Reviews for Recharge Subscriptions

Very good app for subscriptions and well integrated with Shopify!

We had the best support throughout the setup and migration process, thanks to Jairus. He provided excellent advice and valuable insights, ensuring a smooth transition for our business. Highly recommend his expertise!

I'd like to thank Nena at Recharge Support for her incredibly fast and helpful customer support. Her prompt response and efficient problem-solving skills made my experience great. Nena's dedication to resolving issues swiftly and effectively is truly commendable. Thank you again Nena, for providing outstanding service!

We've been using this app for over a year and it has helped increase our customer subscriptions and customer retention. Their support team has always been responsive and helpful whenever there were questions or issues with troubleshooting.

Matt was very helpful

Impossible to cancel, unauthorized charges reoccur every month, any attempt to sto failed, had to escalate with Shopify, hopefully that would work

We have recently transitioned to Recharge and everything has been going great thus far. Vinse helped guide us through the migration process very smoothly. Two thumbs up :)

LYKON

2024-05-10

Italy

Nena provided me with timely and efficient support and was very friendly and polite :-)

MC was super helpful and ensured both we and the subscriber would be happy with the resolution

Protalus

2024-05-10

United States

Support is fast and responsive. Very happy with the service provided!

Working with Recharge has been great. Straightforward and easy to pick-up, everyone we have worked with has been extremely helpful in getting us on our feet and running.

Excellent customer service - nice not to talk to a bot!

I made a unique request and received impeccable service. Thank you.

The Recharge services my shopify store uses are ONLY automated services, and for years they only charged ~$40/month. In 2024 they have bumped it up almost $100 MORE a month for same AUTOMATED services. Holding their customers hostage as migrating to another program would be timely and annoyingly difficult.

Recharge Support is very good!

The communication and customer service experience were extremely disappointing. I received only one email notifying me of a steep price increase to $99 per month. When I contacted Customer Service about being overcharged, they showed little concern for my dissatisfaction, even though the initial notification email had ended up in my spam folder. It's surprising that Recharge wasn't more proactive in communicating such significant pricing changes. A banner pop-up or multiple communication channels would have been more effective in ensuring customers were aware of the new pricing. Overall, a disappointing experience.

App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.

Great support team, the app is best in class for shopify and the account managers are really helpful with helping you configure, scale and optimise your subscription plans

Convenient way to manage subscriptions for customers and increase business opportunities. Customer support has also been great so far!

Always the best customer support. Appreciate the quick response times and ease of getting a live support person on chat. Follow up is incredible. Appreciate how the app is growing and adding new features as well.

Really easy to use and integrate tool. Vincent from the support team was a key piece to make webhooks work.

Rook Coffee

2024-05-02

United States

We appreciate the five star review! - Ty Bailey | VP of Services

Nena was helpful in providing the information I needed. Thanks!

Great support

Go-To Skincare

2024-05-01

Australia

We had a great experience with Jairus Streight, he was super supportive, and our onboarding process was smooth. I would highly recommend Jairus as your onboarding manager.