Reviews for Product Options & Customizer

Installation is easy and the app is user friendly. Daniel with the support team was able to answer my questions in a timely manner. They also provide great training resources that aid users with the app.

Muy buena aplicación, además tuve algunos problemas cuando la instale y el soporte que me dieron fue muy amable y muy rápido.

The support team are amazing, and were able to resolve any issues I had swiftly. Definitely recommend this app!

Really a great support team that help you to enable this app and get it working for your needs. A great price and great service really make this one stand out!

Our business is all about customization with options for fabrics, colors, variants & sizes. After checking out several apps, we are very pleased to have chosen PO&C due to convinience and superb customer support. In our experience so far they have the most responsive team, not hesitant to answer our questions immeditately and caring enough to be investing hundreds of dollars into experience of our customers. The issue we had was an added value option that wouldn't get removed from the cart on the mobile version without a user manually inserting a "0" value. Sean and the PO&C team were very enthusiastic about it and have invested more that our yearly subscribtion. That tells a lot about a client satisfaction orientation of this app developer business. Very impressed with their attitude and sure that this kind of approach will be attracting great results for all - their clients and the clients of their clients ))

Betsy Boo's Boutique

2019-05-31

United States

We recently installed this app to test it out for our subscription service and the ability to add more variants to our product. The tool is very intuitive and easy to use. When I had questions I emailed and got very quick responses and they actually answered my questions. (Even on the trial version). I would recommend this for anyone seeking to add more variants to their product in a seamless manner! Two thumbs up!

The reason for three stars is that the app messed up the custom liquid I had done by a developer we hired. Please be aware that most developers won't fix any issues that arose from an outside source and will charge you to fix the glitch (which can be very costly) Product Customizer will say that it is not within their support to fix the issue that their theme created. In the end, even though the app looked promising and support did a great job making it look like part of your theme, we could not use the app. I would recommend this app if you do not have any custom liquid done on your product page. Also, remember to duplicate your theme before downloading the app. I was able to delete all the app's liquid within my theme with no problem and my issue was resolved once everything was deleted. Also, support was very helpful in all other matters and they do try to make their app work with your theme.

The app does everything I want it to do and it was super easy to use. Also the support team for this app is very responsive and always willing to help.

This app is perfect for anyone that needs to add product options. Easy to use and set-up plus the support staff are excellent.

Customer service is terrible. My store has been paused for over a day now because my developers are STILL waiting for you guys to update me on the removal of any of your codes left in my shop as they will need to know this important information in order to get started on their end which is already a long process. I don’t know how long it takes to check for any leftover codes and then remove them and then let me know about it. They even said that I didn’t give them permission to access the store, but under my accounts they have full access... I tell them this and ask for some urgency and then ...ghosted. Weird incredibly unprofessional. I will be writing about my experience on the Shopify reviews shortly. UPDATE: So, it's been literally almost a month now since the closure of my website and what's incredibly frustrating is, I sent an email with everything I would like to look on my site (conditional logic) and I asked if they can help me with this set-up as well as other questions regarding my concerns. Well the next email they send is asking if things are going okay. NO! Why dont you guys read my emails and see that the article does not make sense and is buggy like what someone else mentioned on here. Im trying to give you guys another chance and I was trying to leave another 1 star review, but I can only update my old one. Having said that, I was going to update this once everything is resolved but it seems like that wont be happening. I have different ppl sending me different threads of emails which explains the confusion as well. I would like to speak with the supervisor because I am not satisfied with my service. UPDATE 5/18/19: After deciding to try out the conditional logic, Sean H has a very condescending tone in his e-mails and I was actually quite shocked when he didn't want to help anymore - wow! It's a bit baffling that as a so-called business you actually refuse to work with a client that you've worked with before just because they left a much-deserved low rating based on the lack of help received. They claim that they have a timeframe to getting back thru e-mails, which was fine. But why not actually read the client's e-mails? I wrote very thorough e-mails clarifying the set-up as well as help on setting up ONE product to guide me, so that I can do the rest. His response was, "As I already mentioned, we don't build out the conditional logic sequences for you." #1, that is a lie because he has never told me that and #2 as a client to the PREMIUM PACKAGE, which states that it provides premium support, I don't see how that is considered "premium" help. Well, not offering to even provide a little support on their end, despite telling them of the confusion of the articles, is a bit contradictory to what I am paying. Now, they are sending a CRAZY load of e-mails that I don't care for. Why are you sending me e-mails about how my experience was? I mean, really? You refuse to work with my store now unprofessionally and you want "feedback" ... I've gotten at least 1 marketing e-mail per day since he's boldly stated he didn't want to help me anymore as a paying client. All the e-mails are about convincing you to stay (a tad bit ironic if you ask me, but hey!) One (of many) e-mails did ask for a reason for leaving listing 1-4 and asked for a reason not listed, well, here is number 5. I was told you didn't want to work with me anymore! Thank goodness for BOLD Product Options app for jumping into action and helping me out again. They also stated it was confusing why this app did not want to help me anymore after I've been a long-time customer. But BOLD really are willing to help! If you need an app that provides awesome conditional logic AND most importantly, GREAT customer service who isn't sarcastic, condescending and contradicting like Sean H, please try BOLD Product Options! Hopefully, you were still able to treat your team with the pizza party without my money. Good luck to you!

The parts the app does, it does well and is easy to follow. But it won't adjust the total price in the price section (only in a little faded box below) which is a deal breaker for me. So I uninstalled it and went with another similar app for the same price that does.

This product and customer service are great. Sean, one of the reps, was pretty friendly when I asked for help. I highly recommend using this app.

The customer service team is great! (Thanks Danielle!) They responded quickly and were able to trouble shoot any coding or theme questions easily.

Custom Couture Label Company

2019-04-29

United States

This app works perfectly for customizing our products and we have been using it for many years! Customer service has always been stellar. Daniel has always been great to work with - thank you!!

Let me start off by saying this app is great and the customer service. I've worked with a person named Sean. His very helpful and understanding. Overall great service and product!

This app has been a very good app for us to use. Does 99% of everything we need it to. One thing they need to integrate is the ability to use a different SKU per variant. Because of this I have to use Shopify variants AND the PC variants. I would prefer to use one or the other and not bounce back and forth. Customer service is responsive and fast. Danielle assisted me this evening and helped dial things in exactly as I wanted them. I would recommend this app for sure.

It works just like you expected. I was having a minor trouble and the dev helped fixing it for me in. What else you could ask for? Thank you very much for your support.

Stamptitude®

2019-04-02

Hong Kong SAR

We've tried every customisation app under the sun but none have delighted us quite like this one. The app itself is great, it has all the basic functionality one would expect to find. What separates it from the rest is ShopStorm's exceptional customer support. Any time there has been a problem their team has always been quick to solve it, and when it took them a little longer to figure out the solution they even gave us a free month's subscription without asking. Truly a pleasure to work with, thank you.

Set up was quick after I added the app with their team installing for me within an hour or so. Had an issue with the options not displaying, this was fixed within about an hour too. Once I was up and running the app works exactly how I wanted it to so far and I look forward to seeing what else it can do.

SiMEDIO

2019-03-23

Poland

Unfortunatelly, I have to change my review. App is not performing well (when a product has an additional paid option made by this app, after removing this product from a cart this paid option IS NOT removed and it's impossible to remove it; and on mobile, you can't remove neigher this product nor this paid option). I did report this issue over three weeks ago and still it's not fixed. And for two weeks now I have no info from their part. It's not at all professional and even if I like the rest part of this app, I just decided to delete it and use the other one. Sorry, but my store should work in 100% correctly. And with this app it doesn't. ORIGINAL REVIEW: I use this app for over a year now and I can't imagine my store without it. Since I sell customized baby fashion, I need an app which gives me a possibility to add baby's name, birth date, or any other custom option. What is also very important to me is that I have more than 100 variants in almost all my products, and thanks to Product Customizer I can offer these products with ease. What I really love in this app is conditional logic and the team (which is really helpfull). The only thing I'd like to have in this app and which is missing is the product's photo change while changing product options. But even that, for me it's the best app for products options.

So far, this app does everything we need. It is easy to use and the support response is FAST.

This app is worth more than 1 star to me (would give it maybe 2-3), but there are some really serious issues. I hope that this review would either work as a wake-up call to the developers, or help other developers create better competing apps. If you're not good with computers and figuring out workarounds to software bugs, do not bother trying to use the conditional logic feature of this app. In short, the app promises conditional logic, but there are a TON of bugs. I've worked with computers my whole life, so I know a bug when I encounter one. And with this app, I experience them all the time. That wouldn't be the end of the world if the developers were responsive, but they've outsourced the support... and the outsourced support can only handle pre-defined cases, not do any research of their own. I've had a lot of questions / bug reports open with them for a month now. They always promise to get back to me, but without dev support, they can't. I would have given up on this app because of these bugs, but as far as I understand, this is the only app that runs only on Shopify servers, and is probably the fastest. The others I tested seemed to be slow and unreliable, so that's a definite bonus with this app. If only it did what it promises, I could give it five stars... but right now the practice is so far off from theory, that I'm definitely not happy. I've been able to get my products configured so they are somewhat usable, but it's come with a lot of workarounds, redesign and just making unnecessary compromises to the customer experience. With the promised conditional logic, it would be totally possible to prevent customers from selecting options that don't work with each other. Because of the constant bugs, I haven't been able to really do this, and have to instruct the customers to check this and that... and if they don't, the products get priced wrong. These kinds of things shouldn't be left up to the customer! The documentation on the conditional logic is very poor, so I'll give some tips for those of you that value the speed of this app over other apps (if I was doing this again, I would forget about the speed requirement). 1. If you have options measured in feet, don't use the ' character in the name. Bugs will result. 2. If you need to duplicate the options, don't do it in the product view. It may create weird issues, so only duplicate in the view that shows options for all products. 3. Don't plan options that depend on two or more other options. The logic only works on very simple options, and if (for example) your pricing depends on two different factors, you're safer not implementing it in the app logic... it may or may not work. 4. Same thing as with #3, but with trying to use the same option on two different conditions, combining with different option... won't work. 5. Undocumented "feature" that made me lose a couple of days: the "hide" option is more or less redundant. The app automatically hides all the options that have "show" setting on. Trying to hide options results in weird bugs. It was not easy to figure this out, and the support was clueless. 6. There's just a long list of lesser bugs, usability issues and generally bad development work. Please look into alternatives. Overall I must say I regret I chose this app. It is not being actively developed, even though it would really need that. I've now created over a hundred options and about 10 products in this app, and changing to a new one feels like too much work... I wish I'd known about these bugs and extremely limited support before choosing this app.

Love this app. Helps me with all the different options we offer on our site. Customer service has been amazing.

We had an issue which was effecting our ability to upload products, we contacted Product Customizer and they were able to explain and resolve the issue quickly.

Anvil Customs

2019-03-04

United States

We've been using Product Customizer for many years now. Many of our products have unique variables that people have to choose from and this is the perfect app to handle that. Additionally, the support has always been super quick and helpful. Its a no nonsense app that does exactly what it says it does.