Reviews for Recharge Subscriptions

Recharge has been a really effective service to use for selling subscriptions. Their support team is very responsive and helpful with our questions. There are some limitations with the service, but overall we've enjoyed using Recharge for over 5+ years!

Love the support and follow through. The agent was able to discover and explain the issue in a timely manner.

Ótimo atendimento

Great app, really help us up our subscription game. Just had to deal with customer service and they got it all sorted on live chat. would highly recommend.

Great app, easy to use and the support is super helpful!

My experience was a 5 star! Amber P was super attentive and quick to respond and solve my problem. Thank you so much Amber! :)

Great help from Miley, great Customer Success !

Great app, easy to use. Always improving the experience.

Double Wood Supplements

2024-03-13

United States

Thank you Malik!

Agent Nateur

2024-03-12

United States

Vuk was great - sorted out issue out straight away - thanks, Vuk!

If you run a subscription box business through Shopify, Recharge is the place to go. We have been using Recharge since 2016 and have had almost 0 issues or concerns. When there is a concern that arrives, they respond quickly. 5 Stars!

The customer support with Recharge is fantastic. I've been personally helped by Juan C. from Recharge Technical Support, we had a Zoom call where we worked around our time different and many emails back and forth. He was wonderful, thank you!

We briefly installed this app 18 months ago when it was free, but never actually used it. We were therefore shocked to discover that Recharge had billed $99 to our Shopify account last month. We have contacted Recharge numerous times and they have promised to refund. However, we have still not received a refund to our Shopify account. We have been back and forth between Recharge and Shopify customer services. Shopify tell them to refund us. Recharge say they will refund but the refund never materialises. We are extremely surprised that an app on Shopify is allowed to operate like this.

Amazing and flawless activation! Thank you Jairus, for giving customized feedback and recommendation and really going above and beyond supporting not just our launch but our overall retention strategy! Also would like to say thank you to Nicky and Deb of Sales Team for the wonderful walkthrough

Used them for years and will continue to do so. Support is top notch and they make it easy.

Jairus was super helpful!

Even before signing up, I had a very attentive conversations with Drew that made sure the service was suited to our needs. Then once onboarding, we had a really attentive and fast onboarding experience from Meredith where she was there to help with any questions whenever. Thank you both!

very helpful , issue solved :)

Recharge Support has been able to help us thoroughly with any questions we have, or support we need!

We have been using recharge for quite some time now. The old pricing structure meant that they took a % of sales. The new pricing structure is still a % of sales plus an added monthly charge of £140 - this can quickly add up. The email for the price increase justified this with the addition of new features - OK, that seemed fine. The new features are at an EXTRA cost. I'm not sure what happened with this company but i feel this is unjustified. Maybe they were bought and the new owners thought they would ad these extra charges to recoup their initial investment as fast as possible. I will be leaving recharge very soon which is sad due to the great service i used to receive. I feel its a classic case of get customers by offering a good deal then sting them in the future by hiking prices. A sign of the times i'm afraid. If you are reading this and want to avoid paying these awful charges then check out Appstle. Their pricing seems fair and benefits both parties involved.

useful app

ReCharge is a great subscription app. Their support team, Nikola and Vuk specifically are always attentive and helpful when I encounter tech problems.

no worth the 99, would have to say there are better ones out there for less.

I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks

Kiki was very helpful and very quick to come back to me. Thank You