Reviews for QuickBooks Online Global

We use the app to connect Shopify POS to QB. TROY at the support / help desk was really helpful and very accessible via the chat feature in fixing some syncing issues we had. He did it so quickly and cleared up our other issues that he saw before I had a chance to ask him to help with them as well! Had some follow up issues and CLARISSE cleared things up very quickly and showed a lot of patience in dealing with my issues! The Chat feature is really great and CLARISSE was very knowledgable about solving my issues Just had a chat with RONNIE. Super patient and helpful and great at explaining order flow vs payment workflow to me. I inadvertently caused an error in the sync process due to a change in the payout mapping that I made. RONNIE resolved my issue and really helped me to understand what the mapping meant. Very grateful to have RONNIE help me!

I use this app to help me run my business and I was having trouble syncing my orders. Ronnie was very helpful! All of my questions were answered and I am very appreciative! Thank you Ronnie for helping me get more store setup properly.

Vincent helped me understand the syncing process and made sure i was set up correctly and made necessary changes. He answered all my questions and responded quickly!

Rominic helped me quickly and efficiently. I love the help section of this application. Thank you so much

Sherwin helped me quickly and efficiently. I love the help section of this application. Thank you so much!

This is the best QuickBooks Connector app available. The customer service is spectacular as well. They always have the right answers and are ready to help. Sherwin was especially helpful.

Romnick was amazing. He helped me understand my needs better! He was so patient with me. I cannot recommend him or this product enough! Thanks so much!

Customer support for this app is top notch. Rominick worked with me for an hour on a number of issues and solved them all over a chat. Great instructions and very patient.

CLHEI

2022-01-26

United States

So far I have had an amazing experience with this app. I found out about it this morning because of some major issues with the old app I was using not syncing orders correctly. I had a bunch of questions an Rominick at their customer service helped guide me through the account mapping (which is quite simple but it was good to have a helping hand) and he helped me back-sync orders for the whole of last year (skipping any duplicates) so I have been able to import all the missing orders, saving me hours and hours of time. Thank you Rominick!

Thank you Rominick for your great advice and guidance. Also thanks for the helpful articles. My book keeper wishes we could account for fees and also have the funds deposited to "undepostited funds" at the same time, so that is extra work that I hope one day will be optimized.

Sherwin was very helpfull , knowledgable and fast in answering all my questions. Thank you for the clarity

Above and beyond support for helping me figure out how to transfer information to Quickbooks correctly. Use this app, you won't regret it. Sherwin was the best.

Rominick was wonderful. I thought I had it all mapped correctly but I would have made a mess with our inventory - thank you Rominick for saving me hours of work

Set us is easy step by step. I had some questions and the chat feature immediately connected me with Rominick and he was quick and helpful.

I highly recommend reaching out to their tech support via the chat function. I was having an issue with how my orders were syncing to QBO, and Sherwin resolved the issue right away for me!! Thanks Sherwin :)

The setup was easy and smooth but I ran into a setup issue. I used the chat option to connect with Vincent. Vincent was patient and resourceful in helping lead me through the steps for a solution.

Bit of a learning curve and some integration complexities. BUT the support team really helps. Thanks Vincent!

Dean and Sherwin were very helpful with setting up the integration. Both provided helpful articles and Dean was especially patient as he walked me through some things I was unfamiliar with. I don't have a lot of knowledge in accounting and my bookkeeper had some very specific requests to ensure everything came through properly. With the aid from these two agents, we got everything set up in no time and everything seems to be importing smoothly!

I did find the app a little complicated to use however, the support staff did a very good job at directing me through everything. Thanks Sherwin for the help in hand!

Thanks so much to Rominick for all your help! I have no idea what I'm doing and you made things a lot easier!

Sherwin is awesome! Thank you for assisting me through all my questions. So helpful!! But more importantly patient and resourceful.

Cosecha Imports

2022-01-20

Canada

I had an issue that required some assistance. Sherwin answered my questions and actually fixed the problem for me. I only had to say what was wrong. Amazing service! The product works well because of that!

THank you to Vincent! I contacted customer support with the hope that someone would take the time to walk me through my workflow. I had some issues that were causing my QBO to report double my revenue (!!). Turns out I needed to edit my workflow - and Vincent was patient and helped me fine-tune things so that problem would be resolved. He answered many questions I had about other things involving my business and then emailed me the transcript of our chat so I can pass it along to my bookkeeper if she has any questions about why we did what we did! Perfect! Love having the quick and caring support.

J'ai installée l'application et grâce au chat avec Rominick il m'a aidé a finaliser les erreurs d'intégration très facilement et rapidement. les ventes se sont bien synchronisé, à suivre pour le reste, mais j'ai l'impression que ca va me sauver beaucoup de temps.

I contacted Karol at QuickBooks online and she was fabulous! She got everything setup for the sync between QBO and Shopify. I would have never figured it out. So glad I had her. Thanks Karol :)