Reviews for Recharge Subscriptions

Thanks for the five stars! - Ty Bailey | VP of Services

We recently migrated to Recharge and had a positive experience overall. Recharge stands out as a more professional solution compared to the two apps we used previously. Vinse, the implementation engineer, played a crucial role in making the migration as smoother as it could be. His support and guidance significantly reduced the stress associated with navigating the complexities of the process, especially since our case wasn't straightforward.

We appreciate the five star review!

No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.

Oats Overnight

2024-02-26

United States

Roberto was a great help and resolved my issues quickly!

Jaden was a HUGE help. I appreciate Jaden taking the time to help me and providing me with additional information. 5/5 customer service representative.

BulkSupplements.com

2024-02-21

United States

Their support team is great to deal with. Very straightforward and cool.

Vinse from the implementation team is the man! Vinse really worked hard and helped with integration from our old provider. Really happy with the switch.

Pros: Setup is straightforward, seamless integration with Shopify, support team is helpful and responsive! Cons: Reporting and some customization is limited or not that intuitive. It's also a bit expensive

Charged me $99 without approval. No warning, no updates stating it was switching to paid subscription. ...Update.. they refunded the money the was charged in error.

Prompt response and super helpful. We've been using Recharge for more than 2 years and we are happy with the customer service experience. Nevena is really helpful

Thank you for the five star review! - Ty Bailey | VP of Services

Roberto was so helpful, and really helped me understand the issue and get to the bottom of it - great customer service. Thanks, Holly

Thank you for the five star review! - Ty Bailey | VP of Services

Increased price with no warning! £79.60 a month. Absolute con! I think they are hoping most businesses won't notice or bother chasing refund.can only close account by requesting them to do it! Stay away!

My issue was resolved quickly and efficiently!

Miley W | Recharge Technical Support was incredible to work with. She was patient and solved my problem on her end which was a big lift off of my shoulders.

ReCharge has the best support team. They are always quick to respond, they fully understand the issue and they provide a well thoughtout and helpful response. They also stayed with me until the issue was resolved. I have been really impressed with the ReCharge support team and the ReCharge Migrations support team.

Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.

Updated Review: Buyer beware!!! I was very happy with recharge until they significantly increased the monthly cost of the app without any notification whatsoever. We went from paying around $8/month to paying $118/month, and if I did not keep a close watch on the company's finances then this would have gone unnoticed, greatly affecting our bottom line. I understand that costs increase, but to not send out any sort of notification and to try to sneak it by is extremely upsetting. Do not download this app unless you are willing to risk a 100% cost increase without any notice. Old review: I love recharge! It works great with my store and the customer service is awesome. Definitely recommend to anyone considering!

Moved from Skio and it took alot longer than I expected. Jairus was good and nice but left our site with a laggy add to cart and our subsription portal is now not working for our customers so I have had to manually do it for the past week. Would have been much easier staying with skio

They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.

Jairus did a fantastic job of onboarding and migrating. Thanks for the assistance.

Without a doubt the best subscription app on Shopify. Still has space for improvement, specially in regards to the Bundles feature. However Recharge has improved a lot in terms of adding new features the last year.

Thank you for the review! - Ty Bailey | VP of Services