Reviews for Recharge Subscriptions

While we keep battling with Shopify Payments related issues, dealing with Recharge Support has made it more bearable. No issues with customer support (unlike Shopify Support!) Last interaction has been exemplary - thanks Elijah!

We have used a few different subscription apps and got a recommended recharge form a marketing agency when our current vendor failed to deliver. At the start, we were looking at 10k of dollars in implementing recharge but thanks to the support of John M from the Customer Service team, we successfully implemented the app by ourselves self saving loads of money! They went the extra mile to help us with customizations on our theme to make recharge even more efficient. - These guys don't mess around with top-notch US-based support, that's a rarity these days.

Amazing support team! Jake was so helpful in responding so quickly and effectively.

Awesome support!

We've been using Recharge for a while now. It works better than other subscription software we have had. I will say I find their help documentation generally confusing - like it's written for someone more tech minded. However, their customer support usually responds within 24 hours and is helpful.

Roberto was very patient with my problem and helped me out immediately. Thank you!

Thank you for the five star review! - Ty Bailey | VP of Services

We initially had issues with the app and our ability to view customer information within shopify. I am happy to report that ReCharge DID fix the issue and we are now able to do all of the functions through shopify as promised. This app is very user friendly for the end user and places automatic subscription orders while sending customers a notification with time to allow them to increase, reduce, swap, cancel, or update before each order is placed. It also allows us to adjust the order for the customer as they sometimes request. I've gone from frustrated to impressed. I thank ReCharge for working out a fix and for sticking with it. This review update is my thanks for their hard work and for making it happen. UPDATE: 2/7/24: After several years of recharge use, recharge has gone from a fee structure designed to make money with you as you grow, to a structure designed to make money off of you. With an increase of over 1000%, even good customer service like described above, does not compensate for corporate greed. Goodbye Recharge.

Easy to use and always easy to contact and get help when needed!

Shine+ Drink

2024-02-07

Australia

Customer service team is excellent! Really proactive and quick with solving issues and providing assistance

Quick responses

Best in the biz. We have had so much success with the Recharge Subscriptions app and just transitioned the app to our new Shopify 2.0 instance. We could not have achieved the growth or level of user experience on our D2C site without them, and the support team is always a pleasure to collaborate with.

Jairus is the man! Helped address some problems we were having coming over from another platform and made everything super easy for us.

Intimate Rose

2024-02-06

United States

Awesome customer support. A big shoutout to Roberto, he was quite helpful and diligent in resolving our issue.

I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever have. Recharge making my monthly fee 3 times more than what it usually has, has officially killed my business.

Renanta was great at helping answer my questions quickly and completely!

Matt was very helpful. he did not give up until he found a solution. thank you Matt!

MOSH

2024-01-31

United States

Recharge is a terrific app that has continued to improve. We've used this integration for years and it has worked wonders for our business and growing our subscriptions. Their customer support team is phenomenal as well. Everything from the integration, the service, the platform evolution, to the staff is top-notch. Highly recommend using this app and their services for your business!

Recharge support is extremely responsive and helpful - highly recommended

Quickly resolved my issue.

Dr. David Jack

2024-01-29

United Kingdom

The app works well but more than anything we really appreciated the help from support on customising according to our needs. Nick from the e-shop Genius was quick and helpful, and understood our needs immediately.

I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service : - the app has not been robust (customers not going through the right checkout) - Support let me down on my bug for over a week with massive impact on my business - They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite) I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn. Really NOT HAPPY and thinking seriously about an exit.

The support is always there to help to fix our issues and address other concerns. ~Anthony Rigor, Klaviyo & Campaigns Tech

Customer service is great, app is wonderful. Would recommend!

Excellent customer support, huge thanks to Christian that has done an amazing work!