Reviews for Recharge Subscriptions

Epic Water Filters AU

2024-09-11

Australia

Recharge has made our customers subscription experience much simpler and easier to navigate which means less complaints for us. Have also found the team at recharge really fantastic to deal with and super helpful when helping us transfer across and helping with any technical issues in setup. Would highly recommend

I chatted with Irving and he did his special magic to process an order that I was having trouble with in Recharge. He even explained what had happened to cause the error, so it won't happen again. Now my customer is super happy and that makes me happy! :)

Juan was extremely helpful in resolving the problem we had. Thanks again for the assistance.

Their customer support is always helpful, especially with bulk actions for subscriptions.

Thank you for your five star review! - Ty Bailey | VP of Services

Vinse was on hand the whole process to make sure the Recharge integration ran smoothly. Vinse was always ready to hop on call to assist with even the smallest of queries. Technical support is also quite quick at responding.

I just want to say a BIG thank you to Matt A and Thomas J at the Recharge Technical Support Team. They helped solve our problems fast and with excellent outcomes.

Much better on Shopify than it is on Bigcommerce. Jaden W was a big help.

Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!

Great App and great support, amazing :)

Recharge Support found the solution to our issue very quickly.

App super completa per la funzione abbonamento. Supporto veloce e disponibile. Metto 4 stelle perché al momento abbiamo problemi con gli abbonamenti attivi su prodotti esauriti (quando il prodotto va sold out, l'ordine si crea lo stesso).

Thank you for your review! - Ty Bailey | VP of Services

When looking to implement a new subscription service, Recharge stood out among the rest. From the start to implementation, it was 5 star service and help. Vinse was amazing at onboarding us and was there every step of the way. We're excited to continue to grow our subscriptions with Recharge.

Since 2018, we’ve relied on Recharge, but the unexpected price increase and the lack of care and communication with our business have diminished its value. Like many others, I was not informed of the planned price hike, and the dismissive response I received when I inquired confirmed that it was time to move on. This rating reflects the poor service and communication. When we first started offering subscription services, there weren’t many great options available. Fortunately, there are now more affordable and customer-oriented alternatives that allow us to move forward without Recharge.

Amazing customer support if you need it and a very handy app. Highly recommend.

It comes with everything needed to have your customers subscribe to a product/service and has a customizable email-communication. I recoomend!

Great app and great support!

Shavejack

2024-08-28

Switzerland

Quick and helpful support, thank you!

Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.

Thank you for taking the time to leave a review! - Ty Bailey | VP of Services

We've had a great experience w/Bold and is helping us build our growing subscription business

I would recommend!

GoodnessMe

2024-08-20

Australia

Often when I reach out to ReCharge they will fix the problem for me. It's great! This allows me to get back to the customer so much quicker- Thanks Amber!

Slowly

2024-08-19

Sweden

Always quick respond and help, highly appreciated!