Reviews for Postscript SMS Marketing

Postscript removed themselves from our store without any notice (I had to ask customer service what was going on). Incredibly disrespectful to small business owners and I will not be recommending them due to their poor customer service and treatment of people who are seen as "other" and unimportant to them. They claim to be following the SHAFT guidelines on regulations for sex, hate, alcohol, firearms, or tobacco, but there are actually different guidelines for how to treat companies in different industries depending on whether they are federally legal or not. Also, there is no definition to what terms like "sex" are (is it pornography? a vaginal health device? erotica? something else?) so Postscript can use SHAFT to offer their services based on their own definition of what's considered "sex" and what's considered "health". Here's is the PDF with more information: https://www.wmcglobal.com/hubfs/CTIA%20Short%20Code%20Monitoring%20Handbook%20-%20v1.8.pdf Considering they pride themselves in following regulations to the T I'm disappointed that they're treating companies like this without any notice whatsoever.

Michael was great in answering all the questions that I had while setting up my automations and helped me set one up! The app is simple and easy to use!

Customer service was so helpful to help setup my abandon cart. Friendly and very helpful. I like that Andrei responded quickly.

Great app - Tyler was great. I would highly recommend getting this app. Super easy interface and great customer service.

The customer service is significantly more supportive than SMSBump. So for the integration process has been nothing but seemless. I had the pleasure of working with Sylvia. She made sure that all my question were answered.

So far so good, still learning how to use it. Had a question and was able to speak with someone in minutes. Kyler was great and really helpful. Thanks!

Postscript is simply amazing! It is just what we needed for our business, the simplicity is perfect for those who don't know a ton about marketing, but want to dive in! Fantastic customer service! We highly recommend this app to anyone who wants to easily let their customers know what's going on with their brand/business and grow sales -- you won't regret it! :)

We are encountering continual issues with Postscript. After having success in the past we are now left with bugs and customers complaining about no emails or texts being sent. Their text infrastructure can bug out quite frequently. Support has also changed. We are moving to SMS bump as it seems a lot more stable.

We've loved growing our business with Postscript, and overall the functionality is great and the UI of the platform is incredibly simple. But the best part is the customer service. The team is so responsive, personable, helpful, and works hard to find answers to even the toughest questions. They also keep track of feedback, and it seems they take suggestions from their customers seriously about feature suggestions. Can't say enough good things about them as a partner for our brand!

Michael Wardrop and all of the team is AMAZING!!!! They know all about my store, help me optimize, help me with tech stuff and always right away. It's hard to find such personal experiences with integrations like this but I really feel like I have a team of supportive folks standing by me and my text message strategies. My site is thriving and it's just the start - conversions and subscribers are up, my popup is awesome and easy to use and I have so many tools to help grow my lists.

Always great and stellar customer service experience with Postcript representatives ! Super helpful and spot on through and through! Special thanks to Michael!

Detour Sunglasses

2021-07-01

United States

Postscripts has been an SMS game changer and a huge plus to using them is the team you have access to. They are crazy helpful and go above and beyond to make sure your account is set up for success! Travis and Ally have been amazing!

I use PostScript to entice my customers to sign up with their phone and email to get coupons and the latest news about my website. I love how easy it is to integrate and I've had a great experience with their customer support team, shout out to Sylvia Om for her amazing support today and helping walk me through exactly the steps I needed to make sure I was compliant with some new laws and help me optimize my sign-ups. A truly great app and team.

I just started using this app, installed it didn't really set it up and got a conversion in the first week, customer support is awesome, Sherrod helped me during offline hours. Would definitely recommend it.

I really appreciate how Postscripts has grown with my business and helped me when I needed them! They are always there to answer questions and fix things! They are effective to jump on it and their CS is great! I really appreciate them!!

Alpha Pigments

2021-06-25

United States

My customers love the automated messages and i love the campaigns! I get a ton of engagment and my customers (as crazy as it seems) truly appreciates it. Especially when i put the message "By _____ the owner"

chatted with Morgen today and she was amazing!!! So helpful and knowledge on all the tools the app offers. We are very new at this and she made everything easy to understand for newbies!!!!

Sylvia is AMAZING ! She was so sweet and informative and answered all my questions swiftly ! She dropped some Postscript gems on me as well ! Thank you so much seriously Sylvia !

I used this app for SMS marketing, it has been the best decisions so far i mad for my business. What i like more is the support they offer their customers.

Very Easy to use, and if i have any questions customer service will reply within 5 mins!!! just love this app for my business!!

Sylvia, Tyler, and Morgan have been great resources when the app gets a little confusing! Though the app itself is generally pretty easy to use. Any confusion on our end was mostly about when you schedule campaigns vs when you are billed for them.

Slyvia was the best! She took no time to get what I needed done! Super sweet and works even faster!

So far so good for a first time user. Its a very easy app, super convenient and Sylvia was awesome!

Kyler was amazing. She walked me through several key questions I had and was available instantly! Postscript customer service is on it!

Morgen was so helpful and responsive and went above and beyond to make sure she answered all of my questions!