Reviews for Recharge Subscriptions

PLEASE PLEASE PLEASE don't get fooled by their positive reviews. This app is an evil. Their customer service is awful. A pure waste of time and money. Read NEGATIVE REVIEWS first.

The customer support team at Recharge is top-tier!! They always respond right away and resolve any issues immediately, and always with a great attitude!

Nature's Lab

2022-05-06

United States

Excellent service from Dora on the support team. She was able to solve my problem quickly and professionally.

Thank you Lia for your great support. Smaller issues solved within minutes. We will get back to you if anything is needed!

A+ subscription app. Highly customizable if you want, or great out of the box. I recommend getting a support package if you want to do some customization. Support team is A+, very smart with Shopify

Have just setup and received some great and prompt support from Lia for a few minor tweaks. Look forward to seeing it in action but it shows nicely in the store front so very happy so far

We have had multiple issues with customer accounts lately and Shayaan was AHHHHHMAZING in helping figure out what happened with this customer in addition to providing examples and an explanation. This is so helpful for us to further troubleshoot similar scenarios before reaching out to your team. Shayaan was also very nice in the process, didn't come off in any other manner than extremely nice and positive!

Matt A offered great support - timely and detailed. Gave me explicit directions about how to create a custom collection to limit what is seen by customers.

We have used this app for a while and have no complaints. Customer service is fast, helpful and friendly.

Crio Bru

2022-05-02

United States

Reached out to Customer Service, and was helped by a wonderful Customer Service Rep named Juan. Thanks for your quick help and reply!

Really great and quick customer service! Thanks especially to Alex Delgato, Milutin, Chantz, Matt A., Sean G., Chris M., Zachary B., Sheana R. and Lia M.- you guys rock.

Fantastic app for managing subscriptions! Love how easy it is to use. Customer support is great. Special mention Miley W who has been very helpful assisting us to transition to the native Shopify checkout! Excellent service!

Nice app which helps to manage subscriptions. There are tons of features for advanced users/developers. Great customer support.

We have had a pretty great experience with Recharge so far, especially the customer service. I worked with Vinse R for our launch, and he was wonderful! He was SO responsive and helpful, plus he was a pleasure :) Thank you so much!

Nice and efficient customer service. It's been a moment that we have been using their services and we are satisfied.

Miley was amazing! Super helpful and made sure my questions were answered and things were fixed. Thank you again for your wonderful help!

Outstanding customer support! The entire Recharge team is incredibly knowledgeable and helpful, especially Adam B and Bryan N.

We use the app since 9 months and run close to $100k per month over it. Technical support is very good. However, very disappointed with the way Recharge handles key account management. We have contacted account exec several times. No / hardly no answer. We complained. No answer. We requested change of account exec. No answer.

Very prompt assistance for queries around functionality and using the workflow tool. Much appreciated Patrick!

Bryan Nguyen was very helpful. We could not figure it out via email so he sent me a zoom link and patiently worked with me for over two hours. It was so kind and extremely beneficial. He had great ideas and was very generous with his time.

Quick response and excellent support! Was able to resolve my issue within the first few email exchanges.

Joey answered my question quickly, thank you so much & please give him a raise! Thanks, Jonathan Made in New Mexico

The is brilliant and the team were fantastic to work with, very helpful and quickly turned around some of the challenges I had.

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

Le service client de recharge est très réactif ! J'ai eu la chance d'être accompagnée par Juan et il a réglé mon souci en quelques minutes, ce qui est très agréable ! Je les remercie pour ce service de qualité !