Reviews for Recharge Subscriptions

Recharge has caused me some issues over the years, but their support team really kicks butt. They've gone above and beyond to help make sure my issues have been corrected. I've been using their system for 4ish years now and I highly recommend them

The Pleasure Parlor

2023-10-04

United States

Terrible customer service, terrible software. They do not provide you with a phone number, and you are at the mercy of their staff to reply. Which is, on average, 10-24 hours or more. I have been working with them for their Shopify cart conversion (that all Recharge customers are being forced into), and it has been an absolute nightmare. After finishing the conversion yesterday, now my website will not even add a subscription product to cart. I have been losing potential subscribers for nearly a month due to an error with their checkout that they *cannot identify*. It took long enough to get them to begin the cart conversion. Now that it is finished and it DOES NOT WORK, there is NO urgency on their behalf to help fix this. They typically reply with more questions, and ask you to confirm something multiple times before proceeding with a solution. I hardly ever write reviews, but am compelled to do so because I am shocked at how inefficient they are. For the record, this is the second time this year that I have had to correspond with them for assistance. Two separate issues, two awful experiences. Choose another recurring payment app.

Been making a lot of big changes to our eCommerce efforts, naturally, some things fall apart. However, Renata was a huge help she was able to address my issue immediately. She was prompt with her responses and provided me with all the resources I needed to understand the processes that were helping. Thank you, again!

super app and customer service really good

Thank you so much for the five star review! - Ty Bailey | VP of Services

Renata V was so quick and efficient when helping my solve a major glitch on our product pages.

I am write this 5 star review because of the exemplary service and support. The app itself is easy enough to use and is quite extensible. One of the most important things is when we had a problem (that we created) Recharge was there to pick up and fix all we needed. Great product great support

We aren't quite ready to launch subscriptions for our business yet but Ben from the Account Management team outlined the benefits of using Recharge as our solution when we are ready. Installation was a breeze and there is so many out of the box features that have us excited to explore further. Would definitely recommend this as the go-to for subscriptions on Shopify from our experience so far.

Fantastic app. Very easy to use. Amazing support - fast to respond and always very helpful. I highly reconnend this app.

So far it does what I need it to do for a great price. Customer service when I was having a technical error was quick, friendly and solved the issue.

Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services

Very nice subscription platform with great support!

Excellent development work from Nick and the team at E-shop Genious. REally good communication, responsiveness and problem solving skills - they achieved what other developers said was not possible. I highly recommend Nick and the team!

We're beyond thrilled with all the support we've received from Recharge. Our move was a complicated one, as we have a unique subscription model that we were hoping Recharge could help us uncomplicate. We've already seen an increase in conversion over our old website and couldn't have done it without the amazing team at Recharge. A big thank you to Vinse, who supported us every step of the way. He went above and beyond to answer all my questions, help me find solutions and more. He was an absolute gem. A big thank you to Nick and Mat as well, who played a big part in getting us moved over!

I Recommend working with Nick from the e-shop Genius if you need a developer to help you with custom design

We recently acquired a new line of business and needed to migrate their legacy subscriptions into our own Recharge account leveraging Shopify. Our implementation engineer, Vinse Ridenour, was absolutely tremendous. He was knowledgeable, detailed, professional, and always provided answers to all our questions. He proactively ensured our migration was a complete success. A shining example of the caliber of talent supporting the Recharge platform and their customer base.

Ha sido un autentico palcer contactar con Eduardo Mallmann, me ayudó en todo momento, me xplicó claramente lo que tenía que hacer, siempre amable, eficaz y eficiente, le animo a segur así, da gusto al otro lado encotrarse con gente tan resolutiva con él, con sus prontas respuetas

Jaden was super supportive and quickly helped me solve an issue that had been ongoing for a few months! I really appreciate the help and support I received!

I've been using Recharge for 3 years now for my subscription coffee business. Once you get the hang of it does everything you'd ever need. The support is exceptional. If only every app I used was this good!

Great customer service!

Great product and customer service! Kiki helped me out quickly.

Renata V. was very helpful and efficient! Thank you!

Top Notch migration. Vinse made the process straight forward and it went as smooth as we could ask for. highly recommend to fellow Ecom brand owners.

Very easy to set up. Great Support, that is quick to help and gives detailed answers to make sure everything is working as intended. There are some limitiations in regards to discount integration but all in all we are very happy with recharge.

Muenster Pet

2023-09-19

United States

Excellent onboarding service by Hoa. His knowledge of Recharge and what we needed helped to navigate us through setting up a new store in Shopify but also in bringing over legacy subscriptions from Woo. Thanks Hoa and the Recharge team for everything.