Reviews for Recharge Subscriptions

Intimate Rose

2024-02-06

United States

Awesome customer support. A big shoutout to Roberto, he was quite helpful and diligent in resolving our issue.

Quick responses

I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever have. Recharge making my monthly fee 3 times more than what it usually has, has officially killed my business.

Jairus is the man! Helped address some problems we were having coming over from another platform and made everything super easy for us.

Renanta was great at helping answer my questions quickly and completely!

Matt was very helpful. he did not give up until he found a solution. thank you Matt!

Recharge is a terrific app that has continued to improve. We've used this integration for years and it has worked wonders for our business and growing our subscriptions. Their customer support team is phenomenal as well. Everything from the integration, the service, the platform evolution, to the staff is top-notch. Highly recommend using this app and their services for your business!

Recharge support is extremely responsive and helpful - highly recommended

Quickly resolved my issue.

Dr. David Jack

2024-01-29

United Kingdom

The app works well but more than anything we really appreciated the help from support on customising according to our needs. Nick from the e-shop Genius was quick and helpful, and understood our needs immediately.

I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service : - the app has not been robust (customers not going through the right checkout) - Support let me down on my bug for over a week with massive impact on my business - They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite) I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn. Really NOT HAPPY and thinking seriously about an exit.

The support is always there to help to fix our issues and address other concerns. ~Anthony Rigor, Klaviyo & Campaigns Tech

Customer service is great, app is wonderful. Would recommend!

Excellent customer support, huge thanks to Christian that has done an amazing work!

We appreciate your review. - Ty Bailey | VP of Services

App has a ton of issues with almost zero support or "above and beyond" support (only support is "we cant help but here is a list of developers you can pay OR the immediate defensive response of "this isnt our fault") Unilateral changes made that we, as a client, are then forced to edit code to comply or pay developers to keep up. The backend dashboard has been updated looks wise but still lacks a handful of common sense, small edits to make life easier for our support team in account management. EDIT: The only truly positive experience we've had is with Nick from eshopgenius. His development work is valued and extremely beneficial.

The app has definite limitations, but customer service is prompt and very helpful.

Really really appreciate immediate and detailed feedback from Vuk! It helped me a lot!

Solid for needs. Good support.

Thank you for the five star review! - Ty Bailey | VP of Services

Solved everything great and quickly!

Customer support has been great and answered any questions I've had very promptly.

Not recommended. This app lacks a lot of standard features. It's expensive and difficult to use.

We have been users of ReCharge for a while, but just switched to use Bundles for our subscription and it simplifies everything. Our customers can now select what they want to receive every month based off what we have in stock, which is a real game changer. Irving from the Customer Service team was instrumental in making sure we had everything we needed and that the migration was a success.

I've had a great experience and the IT help is really actually helpful and I've always gotten quick responses, which I really appreciate. They helped with migrating from my previous platform and have been there with inquiries as my store has grown and I've updated my website etc.