Reviews for Recharge Subscriptions

Recharge for Shopify has made business easier. It's seamless subscription management. It's the perfect solution for recurring sales. Highly recommended for its user-friendly interface and stellar support!

I really like the application and the technical support.

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started. The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month. The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!

Awesome app!

We appreciate the five star review! - Ty Bailey | VP of Services

Little Seed Farm

2023-12-01

United States

Their customer service is excellent. Jaden was super helpful and fast :)

BioSchwartz

2023-12-01

United States

GREAT customer support

ReCharge is always responsive to our needs and has been a great tool for us in serving our customers.

Great app very helpful for my business.

Recharge has an excellent support team. Vincent answered all my questions quickly and professional

We've tested out quite a few Subscription apps, but Recharge still is the most robust solution you will find, and their customer service is one of the best we've seen too!

Recharge is the only app I've given a 1 star review. For starters, when an update to our theme was made, Recharge simply stopped taking in any new customers. We were fooled because older subscriptions were coming in daily. We found out a couple months later, shame on us. We most likely lost 100 subscribers valued at $80/mo. To get Recharge to work again, they asked us to hire people who can write code to fix the bugs. No Thanks. We simply had Seal Subscriptions up in ten minutes, and now the issue is Recharge's customer service is so incredibly slow, we are unable to transfer the current subscriptions. Another "tack on the wall" was a year into our subscription, they wanted to double their customer's rate. If Recharge takes care of this ASAP, I'll update this review. Until then, I heavily regret using them. 11/14/23 Update - Recharge is nowhere to be found. We've been actively trying to move our subscriptions to Seal, but Recharge will not respond and won't give access to the correct CSV or API keys needed. 11/16/21 Update - Recharge responded, but gave me the same instructions found online which don't work. We don't have access to pull the correctly formatted CSV nor have the API keys. Still 1 star service. I'm guessing we'll play "email tag". At this point, we're worried we'll just lose the current subscribers. 11/27/23 Update... Still no luck. Tech support has not been helpful at all and so far, our only chance to get everyone off recharge is bribing my customers with a $5 OFF coupon to manually go in and re subscribe to a product. Even then, we'll likely lose at least half of the subscribers. Our Seal Subscriptions have a higher conversion rate and is a tad more visually appealing. The pricing is much more fair as well. Run from Recharge...

88 Acres

2023-11-26

United States

Pierre L is a great Recharge associate! They helped me with all issues I was having and provided really useful information.

We've been super happy with ReCharge! The customer support is amazing - we've always got a fast response and help, when needed. Could easily recommend! Special thanks also to Nikola – he did an amazing job and answered super quickly to everything!

This app has helped our business so much, it allows our customers to automate ordering their products on a schedule that works best for them. And the customer service team is amazing!

Advisors are always a help and it's greatly appreciated. Brian N. helped to clarify an issue and addressed it expeditiously. Thanks!

Excellent customer service. Very helpful team and quick responses.

Customer support is very responsive. and any issues or questions I have are answered promptly

Thomas is the MAN he really helped me out fast. Like freaky fast, faster than Jimmy Johns.

Recharge is GREAT! its the perfect option for any business with a subscription option. Fully customizable and lots of options. Customer service is super helpful as well!

I had several questions about rescheduling orders and integration of a new Shopify theme with the Recharge App. Jaden W. took the time to walk me through everything I needed to know without rushing through the process. Lots of info to process but an excellent support experience.

Pros: - Responsive customer support (thanks Thomas) - Easy to migrate off Recharge, which you will need to do when you realise you have made the wrong choice Cons: - Expensive - Poor documentation - Clunky, slow and ugly UI for front end and backend users Use something else, there are apps out there that are as good but don't cost the world.

Great service! Very attentive and was able to resolve my issues quickly!

Nevena, Marc and Nikola T went above and beyond to help - we are very grateful - thank you for your great service!

Thank you so much for the five star review! - Ty Bailey | VP of Services