Reviews for Propel Replay & Session Record

Instantly, I began so see customer behavior and identify issues. This has been a big help and their customer service was great.

great service, useful app. loving it so far great service, useful app. loving it so far great service, useful app. loving it so far

A very useful app, I have been using it for a long time and it has provided me with great help in data analysis. I believe that this app will continue to develop and improve, and I am very grateful for the efforts of the development team.

I LIKE THIS APP TOO MUCH, EVERYTHING ABOUT THIS APP IS AMAZING AND PERFECT FOR EVERYONE WHO WANT IT

Great app, clean interface and so far so good, great support and app and i love this product alot...

Great app. I am able to see everything my customers do. This helps me understand what I need to fix and change on my website. Very good app.

Installation of app was fast and easy. Also Tom from support has been ready to help in case of need. I did test of this my app by maself and and can say that this app is exactly what I was looking for. Now just need to wait for first potencional customers and check how I can improve my shop. Before that I have seen only number of visitors and did not know why they left.

I recently installed an app designed to record customer sessions on our website. The initial installation process was flawless, and the app appeared to be functioning exactly as anticipated. The utility of the app in terms of its core functionality was impressive. However, we began to notice a significant issue that started impacting our site’s performance post-installation. According to Shopify's speed measurement, our site's speed decreased dramatically, from a score of 50 down to 43. We hoped this was a minor glitch or something that could be easily rectified, so we reached out to the app's customer support for assistance. Regrettably, our repeated requests for support fell on deaf ears. There was no feedback or guidance provided, leaving us in a difficult position. We decided to uninstall the app, hoping it might help improve our website speed. There was a slight improvement, but not to our original performance levels. In an attempt to resolve the issue, we reinstalled the app, only to experience a further decline in our site's speed, plummeting to an alarming 26. This prompted us to uninstall the app again, and we endeavored to remove any leftover code that might have been impacting our site's performance. While we did manage to slightly increase our speed score to 31, it's still far from the original speed before the app's installation. The lack of response from the app's support team has left us seeking outside assistance, leading to further expense as we now need to hire an expert to find a solution. It's disappointing and frustrating that an app that initially seemed so promising has had such a negative impact on our website's performance. Furthermore, the apparent lack of customer support compounds the issue. While the app's core functionality is commendable, it's crucial for the developers to address these performance issues and improve their customer support. We hope that future updates will rectify these problems so that other users don't experience the same difficulties. Based on our current experience, we can't recommend this app until these issues are addressed.

The idea is great. Nice to see something new. It is interesting to observe visitors and there are errors on my site for which sometimes I am ashamed. However, the application has a big minus, the application creates a delay of 1000ms when testing PageSpeed Insights, which is too much and unfortunately not suitable for me personally. I hope the developers will fix this, then I will come back and subscribe.

I love, love, love my experience with this app. I will 1000% recommend this app. Also, what makes it better is that the agents are ready to assist you at any time.

Looking good so far! and more affordable as the rest :) Thankyou guys for creating this app, very much appreciated!

Great app and works, we just installed it and it helps us learn more of what to improve on our website to make our website even more fun to use and shop on!

i recommend this app it helps to now what to change in your store great app with great support it's good

very cool app and good support. Answer very fast and help me with all i need It.s good app and u can try :)

Great app! Was easy to install and support right off the bat! not only is it awesome they also help boost the page and show every aspect of customer experience for a great price! Would highly recommend it to anyone looking to improve customer experience and conversions.

I just downloaded the app and I am enjoying it so far. I like that it shows the persons location and allows IP blocking. This is only day 1 but so far so good!

Actually watching people scroll through the site has helped more than any analytics possibly could. It's an invaluable app and everyone should use it. Would give 6 stars were it an option....

BlendItUp

2023-04-17

Canada

I can rewatch the visitor sessions to better understand my customers experience on my website. It has allowed me to tweet my website and make the user experience better. It even allowed me to identify users with bad intentions on my website. Also, quick and straight to the point support team.

Great customer service! Great app and very easy to use! So happy that I downloaded it, it's a great way to see what your customers are most interested in!

best app ever , nice costumer service , install it and get best service ever 24/7 h service very nice don't miss out with out install it

Netter Support und super Programm :-) sehr zu empfehlen! Die Aufzeichnungen haben uns sehr geholfen, den Shop zu verbessern.

Fast and great communication. Nice App, easy to use. I will test the application for a week, I hope it does not let me down

Great support, and wonderful app. Wish it had auto publish feature with a new theme though. Thank you guys

Great app, record the whole session and you can see exactly where customers click and scroll. Great customer service as well!!

A very useful and ideal application. I can say that both the interface is consistent and the prices are more suitable according to the needs. Customer service is also very fast, polite, and very helpful. I've been very satisfied so far.