Reviews for Recharge Subscriptions

My experience with Recharge has been amazing. Their support is super helpful and they go the extra mile to make sure you are a happy customer. I would highly recommend this app.

Adam B was an amazing help. Knowledgable, fast, and explained in a way that was very easy to understand. Excellent communication!

Recharge support has been very helpful! They follow through with great communication on even the smallest issue. I am not tech savvy, but they have helped me with everything that has come up so far. I highly recommend this app in general - easy back end and front end. But they are the best support of all the apps I have on my shopify account.

Best subscription platform for e-commerce. The upgrade to Pro is worth the money for the chat support alone.

The recharge team was great in helping us set up the widget. There were a few additional requests I had to get the widgets to look the way we needed to on our site. Thanks for the help.

Recharge is best-in-class for a reason! They make managing subscriptions for our customers easy. If we need an update support is responsive and helpful.

We use Shopify and Recharge for all of our sales transactions. We had some issues with Recharge when they were changing things around. I contacted the support team because some of the changes didn't work for us. The support team was FANTASTIC!! I worked a lot with Renata and she was so great at listening to our needs and making changes again that would work with our business and customers. Every time I have contacted them for any issue, they have been 1) HUMAN!!! 2) Great at listening and communicating and 3) Following up. THANK YOU, THANK YOU for such a great team that really CARES about their customers! It makes our jobs so much better and easier!!!

Customer support is excellent against a recent comparison versus Skio who just ghost you and were not at all helpful.

I had an issue with a missing contract, and Sean G. was friendly and quick to resolve the issue for me and get the user's information added. Anytime I have needed to reach out to Recharge for assistance, their agents have consistently been pleasant and knowledgeable.

The app itself is not always user friendly when you want to make even simple changes to notifications or how the app interfaces with your theme. It helps to have a developer to reach out to. If you've already got one you'll be fine because the actual functionality and options available for your specific needs are plenty and generally easy to understand. The support team has been really helpful in getting any of my concerns solved or questions answered. We haven't gone live yet but we will be this week as the last few adjustments are now done thanks to Milenas help. Update: With a lot of new features like bundles you have much more flexibility than before but it can also make explaining your setup to the team a bit more confusing. Be as clear as you can and send examples. The support is fantastic. It's what makes recharge stand apart from the crowd. They also keep adding more and more features so your options are continually opening up. It's great to have them helping out behind the scenes.

allways good to work with recharge. great system and excellent customer service. highly reccomended!

It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.

I've been working hard at setting up my Shopify business and my products require customizations to how subscriptions are handled. I had a few issues that I ran into but the Recharge team provided fantastic support in helping resolve them. Adam was great in following up and was happy to go on the journey of figuring out what my issues were and how to get them fixed. Great customer service!

I reached out for it to customize my customer login page they did exactly what was needed for me. I could not be happier thank you Nick from e-shop genius department.

customer service is great!! They walked me through all my questions and updated some of my features. This truly is a great app. I'm so glad I found them.

Recharge's bundling product has been a game changer for my business. No other subscription app has anything close to what Recharge can offer, and I've been super happy with their customer service.

I spoke to Adam B and he sorted our issue out in good time. We then found another customer with the same issue and he sorted it super quickly. Great customer service! :)

Fast technical support from Adam B. Most issues are regularly resolved within twenty four hours. There is an additional charge for rapid support but it is well worth it in our opinion.

Mallory C. was very helpful with my request for information. She responded very quickly and provided exactly the information I was needing. Great job!

Easy to use app, very helpful customer support, very reasonable charges. Would thoroughly recommend as subscription software.

Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them

Most important thing for me when I am using a subscription App is when I have a problem, I can get a hold of someone right away and have that problem solved. ReCharge was responsive and helped me with my problem quickly and painlessly.

Does what it says and we have been very happy so far and the team has been accommodating with helping us grow our subscription program.

Tamed Wild

2023-04-01

United States

We have been with Recharge for years and are now looking for another app to provide recurring payments. They do not provide adequate customer service and do not respond to urgent requests. They advertise that they offer video calls and will assist in the case of a total site shut down, and they do not. Our subscription products stopped working randomly on a Friday afternoon and they told us they will be back to work Monday and will help us then. In the meantime, we are unable to sell products and have a massive marketing campaign running. Our inbox is full of customers wanting to purchase and we cannot serve them because of Recharge's issue. They will not respond to emails. We are severely disappointed and frustrated and do not recommend that a business relying on recurring revenue use this app.

Sweet Baton Rouge

2023-03-30

United States

They have been a big help with our new 2.0 theme and activation to keep our subscriptions going with no delays.