Reviews for Justuno ‑ Email & SMS Pop ups

SUPER easy and the freedom to use throughout your site is great!!!! Quick and easy to make changes!

Very handy app. I use it to show an informative static banner at the top of our website about shipping info I want to highlight. I also use it for all my campaigns, for instance, to offer a discount code when people subscribe to our newsletter.

I've used all of the solutions out there and have found none better than JustUno. I'm using it on my Shopify + store and I've found the experience and support to be exceptional. Lots of flexibility to create whatever you're looking to do. Don't hesitate. This is the one.

My Vpro

2019-07-17

United States

Be careful, it is not easy to cancel your account if you need to. I tried to cancel my account several times, it takes me two months to finally cancel my account. First time, when I contacted them to ask how to cancel account, I was told I can do it in my Justuno account easily. However, when I went to my Justuno account to cancel my account, actually, there is no way to do it. Then, I was told have to send request to cancel my account. I sent the email to them to ask 'Please cancel my account on July 9th, I do not need it anymore', two weeks later, I found I was still charged $299.99 on July 14th again. I contact them once I found that, they said they sent me an email to ask why I need cancel my account. Before I told them 'why', they would not cancel my account. They will not refund me for the payment they charged after I request to cancel my account. I have to wait until August 14th to cancel my account. Nothing they can do now. This is the worst experience I have never with the shopify app providers. This app price is super high, you may easily find an app to provide same function with 1/3 price or even free, very bad customer service. The sales man is very nice, but once you paid, you will be in a bad ass situation.

I switched my subscription plan form $49 to $29 and they charged me $49 for two months! They support is slow and unprofessional and I still haven't gotten any reply!

Beautiful app. Works well for my store https://www.emmyrobe.com/, Best app to collect emails and customer engagement.

Amazing team - very helpful - shout out to Matt and Chris for getting things setup so quickly and answering all my questions. Above and beyond.

Way overpriced and zero customer support. The app itself is super confusing to use. Been with them for many years but looks like it's time to go. I'd love to know who a previous reviewer 'Lioness' found with same features!

They were good for a while, but got very expensive and their customer service was very slow, nonrespondent at times, and disappointing. We found a different service that offers the same features we need and also does not ignore questions.

While the product seems promising, it's falling short in far too many ways. My review is based on my experience with the managed services offered by Just Uno, I haven't actually used the software because after two months and $2000 spent I haven't even got anything in hand to use yet. The onboarding call went great, and the promise of having managed services was exciting. Given the potential, the $1000/month was reasonable given the amount of work that was supposed to be given by the account managers. Fast forwarding about two weeks after sign up, we've got our first samples. They look like the generic stock templates included with the software, and ignored the majority of the input of what we had already had success with. Once rejected we were basically asked to do most of the work, creating our own imagery and copy. I'm not sure what I'm paying for at this point, but fine, we spend a day creating and providing a gallery of imagery that better suits our brand. Two weeks later we have emails asking what we'd like done with it. Ok, so what the hell am I paying $1000 a month for? Well, now we've been billed a second month. Oh, and we still have nothing in hand another two weeks later. A refund has been demanded for the managed services, or we'll just file a chargeback. We may continue with the software, but the managed services is a complete joke. UPDATE: After receiving contact from JustUno, I was offered a mere 50% credit for the thousands of wasted dollars. Not even a refund. When stated that this was unacceptable, they then went silent on communications. Credit Card chargebacks are now in place, and we will have to begin the process of notifying all of their integrating partners of their fraudulent activities.

Customer support just ignores your questions. App is very limited for certain marketing related activities, you can't even adjust it to your personal needs. (and this was done with a pro subscription)

I like this app, it does a perfect job, I like this app, it does a perfect job, I like this app, it does a perfect job

I used this app to engage new customers .. In a single day, I collected 10 email ids. I think, this is awesome !!

having to wait 48h between replies is unacceptable! its 2019 wake up. Worked fine and now it's the app is bugged. If someone is replied, please send a real Tech person, I don't need someone who copy paste the articles from the help page.

Best app ever just what i was looking for easy to install love it i am very pleased thank you justuno. Keep up the good work

Seems like it would be a great app with a lot of capabilities, but the long wait to get help from their tech support team is unacceptable. I'll probably delete this app and stick with what I've got. It should not take so long to reply to their customers when they have issues.

I got so much lead capture was amazing best app ever and Thank you shopify for everything success is

Works well when set-up but very complicated to get started. Customer service does reply but usually after a long wait. It's been a frustrating 2 weeks trying to set up some simple pop-ups!!!

I love this apps! It works well quite well and easy to set up with full customization. However, I am still not clear why we need to redesign 2 different promotions for mobile and desktop... Maybe there is something I did not understand well ?

The app seems a bit too complicated for me. I haven't yet gotten it to work. The description and how to is not clear for me.

Simply terrible product and customer service. The product doesn't track conversions correctly, even though they say they do. I noticed this six weeks ago, and they still haven't fixed the issue. I paid for Managed Services ($3K per month, after Adrian - head sales guy - stepped in) and mentioned this to my account rep February 11th. It's now March 20th, and there is still no solution. I even contacted the CEO Erik Christiansen on March 6th, and he's like "we're going to fix this". This company operates slower than a turtle. Don't trust them, and don't pay for managed services, unless you want to lose your shirt.

Great app for pop ups and converting customers with exit intent offers. Would highly recommend to anyone looking for an uptick there.

Very easy to use. The templates are very fine and look to be optimized for conversions. I still haven't launch campaigns, then I don't know if they work.

Probably one of the best pop-up programs out there. Extremely customizable and great that you can A/B test different pop-ups. Give it a try!

I like the app and the ready to go templates. I still need to figure out the custom design options - haven't had the time. Tutorials, maybe?