services are really on it too. Shout out to Vuk!

thank you for helping me figure things out. I asked how to get to discontinue a customer's subscription

Excellent and speedy customer service from Chris, thank you for your support! Response time was fantastic and dealt with the enquiry with one hit. Alfie

The recharge support team is great to work with and quick to respond. Not only do we love working with them, but our customers also love the ease of using their platform

Adam was super helpful and knowledgeable. We were able to fix the issue within just a few minutes. Thanks!

(We were on this platform more than 2 years) Recharge is a nice platform with a potential. The problem is that this solution make a lot of mistakes in case of creating orders with correct information. Constantly swaping SKUs, porduct names. Customer Dashboard is really hard to setup and keep it in design you want. Also if you want any changes like product swap or price change. The only option is to change it in the customer export, send it to hem, wait 5 days and hope it is correctly made (which wasnt in most cases). If the cost would be 1/10, i would be okay with that, but not in this case.

One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc. The app support experience is also good.

Amber & the Recharge team were very quick and efficient to correct a problem we were having to reactivate subscriptions. They communicated with me quickly and efficiently to get the problem corrected.

The technical support team thoroughly gets in-depth in helping us resolve our Recharge concern. They provided us with a lot of files that are very helpful. Thank you so much for helping us out!

5 stars for your powerful flows and automations, along with with the top-notch customer support for it. With your assistance, we've built and run two powerful flows: buy now pay later and a SKU swap automation. Both are a game-changer for businesses like ours that run fixed sequence commemorative coin subscription programs.

The customer service was quick to follow up and resolved the issue! The agent was able to communicate and resolve the issue.

quick and friendly support on most recent issue. Got my question answered will little fuss. Thanks.

I can't say enough good things about Recharge! Easy set-up, simple navigation in the admin portal, great 'help' articles. Our customers can easily manage their subscriptions (we use the Novum theme), and Recharge is always adding great new features. But most of all, their support staff is stellar - very thorough, and they always include screenshots. Highly recommended. Pro tip: make sure to enable cc of all customer notifications to a folder in your inbox. This has really helped us out when disputing chargebacks.

My experience with Recharge has been amazing. Their support is super helpful and they go the extra mile to make sure you are a happy customer. I would highly recommend this app.

Adam B was an amazing help. Knowledgable, fast, and explained in a way that was very easy to understand. Excellent communication!

Recharge support has been very helpful! They follow through with great communication on even the smallest issue. I am not tech savvy, but they have helped me with everything that has come up so far. I highly recommend this app in general - easy back end and front end. But they are the best support of all the apps I have on my shopify account.

Best subscription platform for e-commerce. The upgrade to Pro is worth the money for the chat support alone.

The recharge team was great in helping us set up the widget. There were a few additional requests I had to get the widgets to look the way we needed to on our site. Thanks for the help.

Recharge is best-in-class for a reason! They make managing subscriptions for our customers easy. If we need an update support is responsive and helpful.

We use Shopify and Recharge for all of our sales transactions. We had some issues with Recharge when they were changing things around. I contacted the support team because some of the changes didn't work for us. The support team was FANTASTIC!! I worked a lot with Renata and she was so great at listening to our needs and making changes again that would work with our business and customers. Every time I have contacted them for any issue, they have been 1) HUMAN!!! 2) Great at listening and communicating and 3) Following up. THANK YOU, THANK YOU for such a great team that really CARES about their customers! It makes our jobs so much better and easier!!!

Customer support is excellent against a recent comparison versus Skio who just ghost you and were not at all helpful.

I had an issue with a missing contract, and Sean G. was friendly and quick to resolve the issue for me and get the user's information added. Anytime I have needed to reach out to Recharge for assistance, their agents have consistently been pleasant and knowledgeable.

The app itself is not always user friendly when you want to make even simple changes to notifications or how the app interfaces with your theme. It helps to have a developer to reach out to. If you've already got one you'll be fine because the actual functionality and options available for your specific needs are plenty and generally easy to understand. The support team has been really helpful in getting any of my concerns solved or questions answered. We haven't gone live yet but we will be this week as the last few adjustments are now done thanks to Milenas help. Update: With a lot of new features like bundles you have much more flexibility than before but it can also make explaining your setup to the team a bit more confusing. Be as clear as you can and send examples. The support is fantastic. It's what makes recharge stand apart from the crowd. They also keep adding more and more features so your options are continually opening up. It's great to have them helping out behind the scenes.

It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.