Reviews for PH MultiCarrier Shipping Label

This is why this app is so good. It actually connects your live negotiated rates you have on your UPS account to the customers checkout in real time. This way they only pay the exact fair amount. Otherwise Shopifys internal rates will rob the customer blind and over charge by massive amounts of shipping costs ,then no one will check out. Plus they will give live zoom meeting to make sure your fully set up. 5 stars here

So far I think it's going to be great. Support is wonderful - Shashi Kumar was very helpful! He helped me get the app set up and walked me through answers to my questions.

Awesome and fast assistance. Thank you all VERY much, especially Shashi! I have had a number of issues and they keep pointing me in the right direction. Update: I just spent about an hour in a zoom conference with them as they walked through one issue I had and then walked through all steps needed to help me show my client what their app can do. Perfect!

Excellent customer service. I had some issues printing labels and team were right on it, within 10 minutes, sorting it out with clear instructions of how to resolve. Thanks.

I have received great help from Keerthi. After i wrote my initial review. Thank you so much! Kind regards, Mikael

I needed assistance with changing the shipping settings and the staff was fast in responding and gave me the exact info that I needed.

Hello there, I would like to thank the support very much, I really appreciate their effort and time for troubleshooting the issues and recommend the solutions Thank You.

I'm very happy with the functionality and service of this app so far. The team has been quick to respond to my inquiries in detail and even helped me correct my rules by zoom.

I recently implemented this app and needed some guidance on how to use it. As soon as I reached out I was helped by Shashi Kumar, he was outstanding and proficient and fixing my problem and explaining the solution. Thank you Shashi!

The app that saved my store. This is the only app that connects with my DHL account. The support is very professional and quick.

Have been using this app for over a year now. My original review as listed below still stands. This is a great app, a "must have" for eCommerce shipping. We ship world wide and it works great. The customer support is the best I have ever seen in, not only this industry, but any other industry I have worked in. Recently I had identified a couple of features that would be important to our website and they added these features to their app. This was a valuable advantage to dealing with them.

Pretty new to this app - haven't actually completed an order with it yet but the IT analysts help me sort out some problems I was having with the set up. They were very patient. Hopefully it's smooth sailing from here on out!

Adept Cosmetics®

2022-10-13

United States

It's glitchy and support is slow to respond. Also, they do not offer discounted rates as claimed. **

Works like a charm! Also fast response from the CS team ;) Now all of my shipping rates come DHL XML services and are correct.

Updated: Revised to 3* (happy to revise to a higher rating once the issue with local post integration gets resolved) A+ for effort, Keerthi has been very helpful in getting things sorted. FedEx now works properly but we've hit a wall with the local post office integration. The issue is not all entirely with PluginHive, as the local post should making sure the correct information is being used. Basically if your local post has suspended and resumed different services over time due to COVID, there's a chance the app will pull up services that are still suspended for the destination country. You can get around it temporarily with automated rules, but as I've mentioned to the team that's not a reliable way as available mail services could change at any time. Still a work in progress. -------------------- 9/29: I liked the idea of what this app was meant to accomplish. I was previously using "Ship Rate and Track", also by PluginHive which worked really well for FedEx. I switched to "PH MultiCarrier Shipping Label" as I wanted to set up a connection with my local post office. It's now been over 5 hours since I installed this app and we (myself and support), have yet to configure a working connection with the local post and the FedEx rates now no longer work. The UI is not that friendly and despite the emails claiming support will call to assist in sorting this out, they've just literally gone quiet. Great if you're able to make it work, but now I've gone from having a shipping service that was working, to none. Needless to say, not very happy with the lack of communication!

Thank goodness for SHASHI! He zoomed with me and helped me navigate adding an extra fee for a country that requires UPS to be our designee. He was very helpful!!! The app works with our Shipstation account and allowed us to publish our Surepost rates from UPS (something Shopify will not let us do without the app).

I use this app daily and so far it's been mostly good. I do get prompt service from the app people when requested. They really helped me out this past time and went all the way for me to figure out how to get labels to print with our new printing system. I find that the app needs some improvements still as it seems to pull the billing address rather than the shipping address from our customers profiles.

I am thrilled with this app. It lets me itemize each of my package sizes which gives me accurate shipping rates at checkout. And I can’t say enough about the support team. They were patient and understanding, and worked with me until I understood how to solve my issue. They went the extra mile and for that I am truly grateful. Thank you for an efficient app and wonderful support team.

Very convenient to process multiple shipping & return labels in batches. Customer support is very helpful as well.

This app allows me to set a specific package size for each of my products, which is very important to provide accurate shipping rates. I have only used it for a week, but so far the support team has been super responsive and helpful.

Bra app som underlättar hanteringen av frakter. Lite rörig och småklurig att sätta upp men när allt är på plats fungerar den som den ska. Mycket bra support som svarar snabbt mina frågor.

I wish I had better things to say about this app, because the people behind it are really nice. However, I used it for about a year and it was very difficult. UI is complex and unintuitive. Only when we did high volume at Christmas could we remember the many tweaks and corrections that need to be added to many of the shipments. There is no documentation, and customer support is on a call-back basis. Setup was difficult, and even after using it for a long time we still had printing issues which we could not solve. The developers promised a better UI, but that never happened. Positive point: the support person, when he did get back in touch with us, was very patient and willing to spend whatever time was necessary to make the app work. With another round of development this app could work, but it became unusable for us.

This app has been a life saver for setting up certain shipping features I want for my store. However customer support could use some improvements. Specifically I've had troubles with Prathyusha not being very helpful and being vague with answering my questions- for separate occasions. This most recent issue I faced, someone else in customer support (Sibi) ends up taking over for Prathyusha and solving the issue for me instead. I've had enough with Prathysha that from now on if I need to contact customer support, I will specifically ask to not be given her.

Have received stellar support in a timely manner to all the issues that I had. A lot of the key features are included along with many more that we didn't even know we would need. Very well priced too!

They literally had my shipping setup and running in 5 minutes. Much easier than using shopify shipping.