Reviews for QuickBooks Online Global

Although the app works well, there are certain integrations that take a bit of time to do right. I was struggling until I chatted with Rom who not only helped us connect our COGS, but also went above and beyond to fix other errors we were experiencing (i.e. product and services section, roundedoffitem, inventory syncing). In one 30 minute session with Rom I felt we fully optimized this app to now give us all the analytics we need to properly run our business. Great app and amazing service!

I waited for less than a minute when David showed up in the chat to help me. He knew what and how to solve the issue I had immediately. I appreciate his expertise.

Rom was very knowledgeable and worked quickly to resolve my issue of correcting my Payout Workflow. Thank you!

David was very helpful when I had syncing issues with my orders and solved the problem easily and right away

Brustique

2022-05-16

Canada

Sherwin is awesome ans very fast !!! She resolved our issues. Thanks for your help, it's very appreciated !

Rom helped me set up the integration with my Shopify store and they were very patient and detailed as I figured it out!

Thank Rom, he was very helpful with getting my sales to sync to quickbooks. It did not take much time at all. Very quick

Fantastic support from the agent Rom and features for Shopify integration. They were able to carry over my old transactions.

Sherwin was Super knowledgeable and friendly! They helped my sink the Shopify Payouts and told me what place to sink them with, and guided me and made sure it was all 100% before sinking. Thank you so much

As another had mentioned, Karol was amazing. She knew a lot about the platform and it's forms, and thus helped me greatly. Because of this I found out I did not setup Free Shipping correctly for my store when I did a test order... Oops.

Sherwin was very helpful, patient, understanding, and knowledge-able to get my sync into my QBO! Thanks bud although somewhat helpful. UPDATE on app. The App is incomplete. The app will not be able to undo the synced data in QBO. We can only delete data on the app, and you may manually delete or start a clean slate with QB by purging data. App only integrates with Shopify's API which means Shopify Payments is the ONLY payment gateway we will be able to pull records from. and we mainly rely on the data the Shopify's API sends us, which are payments from their own Shipofy Payments, not including other gateway.

MINIPRO®

2022-05-11

United States

Karol was very helpful and went above and beyond. I had a question about QB specifically and she was able to help me solve my problem. Thanks again for your patience and support!

App was good, I had some trouble setting up but Ben from customer support helped me a lot. They answered my questions and helped me with any sync issues I had previously.

I had an issue with synchronizing however Sherwin solved my problem. Thank you so much for helping immediately

Been having some tech issues due to myself messing around with the set up, going back and forth trying to change invoice numbers, so the sync stopped. Sherwin has been very helpful and solved my issue by providing guidance on each step of the instruction, also very patience with my questions, happy with the app, happy with the support, issued solved :)

Clarisse was so helpful via the chat. Took an hour to help me and she was very patient and solved all my issues.

Ian James Made

2022-05-10

United States

Rom was very helpful and detail in helping me. Everytime I think something is wrong the customer support rep always makes things easier. Thank you Rom

Bow Hill Blueberries

2022-05-10

United States

Sherwin was very helpful trouble shooting some sync issues we had with shopify and QBO. Thanks to his help we were able to get our stuff syncing correctly.

ROM has amazing patience he helped me in resolving my syncing issues! He explained everything well and was so nice !!!

I had an issue with my shopify order number being a duplicate order number in QBO I first talked to Paul before I got disconnected. When I came back on I was talking to Troy. Both were very helpful and patient with me. Between them both I hope we got the issue resolved so it doesn't happen again. I wont know for sure until another order is placed online.

Sherwin was wonderful, I am amaze with customer support, very smart just I do not have enough words to explain my wonderful experience.

Sherwin was quick and helpful! He helped to change the sync date and remove already synced data as of a certain date.

Ben provided excellent support to get us through the integration process - It can be somewhat fiddly to get everything running smoothly, so having Ben onboard proved invaluable.

I have just started using Quickbooks with Shopify and Dean at Quickbooks managed to help me link my two Shopify sites with Quickbooks very easily and promptly. Great service.

I struggled with figuring out some details and then hopped on a chat with Lori. Lori was incredibly helpful, efficient, and able to help me with all my (existing) issues!