Reviews for Recharge Subscriptions

We had a very complex issue that took months to resolve but Milos on the customer service team did a fantastic job staying on top of it and meeting our needs.

Nikola was super helpful in dealing with a recharge / shopify issue we had regarding inventory. After just a few emails it appears everything will be resolved. Nice work!

Thank you for taking the time to leave us a review! - Ty Bailey | VP of Services

We love using recharge! I have had nothing but stellar experiences with their customer support team.

Recharge has been a great solution for my new business. At $99 / month I can accomplish everything I need and don't have to spend $500 / month or more like some of the competitors. Recently had a customer service technical question and their CS rep emailed me back within minutes and solved my problem. Great experience so far!

I wholeheartedly endorse this app for managing subscription payments on Shopify. The setup process is incredibly straightforward, thanks to the comprehensive documentation provided. The level of support offered is exceptional, and my experience with Nick from e-shop Genius only reinforced this positive impression. During a theme update, I encountered a minor configuration issue with the app. Enter Nick, the expert from e-shop Genius, who not only promptly addressed the issue but also went above and beyond to ensure everything was running seamlessly. Kudos to Recharge Payments and E-Shop Genius for delivering an outstanding app and service.

Quick and easy support. Thanks!

I would give zero stars if I could. Customer service is terrible. They no showed twice on migration zoom calls. I can't imagine trusting my subscription services to a company that can't show up for a scheduled Zoom call.

Duska was of great help and resolved the issue in a timely manner

Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us! You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!

Thank you so much for the five star review! - Ty Bailey | VP of Services

Vinse has been extremely helpful and patient with our specific needs during onboarding, providing best-in-class service that is rarely seen in today's marketplace. We look forward to a long working relationship with Recharge.

Service client très à l'écoute et réactif !

Having found out more on the capabilities within Recharge, there is so much more we as a company can gain from the tool. General reporting drilled down further by product is super helpful knowing where to apply the gas. Flows discussed are a nice and easy way to extend purchase behavior on our best customers. I look forward to applying these and so much more!

Thank you for the five star review! - Ty Bailey | VP of Services

Easy to use & Customer Support is great and responsive.

Mylk Labs

2023-12-18

United States

Matt A. helped me trouble shoot some issues and he was super attentive, patient and helpful. Recharge is lucky to have him!

Miley was really helpful and solved all my problems, Many thanks again.

Excellent customer service! Kiki from Recharge was amazing and helpful in answering my question.

Gordon is an immense support to our team. His responsiveness and ability to solve problems have made a huge difference! Such a great partner to our DTC team.

Mallory was super helpful with my particular issue. Not only did they understand exactly the issue I was explaining over chat, they took the time to fully vet the resolution and presented me with exact instructions to complete in my Shopify back end. Once I corrected the issue, Mallory stayed on the ticket and responded to let me know that the issue had been resolved from Recharge's perspective as well. Excellent, efficient service with a resolution completed within the initial contact. Keep up the great service!

I highly recommend this app for anyone who wants to add recurring orders and/or bundles to their website. Jairus Streight from Recharged help me get the app up and running. I greatly valued his expertise and patience. I felt he went above and beyond to make this app work for our site, which was difficult, because we have a complicated website. White glove experience from start to finish.

I was happy with ReCharge and I would continue with them but their price increasing to 99$ per month coming into effect in the new year is ridiculous. Sadly no options for smaller businesses and this simply seems like an attempt to increase their revenues. I look forward to switching to a competitor that is more reasonable and fair for smaller businesses. What an inconvenience!

I was reluctant to sign up to Recharge at first because of the higher price vs the lower priced subscription management apps available, however I have to say this is already proving extremely valuable. First it's a well built app which just works so I don't have to worry about that, and the support team has always been highly responsive and extremely helpful with their responses (thank you Vincent for your support just now). I also have found that more revenue is being saved because of the workflow from Recharge to encourage skipping, rather than a straight off the bat cancellation from the customer, so it's already proving highly valuable. Great app, highly recommend!

Recharge for Shopify has made business easier. It's seamless subscription management. It's the perfect solution for recurring sales. Highly recommended for its user-friendly interface and stellar support!