Reviews for Privy ‑ Pop Ups, Email, & SMS

Very happy with Privy, been using the app for 6+ months, initially only got the Convert plan (pop ups etc) and just upgraded to + Email, migrating from Mailchimp. The app is great, they really do get Shopify users, the interface is really easy to use, the ready made "recipes" are great. Just a single pop up campaign has become my main source of email collection and very happy with the results. The support is also great, special shoutout to Amynata who is the Queen of Support, has an answer for everything, finds a solution to every problem. My main reason for upgrading to email was that I wanted a solution for abandoned carts that would create unique discount codes for each email sent out so that they could each expire after X days / hours to create urgency. They have this solution, and doing it with Mailchimp would have meant working with another app on top of the one already needed for the shopify integration, and Klavyo wasn't convincing. I would have given it 5 stars, but the only reason I can't do that right now is because of some small shortcomings, like the free shipping bar campaign clashing with my sticky nav, which they're working on, and some other email features I miss from Mailchimp but I have full trust this new and younger company will do things better and release new features continuously that are truly optimised for Shopify users. Overall super happy. Also their content is REALLY GREAT, would totally advise subscribing to their newsletters.

The more I learn, the better I like Privy! Today I set up a free shipping bar that lets my customers know how much more they have to add to their cart to get free shipping. And in about 10 minutes, I was able to set up two cross sell popups to help increase my AOV.

Like this app, it was helped me with my business I loveeeee the fact that we can input text and emails

Galen Leather

2020-10-20

Türkiye

Beware : We have been using it for two years. It was a great app and one day they reached us for an unpaid invoice. Then cancelled our account, now they asking 350$ monthly fees for the new plan, which was 24$ before. It is a good app if you have 1-2 K page views. Otherwise beware.

I have been blown away by the options and simplicity of this app. I had an issue with a shipping bar not showing correctly and they fixed it for me within a couple hours without me lifting a finger. This app is increasing my conversions and I am thrilled about that!

nice a++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

AWFUL. BEWARE. If you have a email list that was collected by any other source other than Privy they won't approve it for use. Out of all the email platforms out there this is the only one that does this. We had a list of over 4000+ and they won't let us it even though we have full rights to email our customers. STAY AWAY. To top it off, seeing that we can't use our list we wouldn't be able to use the email platform. We asked for a refund for a service we can't use. They stated and Privy has the right to cancel any account if they feel that any criminal activity is happening. This is the excuse they give us. Appalling.

Added Privy to our site, primarily to grow our mailing list. We found it easy and intuitive to use, and started a campaign right away. The personal onboarding help we received from Liam (thanks dude!) really accelerated our progress. We are nearing the end of our 1st month and are very happy with the results. Great App!

Did not sync with shopify email subscribers properly. Also had bad experience with their customer service "specialist" Nicole Bulman

This is my first review, thanks to the amazing support from Amynata, i get exactly what i need and i will certainly stick with Privy.

We were using a competitive product that was okay, but way overpriced. Switched to Privy and it just seemed more intuitive from the start, then we went through our first onboarding call with Jackie. What a help that was...might be the best training I have had from a SAAS company. HIGHLY RECOMEND PRIVY

Super charging isn't the word. It's insane. Just get it or go home. Seriously. Nothing else like it out there.

So awesome! They make popups and newsletter emails so easy! We are launching soon and everything has gone so smoothly. So glad I chose to use them!

LIKE IT THIS APP Y LA APLICACON ES MUY BUENA PORQUE ES FANTAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAASSSSSSSSTIIIIIIIIIIIIIIIIIICIIAAAA

Excellent I LOVE IT !!!!! I Think everyone has to download this app right away!! try it free now!! fjfjfdkn

This is a Superb app and would highly recommend. The app gets me loads of subscribers and customer service great too. Thanks

GREAT APP I RECOMMEND IT TO EVERYONE. IT WORK PERFECTLY THAN WHAT I EXPECTED, ALL MY SUBSCRIBERS AND VISITORS ARE NOW CONVERTING

This app helped alot with pop ups for my website, would recommend this to anyone it's truly amazing.

Imagine getting targetted ads from this company only to have them not let you log in via Shopify. I wish I could use it but this is terrible

Would be nice if the import contacts was a bit quicker, would like to be able to send follow up emails to customers that purchased prior to downloading privy

it helped me with email marking. it also helped me make a pop up for new subscribers but it never showed on my website

I used this app and found it very easy to use and helpful. For a few extra things that I need help with, I will contact them directly, but it is overall great for marketing.

Excelente aplicación, muy intuitiva y con personalización profunda. Los informes son muy simples y claros.

Only just started to try it. Seems to be reliable and work well so far. Hope it continues to do so. I like how it integrates with shopify customers cleanly and efficiently

If you care about site speed and privacy, don't go with Privy. You do not have the option to selectively disable features. It's all or nothing. It will call unnecessary requests across the entire site. A good example is it will globally enable ShareThis across the entire site. Next, their customer service is terrible. There's a lack of being empathic and understanding. They are quick to making assumptions rather than asking additional questions to understand to the situation. It's a terrible experience overall.