Reviews for PH MultiCarrier Shipping Label

Great work by an amazing team. They are extremely responsive and willing to answer questions and fix any issue we have. Definitely this app has one of the best support. Thanks Addina, Jon and others for their attention.

The best support, Addina fix my issue to calculate the freight with my TNT account. This service is really good I will recommend 100% to use this app. Thanks Addina for your help and support

Felt special with their fast response and delightful interaction. I would recommend this app to others as well...

Pleasure to work with their team. They were able to help us integrate our carriers with negotiated rates and assist with setup and config.

I found the best accurate computation of the dimension in this plug in application. highly recommended to all shopify users with problems in getting the dimension shipping cost.

The app can be a little confusing but the customer service is amazing! They call you back within a few hours (or less) and walk you through any and all questions you have - they even work on their end to get you set up!

The customer service for this app is second to none. I cannot begin to thank the team members that helped me through my transition moving away from another app. The app is quite intuitive but when you run into any questions, they will answer right away. Will highly recommend this app.

Within an hour of downloading this app I received a personalized phone call from Support. Jon was very professionally and knowledgeable about all things related to the app. We had multiple follow up calls/zooms in order to get our shipping dialed in for our new store. It was great to have somebody walk me through each step. Highly recommend this app!

Great support and even better app! Highly recommended. Saves our team time and money on all shipping orders.

So, this is going to be a long review, if you're just deciding if its worth it just read this: I've saved hundreds of dollars just because with this app I'm able to use the rates Canada Post gives to small businesses (which are way way better than what Shopify offers) Don't get fooled, Shopify's "discounted rates" are a ripoff (at least for Canada Post which is what I've used) So, buy this app, it will pay for itself even if you only send two packages per month! I bought this app because I fell in love with the Canada Post app these developers created for woocommerce. Without second thoughts I bought it. I should say that their Shopify app is not as perfect as the one for woocommerce, with the other app I never had issues. With this app it has so many things that needed to be adjusted.... like the labels printing in multiple pages, wrong rates displayed in the app, or multiple packages generated for a single order, I feel that I had to contact the support team so many times!!! That been said, the support team is great, they're willing to help you out and won't give up until you're satisfied, they've helped me through email, chat, and even zoom call! I'm just starting out and hope that now that I already went through all these issues I don't have to bother them again, but even if I have too, I know they'll be great. So if you're looking for an app that will save you hundreds of dollars, with awesome support, this is the one!!!!

The support is fantastic! They were very helpful in getting the settings dial in for our store. We are very happy with the app, support, and price.

This app helps me print out shipping labels much faster and more easily than I could otherwise do - a big time saver! The UX could use some work and I can't adjust things manually as easily as I would like (change number of packages for a particular order, for example) but it's still a game changer and very worthwhile. They were always responsive to issues, though I kept running into issues. I requested a video chat and that was the best and most efficient way to solve issues.

MCSL has been a lifesaver for our business. The capabilities of the app were exactly what we were looking for and the interface is much more intuitive and user-friendly than other apps that offer similar features. Not only is the app solid, but the customer service is exceptional. They went above and beyond for our business and are always very prompt to respond to our inquiries and assist us with our issues. We're so pleased with our decision and will continue to recommend this app and the team to our network.

Cherry Hill Coffee

2021-10-21

Canada

Just started with the App, so far so good. I wasn't confident in my ability to add as I am not technical, but Jon from Tech Support was amazing! I would definitely rec this app, I love it

Great app! We originally found it because we have our own UPS account and use UPS SurePost to ship a lot. The Shopify platform doesn't support SurePost, but Multi Carrier Shipping Label does! The app works seamlessly with everything we have going on and the few issues that have come up and quickly been resolved after contacting support. Highly recommend this app!

We are migrating from WooCommerce to Shopify and love this App in WooCommerce and now love it in Shopify too. The App provides both front end customer shipping interface and the backend shipping administrative tool. We tried several other good Apps but they only handled the front end or the back end. Our shipping is somewhat complex, The App allowed us to input our product dimensions and customer box sizes and then shows the customer the optimum rates for the shipping methods we are offering (Ground, Next Day Air, etc). The App allowed us to set Signature Services by product. The App also allowed us to set up Shipping Zones by state (our product has to be permitted by state). PluginHives customer service has been exceptional. WooCommerce and Shopify take very different approaches to how they allow their Apps to work so I leaned heavily on PluginHive's customer service as we made the switch.

I originally installed the app because shopify defaults to one package size for all products and there is no way to turn off this feature or add other package sizes for other products so I was having to incur the cost for my larger objects which were being calculated by default to be shipped in smaller boxes. When I installed the multicarrier shipping app, Jon was patient and nice enough to guide me through the entire process and even took care of troubleshooting for me. The customer support is incredible and I recommend the app for anybody having the same shipping issues with default packaging through shopify. They really are a dedicated and productive team and I genuinely felt like they had the best interest for me and my business in mind.

Great customer service with a lot of patience. Totally solved my issue and all question via zoom step by step.

We are using this app to display shipping rates in our store. I ran into some configuration troubles and Prathyusha G went above and beyond to make sure I got my questions answered. Great support and the app seems to be working well. Excited to finally offer real time shipping rates.

We liked the app at first, but then it started acting buggy. Their support attempted to help, but they couldn't sort it out quickly enough to solve the problem. Our customers were being charged the wrong shipping rate. Not good! So we had to dump the app and move on. The app was rendering a "flat rate $10 fee" without showing the correctly setup UPS or USPS rates. We have NEVER set up a $10 flat rate fee / so I have no idea where this app was getting that from. However, their support team did get back to us, and they genuinely wanted to make things right - so I will leave this a 4-star rating. Yet, at the end of the day we did go with a different shipping rate tool for our store.

The support team is fantastic! They quickly respond to requests and guided me through set up via screen share - much more helpful and efficient than communicating via email or chat. The app has all the functionalities we need to ensure shipping costs are based on package dimensions, product weight, and the weight of packaging, rather than product weight and dimensions only.

Easy interface, helpful instructions and an amazing customer support. They are extremely helpful. Highly recommended!

a bit of a clunky UI and takes a while to get hang of, but does the job right and that is enough for me. customer support is responsive and helpful

I used this app and it helps to generate labels for the orders. Nice app and you can try this app for your shopify.

Easy interface, helpful instructions and an amazing customer support. They are extremely helpful. Highly recommended!