Reviews for Postscript SMS Marketing

We've been using this app for a few months and it performs beautifully. I've also been very impressed by the support staff. Today Michael helped me and he was very attentive, friendly, and straight to the point and answered by questions efficiently. As a plus, this app has also helped us market our business better and helped us make more money! 5/5

It has generated some sales for me, but it is hard at times to find the discount codes. I was surprised when I had a few sales and they had used a discount code where I didn't know it was coming from.

Broker Leather

2021-09-03

United States

Although I don't use it Postcript to the maximum extent that I should, I've always been happy with what I've done SO FAR. I'm excited to see the benefits of integrating Klaviyo lists & segments with Postcript to send more distinctive texts and GIFS to my customers. Customer service has been extremely helpful as well.

Postscript is a great SMS platform. We recently switch and are very happy with the results so far. There are a couple of features I would like to see in the future, but it's great for a smaller brand looking to grow SMS.

support is amazing and the app is overall greater than any other i've used in the past. so great I just tried another app and instantly came back here

Great CS team, very responsive! The app is very intuitive and there are many pricing breakdowns to meet our needs as we grow!

my experience with postscript has been so-so thus far. Customer support is great but my popup messages do not seem to be working due to some backend issue [which is currently getting looked at] Also would be nice if the popup template was a bit more user-friendly and template-based rather than having to code any custom visualizations.

I am happy so far with the customer service I received from Michael. I was using a different SMS service that charged an arm and a leg and didn’t do what I needed it to. Needless to say, Michael made sure received the services I needed and went above and beyond to help me. Thank you!

I am using this app for SMS marketing needs. They provide us 1-month free trial period and now we moved to the paid plan. Everything is so far so good and they have a responsive support team.

Just getting started. Awesome customer service. Instant response. These folks are totally on it. Shout out to Taylor. Thank you~!

It's a great service, with great and fast customer service, and very customizable texting!!!!!!!!!!

When I was having some issues, the support team was super helpful and Sylvia fixed our issues quickly! She was super friendly and answered any questions I had

This app is great! customer service is quick and super helpful. We have switched over to this app to handle all our sms campaigns and they have worked with us to increase our ROI

Love PS. Michael helped us optimize our page and stuck around with us for an hour to do it. Love their functionality and rockstar customer service!

MICHAEL LITERALLY IS THE BESTTTTT CUSTOMER SERVICE REP EVER !!! HE LITERALLY SOLVED ALL MY ISSUES AND EVEN HELPED ME UNDERSTAND MORE ABOUT CREDITS !!! HE NEEDS A RAISE !! BEST APP EVER !! THANK YOUUU !!!!

I just found this app today, I have had a little struggle setting it up but the app itself has been easy to navigate, I reached out to customer support who insured me that my issue was being dealt with in a timely manner. Great Customer service and I am glad to be doing business with them.

Andre was fantastic! He was quick, responsive, and accommodating. He solved my problem in under 5 minutes!

With Facebook slowing down I looked to other options for promotion. PostScript has been INCREDIBLE! Amazing integration, customer service, etc. Always helpful anytime I need anything and I have noticed an increase in conversion since adding it with my email and social media marketing. So grateful!

UPDATED: 8/24/2021 - It went from 5 stars down to 1. I have been trying to get answers for the last two weeks on a problem and I haven't gotten a single answer. COMPLETE turn around from what the customer service use to be back in May. I am beyond frustrated and annoyed. I am paying $50 a month and can't even get an answer to a question. I may start looking for another service because this isn't acceptable. ORIGINAL REVIEW -- MAY/2021 I have been dealing with Andre for support and he has been wonderful. The program is fantastic, it is easy to use. It does EXACTLY what I have been looking for. I truly like that there are different tiers for pricing. If you're on the fence their more than generous trial period is a PERFECT amount of time to figure out if it is for you or not. I am a week into my trial and I know for certain it is for me! Hands down one of the best technical supports.

I ended up having the same representative which was Sherrod Mitchell. Let's just say that he is absolutely amazing. He literally held my hand LOL and walked me through step by step assisting me on how to run a Campaign.

Great App. Needed help to set up a campaign, Morgan helped me with the process. Thank you! Keep up the good work!

I use this app for SMS marketing. I've found it to be very easy to use and it has increased my online sales! The customer service is also exceptional!

Cappello's

2021-08-18

United States

Postscript has been an excellent partner from the start. We highly recommend for any brand looking to grow SMS.

The best SMS Marketing service I've ever used! Awesome customer service, fast and friendly - thanks to Taylor from the support team!

Taylor from customer support has been fantastic in helping me setup my account and answering all of my questions. I'm very happy so far with the support and the features of the app!