Reviews for Recharge Subscriptions

Easy onboarding process. Jairus was very helpful.

Fonctionne bien mais les abonnement sont trop dispendieux.

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication. If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

Fantastic Support and Fully Featured for all types of subscription businesses. Their support is top notch and will continue working thru solutions above and beyond what most vendors would do, even for integrations to other platforms.

No way to get rid of this useless app and they have been charging me on the sly a $99 fee for months on end when I’ve removed all my products from their site months ago!

They certainly increase the prices of the app without any warning at all and now since our subscribers are still in this we cannot close and canceled app. WARNING do not ever use this app they are stealing money

Really appreciate the support I received from Max! I sent an email to support and within 35 minutes Max was on it. Max was very personable and helped me to troubleshoot my issues, and he made sure he resolved all my issues before closing my inquiry. Our Recharge Rep, Paul, has been one of the best Client Success Managers I've ever worked with. He personally cares about our company's success as well as the success of my individual projects, and he is willing to meet on a whim to help unblock me whenever possible. Thanks for all your help Paul, we couldn't move so quickly without you! Overall, the Recharge team has been great and is a huge reason I would recommend the brand to other companies! I took a star off due to some technical constraints but they are minor.

Mario Badescu

2024-03-28

United States

The customer service team is very helpful!

Over priced and taking too much from their customers. If you are a small business trying to scale steer away!! High monthly fees, as well as fees per transaction and an extremely slow analytics system to go with it.

Had an issue with css on customization and my Rep Irving O. came through for us and helped us make the changes we needed to.

Great support team! Highly responsive and shows great follow-through with any issues.

Their support team is very helpful and guided us through a big upgrade. THANK YOU!

All apps have problems but the best thing about this one is that you can connect with Jaden W and get help and the answers you need very quickly compared to other apps. We spent weeks trying to figure out why our new website had a certain "bug". Jaden W was able to fix it in just a few emails in a couple of hours!

Big slog to suddenly charge customers $100 a month. Nor recommended

Raaka Chocolate

2024-03-22

United States

We migrated back to ReCharge after a poor experience with one of the new subscription apps. Our Implementation Engineer, John, was phenomenal in getting us set up. The process entire migration process was thorough and transparent.

We just recharge to handle our entire business. They are constantly looking for ways to improve and have been very responsive to our needs.

La Cabra

2024-03-21

Denmark

We've been using Recharge for 5 years and it has provided us with the platform to grow our subscription business very well. The customer service is always very responsive and helpfull.

So happy swapping over to Recharge, right from the start the team has been helpful and our Implimentation manager Jairus was helpful from onboarding to going live. Knowing I can reach out 24 hours a day to the team if I have an issue is one of the biggest bonuses.

very helpful customer service!

Our Shopify store have been using Recharge for a long time now, even before I took over as the team's e-coms guy. I've just gotten the Recharge team to switch us to the new checkout system and it's been great, so it's the right time for me to drop a review! It's easier for me to control, and it's a new clean look on our order confirmation pages. Customer service was amazing, thanks to Mariah and team!

PeakScents

2024-03-20

United States

Excellent onboarding process and customer service. We had incredible help with getting set up, thank you Vinse! The whole team has been very helpful and attentive.

I just love love love this APP! I installed this when I opened my store and it has been nearly seamless. If I can a question of concern, Customer service is very quick and thorough to resolve my issue. I will continue with Recharge as long as they suit my needs! Thanks so much!!!

Nena was very helpful in resolving my issue and answering my questions.

L'application est passée à 100€ par mois, du jour au lendemain, sans informer qui que ce soit. C'est une facturation abusive, tout simplement. L'application est très chère et son tarif n'est pas fait pour les petites entreprises.

Recharge has been wonderful to work with. They are always providing great technical support and service and are always releasing new features. I really like working with them.