Reviews for Recharge Subscriptions

We briefly installed this app 18 months ago when it was free, but never actually used it. We were therefore shocked to discover that Recharge had billed $99 to our Shopify account last month. We have contacted Recharge numerous times and they have promised to refund. However, we have still not received a refund to our Shopify account. We have been back and forth between Recharge and Shopify customer services. Shopify tell them to refund us. Recharge say they will refund but the refund never materialises. We are extremely surprised that an app on Shopify is allowed to operate like this.

The customer support with Recharge is fantastic. I've been personally helped by Juan C. from Recharge Technical Support, we had a Zoom call where we worked around our time different and many emails back and forth. He was wonderful, thank you!

Amazing and flawless activation! Thank you Jairus, for giving customized feedback and recommendation and really going above and beyond supporting not just our launch but our overall retention strategy! Also would like to say thank you to Nicky and Deb of Sales Team for the wonderful walkthrough

Jairus was super helpful!

Used them for years and will continue to do so. Support is top notch and they make it easy.

Even before signing up, I had a very attentive conversations with Drew that made sure the service was suited to our needs. Then once onboarding, we had a really attentive and fast onboarding experience from Meredith where she was there to help with any questions whenever. Thank you both!

We have been using recharge for quite some time now. The old pricing structure meant that they took a % of sales. The new pricing structure is still a % of sales plus an added monthly charge of £140 - this can quickly add up. The email for the price increase justified this with the addition of new features - OK, that seemed fine. The new features are at an EXTRA cost. I'm not sure what happened with this company but i feel this is unjustified. Maybe they were bought and the new owners thought they would ad these extra charges to recoup their initial investment as fast as possible. I will be leaving recharge very soon which is sad due to the great service i used to receive. I feel its a classic case of get customers by offering a good deal then sting them in the future by hiking prices. A sign of the times i'm afraid. If you are reading this and want to avoid paying these awful charges then check out Appstle. Their pricing seems fair and benefits both parties involved.

Recharge Support has been able to help us thoroughly with any questions we have, or support we need!

very helpful , issue solved :)

useful app

no worth the 99, would have to say there are better ones out there for less.

ReCharge is a great subscription app. Their support team, Nikola and Vuk specifically are always attentive and helpful when I encounter tech problems.

Kiki was very helpful and very quick to come back to me. Thank You

I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks

Thanks for the five stars! - Ty Bailey | VP of Services

We recently migrated to Recharge and had a positive experience overall. Recharge stands out as a more professional solution compared to the two apps we used previously. Vinse, the implementation engineer, played a crucial role in making the migration as smoother as it could be. His support and guidance significantly reduced the stress associated with navigating the complexities of the process, especially since our case wasn't straightforward.

Oats Overnight

2024-02-26

United States

Roberto was a great help and resolved my issues quickly!

No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.

We appreciate the five star review!

Jaden was a HUGE help. I appreciate Jaden taking the time to help me and providing me with additional information. 5/5 customer service representative.

Vinse from the implementation team is the man! Vinse really worked hard and helped with integration from our old provider. Really happy with the switch.

Their support team is great to deal with. Very straightforward and cool.

Pros: Setup is straightforward, seamless integration with Shopify, support team is helpful and responsive! Cons: Reporting and some customization is limited or not that intuitive. It's also a bit expensive

Charged me $99 without approval. No warning, no updates stating it was switching to paid subscription. ...Update.. they refunded the money the was charged in error.

Thank you for the five star review! - Ty Bailey | VP of Services