Reviews for QuickBooks Online Global

I used this app to import my transactions from Shopify to Quickbooks and I ran into a problem getting all of the transactions to sync from a specific date. However, I started a chat through the app and the customer support rep named Rominick was able to sync my request in a timely manner and stayed on the chat with me until all of my transactions successfully transferred. Thanks again Rominick for your help and this is a great app.

I was skeptical, but loving it so far. Working well. Also captures my Etsy sales! I had set up myself a few weeks ago, but just getting back today to check if it was working. I had some mapping issues, etc. But Sherwin (chat agent) got everything working smoothly in just a few minutes. He completely understood not only his product but QuickBooks. It was super straightforward. Thanks for helping set me up, so glad I tried the chat support.

QB Connector offers great technical support - some of the best of any SAAS app I've used. I was just helped by Rafael and he is awesome!

With the help of their support team (Karol), everything for the integration went really smooth and she provided me with all the info I needed :)

Rominick provided simple and quick solution to my syncing challenge. Rominick explained the rational of the mapping issue to further my understanding. I greatly appreciated the help received.

Super easy set up, I only had a few questions but had some very attentive and responsive help from Sherwin and Rominick. Great app!

I recently purchased a business and had historical Shopify data to sync with QuickBooks Online. Troy was extremely helpful (and fast!) at getting this all updated for me. I'm honestly very surprised given I attempted this at 10:30pm a night. Wasn't expecting a quick chat bot to actually be helpful :) Saved me a huge headache. Thanks, Troy!

I use this app to link my Shopify store with QuickBooks Online (QBO). It works great. I do not have to enter in any information and it creates Sales Receipt or invoice in QBO. It really helps with making sure the customer information and products ordered are correct. There is no double entries as it creates a new customer if there is not one already with the same name. If I create a new product in Shopify it automatically creates a new product in QBO. I did have one issue with it syncing and the tech Sherwin was very helpful and took care of the issue right away. If I had any complaints, it would be that it has to sync with the Name of the customer and not the company or email address. You also can not change the name from FIRST LAST to LAST, FIRST. by doing so creates a new customer. You can not change the Display name in QBO. I do not say this is an issue with the app just an issue with the workflow from Shopify and QBO.

Sherwin was very helpful with my questions! Thanks you for great service. He was able answer my questions and explain things thoroughly.

Transtape

2021-11-01

United States

Rafael was great with helping me set up the integration. Now lets see how well the app works for the future xD

Sherwin helped me with an issue within 10 mins after a mistake on my end. Very friendly and helpful!

I've had some issues with getting pending orders to sync and other syncing errors, but reached out to support and Sherwin was able to help me troubleshoot the issue quickly. Thanks for the good support.

Karol, a customer service executive has given excellent support to resolve my integration issue. thank you QBO.

Best customer service ever, Ronnie is an expert he is really helpful and spent a lot of time making sure we was ok with the app settings.

I had some sync issue and Troy was extremely helpful and fast. Troy fixed my PB in a blick of an eye.

Rafael and Joelle S were great, they resolved my issues with minimal input from myself and my colleagues, they got everything resolved in a timely fashion and made sure our issues were properly solved.

Sherwin provided me with solutions to all my problems and was so patient and clear. He is one of the best customer service experiences I've ever had

Frame My TV

2021-10-26

United States

Sherwin was very helpful! I had an issue with duplicate invoices and after adding a prefix they still didn't go through. Sherwin made some adjustments and was able to get them all loaded! Saved me so much time! Thanks again!

Probably one of the best customer service experiences I've had- Thank you Troy! I needed some advice on syncing the data from Shopify to QB and had run into some trouble with the selection I had made and resulting journal entries. Within a minute, Troy was available on the chat. He quickly understood my issue and provided detailed alternatives and ultimately an excellent recommendation. Within 10 minutes I had the answer I needed and was confident that it was the best setup for my business!

Dean is the OneSaas Wizard who has magical powers. He can sense where and why I was stuck. He then patiently untie all the knots one by one. There were pages after pages of my errors. I was finally able to sync without any error. Not once did he drop the ball. OneSaas/Intuit is very lucky to have Dean as technical support. I would hire him in a heartbeat. Thank you Dean. Good job.

Sherwin was extremely helpful walking me through step by step everything I needed to do to fix the mappings and have them all set going forward. Also was willing to put in a lot of time in order to do it properly. Only recommendation would have been to have the option to get on a phone call which would have resolved the issues much quicker than using the chat. Aside from that, service offered by Sherwin was outstanding.

Sherwin helped walk me through the process through the live chat feature, and i'm so grateful for his help. He saved me a lot of time, and make the process so easy!

I was having trouble with the initial sync between the app and QBO. I chatted with customer service rep Ronnie who was very helpful and even called me to make sure all my questions were answered. Thank you.

I was really confused when I first connected the app but chatted with Ronnie on their live chat feature and I'm all cleared up, thank you!

we had a great customer service experience . We spoke the a gentlemen named Sherwin and we has very helpful and very fast with providing my partner and i the information we needed. i would recommend anyone who is having trouble working through the site to use customer service. it's very helpful. The app is user friendly and and i have no complains