Reviews for Recharge Subscriptions

It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.

I've been working hard at setting up my Shopify business and my products require customizations to how subscriptions are handled. I had a few issues that I ran into but the Recharge team provided fantastic support in helping resolve them. Adam was great in following up and was happy to go on the journey of figuring out what my issues were and how to get them fixed. Great customer service!

I reached out for it to customize my customer login page they did exactly what was needed for me. I could not be happier thank you Nick from e-shop genius department.

customer service is great!! They walked me through all my questions and updated some of my features. This truly is a great app. I'm so glad I found them.

Recharge's bundling product has been a game changer for my business. No other subscription app has anything close to what Recharge can offer, and I've been super happy with their customer service.

Fast technical support from Adam B. Most issues are regularly resolved within twenty four hours. There is an additional charge for rapid support but it is well worth it in our opinion.

I spoke to Adam B and he sorted our issue out in good time. We then found another customer with the same issue and he sorted it super quickly. Great customer service! :)

Mallory C. was very helpful with my request for information. She responded very quickly and provided exactly the information I was needing. Great job!

Easy to use app, very helpful customer support, very reasonable charges. Would thoroughly recommend as subscription software.

Most important thing for me when I am using a subscription App is when I have a problem, I can get a hold of someone right away and have that problem solved. ReCharge was responsive and helped me with my problem quickly and painlessly.

Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them

Does what it says and we have been very happy so far and the team has been accommodating with helping us grow our subscription program.

Tamed Wild

2023-04-01

United States

We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.

They have been a big help with our new 2.0 theme and activation to keep our subscriptions going with no delays.

Been using Recharge on plenty of projects and have not been dissappointed yet! Great support from Malik

Recharge has been a really helpful app. And their support team has been exceptionally responsive answering questions.

Super helpful! Very responsive. The agent helped me get my issue resolved in a timely manner and was very patient with my questions.

Good application! Not much control from the admin side but ReCharge support is responsive and efficient.

Juan C. stepped in on our support ticket and made himself available immediately. With his help and expertise, a weeks long issue was resolved in a single session. Boom. It's the level of support you'd expect from a partner (like Recharge) and hope you can get when it's needed most. Thanks 1,000,000, Juan!

Our subscription business was previously with Bold. We transitioned to Recharge last year, largely based on the aesthetics of their customer portal - it looks slicker and we thought it would make for a better customer experience. Unfortunately, the back-end of Recharge has been a disaster for us. Our subscribers have been unable to update their payment method since DEC 27, 2021. It is now FEB 21, 2022. That's nearly two months since we've alerted Recharge to this issue, and unfortunately the problem still persists. We receive daily emails from our subscribers (who WANT to continue) but they're unable to update to their new credit card - and they have no choice but to let the subscription expire. I continue to follow up with Recharge every other day or so, and am told that they're "working on it." They've offered up a few workarounds, none of which worked. Needless to say, it's been a pain managing irritated customers (loss of time), and it has resulted in a loss in our subscription revenue (loss of money). But more importantly, it has been a such a poor experience for our most loyal, long-term, avid users. The last two months of listening to our subscribers' frustration, and watching our subscriptions decline has left us feeling unsupported and powerless, since there's still no fix. Below is just one of the endless customer emails we've received. This experience has been everything you want to avoid as a business owner - it's embarrassing and a poor reflection on everything we've been working to build. Recharge might look better, but Bold actually worked. CUSTOMER EMAIL: I have tried three separate times to access the subscription page with no luck, always a "third party access" issue. My card I used to pay for the subscription is expiring and since I can't update it I suppose I will just let you figure that I am cancelling my subscription. Thanks for the great soap that I have had and good luck. ***MARCH 28TH 2022 UPDATE*** Unbelievably, this issue still persists -- THREE MONTHS LATER. I have been passed along to six or seven different support reps. There has been no correction - nor any indication that they have even been able to identify the issue. It's been a constant flow of "our team is looking into it", "we're getting close", "we need an API key" (which has been supplied three times now) then the next rep steps in and repeats all the same responses. It is absolutely crazy that it's been three months; you'd think someone at Recharge would acknowledge this absurdity of this, and simply dedicate some time & thought to correct the issue - but it's obvious our business doesn't matter to Recharge. We'll await the next email of "we're working on it...." ***One Year Later Update***: While I still cringe at how painful our transition was to Recharge, we've since had an incredibly positive experience working with their team that manages their Bundles product. ADOLFO & PAOLA specifically are WONDERFUL. Since they are worth five stars and my migration is still one star, I'll change my rating to three stars. Long story short, I would not recommend migrating over to Recharge from an existing subscription platform, but if you're starting fresh, Recharge is certainly an option.

I migrated from Ordergroove, because at the time Ordergroove was only really for enterprise level clients. Recharge helped me through the entire process of migration. The platform is very user friendly and great for smaller brands looking to scale.

Der Chat war direkt erreichbar und hat uns schnell den Lösungsweg einfach und verständlich erklärt. Beim anschließenden Support per E-Mail stand die gleiche Person zur Verfügung, sodass man nicht alles neu erklären musste. Auch hier wurden Fragen zügig beantwortet und das Problem könnte gelöst werden.

Solid way to create/maintain operating revenue. Never had any issues and customer support is very good.

I've been using Recharge for a while now, and have always had a positive experience. In the last few days, I have been experimenting with some slightly more complex elements within the page designs and was stumbling at getting my subscription app to work correctly with Recharge. However, I reach out to their support team and was helped every step of the way by Eduardo who personally helped me fix the issue that was arising. Clearly, Eduardo offered some out-of-scope support which I massively appreciate. Thanks!

Have been using Recharge now for over 4 years. Great App with super customer service and very speedy sorting out any tweaks. We recently updated our theme and had some minor issues with the widget. Recharge done all they could within their means and recommended eShop Genius to us for further dev work with up to 5hrs free dev. Nick from the eShop quickly got back to us and fixed our issues. 5* service thank you Nick and Recharge