Reviews for Recharge Subscriptions

By far the best subscription app on the market. Really excited about the upcoming feature releases - fantastic product and support!

Our launch engineer at Recharge, Jairus Streight, has been nothing short of fantastic. We've rolled out 6 region stores swiftly, thanks to his exceptional support. He's always ready to jump on a call and ensure each launch and migration goes smoothly. With no hiccups, and even an increase in conversion rate and revenue, we're thrilled with the service. Thinking of upgrading your subscriptions or future-proofing your store's growth? Go for Recharge's implementation team, and if you can, ask for Jairus!

Very grateful for the prompt responses and willingness to help continually update our subscriptions! Loving this app!! I can always count on the Recharge support team!

Matt helped us solve our issue and was great at communicating! He did a great job troubleshooting and ensuring that everyone involved knew what was going on.

Bunker Branding Co.

2023-07-31

United States

5/5 would recommend recharge! Their support team is A+! Miley W. Helped me today and was awesome! Quick, and efficient! Love working with recharge!

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time-consuming process for the few who do) so we lose out on add-on purchases. Now, we’re trying to achieve the ‘simple’ task of updating our email address: not only have we gone back-and-forth with Recharge for over a week, now we’re receiving error messages and customer emails are still going from our old email. Once our plan is up, we’re moving to a new app—also one that won't charge $99/month plus a transaction fee—even at the risk of losing current subscribers.

Recharge has been amazing for us, easy to integrate and use, love the continuous innovation and improvement on the platfrom. Benjamin Grunert has been so supportive and a great account manager to work with.

Great App for all your subscription needs. Fantastic service from Gordon and the team. Thank you Recharge

Great app, has done wonders for our store to build up our recurring revenue, and is helping us generate tons of sales effortlessly. Great support, very well thought out app.

I love the app. This has been the backbone of my business. Subscribers are key to sustainable growth, and having easy software to use is even better. The icing on the cake is the customer service!

Thank you Nena for helping me figure out what's wrong on the customer's email address - why we're unable to update it in reCharge!

None of the functions in this app work. When you try and cancel a subscription it never works and that is a great way piss a customer off when they see their $300+ subscription has been renewed and they don't want it. I have tired to delete the app and the instructions they give you don't even work. This app sucks so bad.

Good app, good customer service - made it very easy to improve revenue for our store & I will continue to use

Recharge has great chat support! Malcolm was very fast at responding & helped me every step of the way. I do wish Recharge offered demos or videos for help since that is always easier to follow along. Pretty easy app to work once you get the hang of it.

Recharge has been really solid for us. It is easy to integrate, offers unique customizations, and has comprehensive technology. Their support is all remote and typically is sufficient, but sometimes it can take longer than ideal to get issues resolved. Unfortunately, more custom support is only available on the highest tier plan (we are on the pro plan). I think ReCharge would benefit greatly from options for phone support. I also think that for some of the more complex functionalities, more could be done to make it easier to do on your own.

We were looking for a platform where customers had flexibility with their subscriptions and none of the out-the-box packages we tried offered the flexibility we wanted. We have a diverse product range and customer base who have different requirements so bundle building was essential. Recharge did not disappoint and the account support we are getting is excellent.

Recharge makes it easy to manage our subscription services! It's been an integral part of our business in driving consistent revenue. Perhaps the most invaluable resource within Recharge is their support team! Any time I have a question or a request, I'm quickly assisted and given concise, direct answers.

Na'vi Organics

2023-07-20

United Kingdom

VERY DISSAPOINTED - After seeing the greedy change to pricing! We have been using Recharge for nearly 2 years, and thought the prices were ok... though already not cheap. To now hear that the prices are being changed from "0 per/m with a 1% + 10¢ per transaction" to "$99 per/m with 1.25% + 19¢ per transaction fee" is mind-blowing. Obviously, these guys don't care for their current customer base, especially the smaller businesses.

We had an issue on the weekend of payment processing for our store and we were thankfully able to get assistance from Recharge about the issue. The Recharge Rep. worked tirelessly to help us overcome our issue and stayed in touch to make sure all went well.

I had been using this app for almost two years for a monthly art pin subscription club. Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me. This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work. At least I have the rest of 2023 to migrate to another solution for my club.

Excellent app for those who want to offer recurring orders subscription. The team at Recharge is top notch, and their support team will provide you with an amazing assistance! Try it is adopting it ;)

The best solution on the Market so far! We really enjoyed working with Customer Success Manager John from Recharge who was highly professional and helpful.

Loved it until they sent the notice out that standard pricing is going from $0 1%+10 cents and increasing to $99/Month on 1/1/2024. That is quite a jump! Changing promptly to a different app. Why wait until January when it will make the transition more complex with more customers?

Works great and great customer service/support. Interface is easy to work with and we haven't had a problem since launching.

Gordon and Wesley have been extremely helpful in talking me through roadmap changes to the platform and how we can leverage them in the future