Reviews for Justuno ‑ Email & SMS Pop ups

I like the pre-built pop-ups for offers. Saves time and effort in having to create one from scratch.

The highly engaging app almost covers 45% of your visitors in attention. I am using in on my store from last 4 months.

We love the app. It does take time to learn and get it right, and sometimes I actually don't get it. It says somewhere that support is available only on the paid version, but I sent an email anyway and received outstanding support. Fast, detailed, and the support person even created some options on my popups and sent me a video showing what they do. I know this is a robust app and we look forward to growing our store and using justuno even more.

JustUno is AWESOME! Their team is amazing to work with (especially Olivia)! The segmenting we can do with the app is a game-changer and should be in the toolbelt of all successful eCommerce stores!

I am member of JustUno Plus and it's been an amazing experience since the beginning. JustUno's Team including Olivia are always making sure everything looks great on the site and going above and beyond for me. I highly recommend JustUno. I've tried the others and it's the best. It's made a considerable difference on my conversion percentage and revenue generated.

This app is a MUST HAVE for anyone that wants to step up their pop up and banner game. Scheduling for promotions is easy, and building multi-tiered campaigns are super intuitive.

Awesome and free app that helps you create promotions and messaging on your site. Great for basic banners - and FREE!

We've been using JustUno for quite some time and we love it! Highly recommended and easy to use! This has helped us to grow our email lists nearly 400%!

Definitely the best pop-up app I've ever used. It took a moment for me to learn how to use the advanced rulesets to their full potential, but fully worth the time. The ability we now have to target pop-ups with incredible precision means that we don't overwhelm our returning customers with pop-ups they've seen before, and allows us to show relevant information and offers to new visitors. We're collecting far more emails and converting better than previously as a result. Highly recommend.

This app is amazing. I really cannot say how helpful Jenna in support is. The app has so much useful functionality but can be a little tricky to get used to. But after watching a few of the videos and getting help from Jenna it was great. Also the free plan does up to 5000 visit per month so its great for starting out.

Just spent an hour with Miranda helping me with my custom design. This company ROCKS! Thank you Justuno!!!! I heart you!

Just added this app so am definitely still learning, but I used the Help Chat feature to launch my first campaign, Alice was quick to reply, very helpful and patient with my questions, I'm off to a good start!

Couldn't be more user-friendly. Easy to edit and perfect with Gimp or Photoshop. Highly recommended.

Learning Roots

2019-10-01

United Kingdom

JustUno is much more than just a pop-up provider. The best way to think of JustUno is like a virtual store assistant who guides your visitors through the store, while understanding who they are, where they came from and what their past history is with your store. I started with the JustUno standard plan but after realising these guys were really focused on the on-site customer journey I upgraded to JustUno Plus and have got a tonne of value since. I have regular weekly calls with the super-helpful JustUno experts (shoutout to Olivia!) and they've helped me continually develop and optimise my store. Honestly, I'm really impressed by how each call reveals something else I didn't know could be done before. Not only have I made ROI many times over, but I've also saved a fortune on development costs and other apps because JustUno can be used in so many clever ways. For example, I've used it to create a mobile app-style navigation banner among other things. I can't recommend JustUno enough!

MANIMAL

2019-09-26

United States

We came to this app after using OptinMonster, Wheelio and WooHoo. Our email marketing team recommended we try it. We had great success with the other apps, a very high 17% optin rate. We replicated the settings within JustUno and applied best practices. In 5 day we collected 5 emails! Down from 50+ daily with WooHoo. Something had to be wrong - so we contacted support. They said everything was setup to best practices.....which made no sense. The impressions that were shown in the analytics of JustUno did not match the amount of visitors to our website so there had to be something wrong with the settings. Nonetheless - support was no help. If you want to cancel your account - there is a button in your account profile but then it takes you to a whole page where they try to sell you on staying with them. At the bottom of the page you have to contact them. We did a chat and was greeted by a woman who said our settings were not optimal and that was why it did not work. When we asked for suggestions and an outline on how to optimize the settings she said she couldn't help us with that! So this woman told us duh, it's not working but then wouldn't explain why. It took many more lines to get her to cancel the account. This was a bad experience, we lost a lot of potential signups and had to spend a bunch of wasted time dealing with them. We don't care what any other reviews say - steer clear of this app, service and business. We would have been a long time customer but their service is horrible and their product is not easy enough for a high end email marketing agency to setup to be productive unlike many other apps available to do the same thing.....

Horrible! The app does not even work and when I try to cancel my account I can't even do that. I try to reach out to customer care I can't even get a hold of them. DO NOT WASTE YOUR MONEY ON THIS GARBAGE APP!!

Horrible customer care, I contacted them twice from my Shopify dashboard and they never replied. I m sorry I have to do this but it reflects the way I feel

Good integration, very useful! Their customer service is also very responsive and help quickly to set up targeting rules.

Its a good app but little complicated, i was confused at first but slowly i have learned how to use it.

This is not very helpful for our store and it does not work well on the mobile. May try it again in the future.

I used this app to create pop up windows. It's easy to use and very effective. I liked a lot. For now im on the free plan

Great app! I am still exploring all its functionalities but I am very pleased already. Highly recommend it to all of you

Big Flop I had a very hard time trying to figure out the exit pop up, and when i finally do it doesn't work on mobile !!!

This is by far the most comprehensive app I've seen on Shopify when it comes to running banners & pop-ups. Fantastic visual designer and great analytics data on how your customers are interacting with your promotions. The entire UI is very polished and the pre-made designs look great. This is my first review on a Shopify app and I think they thoroughly deserve 5 stars.

I love the spinning wheel pop up! class. it would be great to have an egg timer, the sand time to encourage people to sign up. keep up the good work Well done