Reviews for Recharge Subscriptions

It is a great app with many integrations, which are the most critical part of subscription solutions. Excellent customer support, always trying to help and find a solution.

Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into. I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.

Excellent, easy to use, and impactful. We have seen an upturn in recurring income since we came onboard. Account management is second to none and provides actionable steps on our regular calls.

Quick customer support, robust app. Recommended!

Nice App

Top tier app for managing simple and complex subscriptions. Our team was able to integrate Recharge very quickly and it handles a number of complex edge cases. Their support responds within 12 hours as well!

Thank you for the five star review! - Ty Bailey | VP of Services

quick service when i faced a problem outside of my technical abilities

Vinse Ridenour was very helpful getting us up and running, excellent customer service and very knowledgeable. Recharge has great functionality and is well integrated with Shopify.

I have been a customer of Recharge since 2018 and since the recent changes we have lost over 30 subscription members and no new memberships can be created due to an issue with the new updates they recently did. they advised me to change my theme which i did and still nothing. this has been such a headache and waiting days for someone to respond. customer service is 0.

I've been using Recharge Subscriptions for over a year now, and I've been very happy with the service. It's easy to use, and it's helped me to increase my recurring revenue. I would definitely recommend it to other businesses.

I can not say enough positive things about the migration experience from Woo Commerce to Recharge. Recharge's team (specifically Iopa) was knowledgable, communicative, and went the extra mile around every corner. They were prompt with their response times and always address issues immediately. We can not thank them enough!

great customer service! highly recommended

We appreciate the five star review! - Ty Bailey | VP of Services

It was great!

GREAT migration process - this was something we were really hesitant about but it was very easy and any little bug (which we only had two small issues) were fixed almost immediately and our customers had no interrupted service.

Their customer service was super quick to reply and so helpful. They even helped me implement code.

Love Recharge. I migrated from a different subscription tool, and Recharge is significantly better. On top of that, their team is constantly working on new innovation and features to help you better retain your customers and reduce churn with a couple clicks of the button. Shout out to Gordon Chandler, our main Recharge contact, as well as Dennis Newel on Recharge engineering who've helped our business really turn the tide and have a prospering and growing subscription business. Highly recommend!

We love recharge for our subscription program. All the features work well and support is great.

Recharge works like a charm and we've had our fair share of difficult requests and the support is always on point! Thanks Juan C. keep up the great work!!

Great app and support, simple and cheaper than many other options. Good online chat support and resolution

Thank you for the five star review! - Ty Bailey | VP of Services

KetoneAid

2023-10-25

United States

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!! COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!! Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it. Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying. RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH! IT HAS BEEN 2 YEARS NOW.

Thank you for the five star review! - Ty Bailey | VP of Services

We have just joined Recharge and its exactly what is needed for our customers. The connecting was easy and their support team are there when needed.