Reviews for Recharge Subscriptions

Great help from Nick from eGenius Shop. He helped me solved a shipping issue.

Support is fantastic!

Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.

An easy implementation experience. Very grateful for the team that walked us through every step of the way with diligence. Excited for the stats to come!

Vinse was a fantastic resource while we were migrating; thanks again!

Max helped us troubleshoot an issue with our coupon code. He gave very detailed instructions and helped me every step of the way. I really needed and appreciate his support!

Great Customer Service! Jenalyn helped me set up the product page and fixed some issues with the widget. Now we will test the app and see how it goes. Thanks!

There's absolutely no support. NOTHING! The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system. How does Shopify let them have apps? P.S On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app. Supper expensive with no support.

Thank you for your review! - Ty Bailey | VP of Services

Nikola from their support team has done an amazing job helping out with all questions, and the broader support team has been great as well. Recharge works seamlessly as a product and has every integration needed.

The ReCharge Subscriptions app has been a necessity for our business. The support has been very responsive and extremely helpful.

Happy with the quick solution. Updated review - July 11th, 2024. Ran into an issue. Kiki from the technical support team did a great job resolving our issue within a short time. :-)

Nick from e-shop genius was amazing to work with and handled everything perfectly.

Très bon service

Tim was very professional and helpful. He resolved the issue immediately.

Recharge's customer service team is unrivaled. No matter how small you are as a business, they make you feel like you're their only customer.

Thank you for the five star review! - Ty Bailey | VP of Services

LXMI

2024-07-10

United States

We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't. When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!

Fast customer service. Randy was very helpful!

Kick ass service. Loved it

Irving was so fast to respond and resolved my issue quickly!

Parfait ! Retour rapide

Thank you so much for your review! - Ty Bailey | VP of Services

Eduardo M really went above and beyond on the support for me, his help saved me so much stress and i cannot thank him enough! He is a super hero!

Ola helped me so much but resolving my technical problems in a very quick manner. I appreciate the assistance!