Reviews for PH MultiCarrier Shipping Label

Western Safety Sign

2023-06-22

Canada

Sibi was extremely helpful. Very thorough and I will always want his assistance in the future. I look forward to the new changes he's helped me discover.

The service was very good the guy was very helpful with answering my questions and walking me through the site. This is going to make my orders a lot easier. Thank you for all the help.

Very Useful app, and they have an excellent customer support recommended to anyone have international orders

Excellent customer service. Manohar was great but the limitations of the product prevented a great resolution. We have customers come to us, often when they've pre-ordered, and ask to make a change to their order. So, we make the change in Shopify and update the order. Based on my initial understanding, the "update" webhook should have picked up the change of product. It did not. It turns out I have to go find the order in PH MC, change it's status, then go back to Shopify Order screen and make the change and add a "space" or some other change to the address and THEN click the update button to make it import correctly. This kind of obtuse "work around" is what we're trying to avoid by going to Shopify. When we make a product change to our order, it often changes the packaging and shipping costs. Given some of the other great features of this App, it's hard to imagine this use case slipped through the cracks.

Impossible to set-up - waste of time - ZERO SUPPORT. save your time/money. Only instructions are youtube video which is useless.

They were very helpful with setup and implementation to get us up and running very quickly. Extremely available and helpful!!!

Amazing customer service - I've had 2 lengthy zoom calls already. They are right there when you need them. Would definitely recommend.

Introduction session was great. Every single time I mail them with questions and problems, I get answers back within a few hours. This is how customer service should be done. I am so extremely pleased with the app and it's support! Has saved me many, many hours when sending tons of packages.

Very good and proactive support team. My issues were resolved promptly with great professionalism. I recommend this product for all Shopify users.

Thanks a lot ! A customer service has contacted me thru Zoom lead me along how to use their app! The app is brilliant providing excellent services. Recommand!

So far, so good! I had a little trouble trying to get it up and running all by myself. I sent a message to support and was able to connect with Sibi, who was extremely helpful with the setup. I have only been using this app for a short time, in preparation for launching our online store, but I feel very positive about the prompt and thorough technical support I have received. I will try to update my review after I've been using the app for a few months.

First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing! As far as the app itself, it is okay. I think it is annoying how you have to go through a third party. I would much rather just deal with everything via shopify shipping tab. Also, the app does not label the order as fulfilled. You have to go back and do that yourself, again annoying. My DHL account is also a third party and when i print labels through their extension it translates over to shopify and marks the order as fulfilled and provides tracking emails for the customer. This app does not do that. My other issue is that it does not automatically provide a packing slip. I had to go back in settings and change that, which my amazing customer service rep helped me do, but still, annoying. I would think that my shipping settings from shopify would transfer over, which they don't, you have to go back and redo it. The packing slip they provide you is not the same one as the shopify one. I love the shopify one because it includes my company's contact info at the bottom so customers can easily find out email if needed. The packing slip PH generates does not do that, and it requires you to add a personal name to the address, which I don't really like. What if I don't want a personal name associated with the brand, I found that to be super annoying. I am still deciding on whether or not I want to keep using this service, I don't know if the discounts are worth the headache of going back and manually filling the order as fulfilled and the ugly packing list. I saved a couple of cents on every label, but geez this is messier than I could like. Also, this is going to be a headache teaching the rest of the fulfillment team how to do it. I foresee a lot of mistakes in the near future until everyone gets the hang of it. I know this may sound nit-picky, but these little details do make a difference when the message needs to be relayed to a bigger team. Customer service : 5 stars Actual App: 3.5 Stars

SUPPORT CALL & SET UP: Great first experience. They discussed all my options with and without their app service. Will keep learning and make a decision soon.

The app is useful for processing bulk shipping labels and we received helpful customer service right away!

Just had a first Zoom meeting and the customer representative was patient with me and the guidance was clear. The functions seem amazing that it can be integrated with the carrier and generates the all the necessary docs!

great app that really makes our lives easier. The support is always super fast and reliable. Can highly recommend this app.

Support is very good, wish everything is in the same screen same as the PH . I was able to integrate UPS successfully.

The app functionality was great and their support turn around time is great. They always respond with in few hours and they are happy to join a quick call to explain. Appreciate their effort in making the useful apps.

I was able to configure my post carrier accounts without any issues. Happy with the support given thank you

O'Doughs

2023-05-03

Canada

Sibi was a great help in a walk through today. Very knowledgeable on the topic. Very useful in helping us navigate the app.

Outstanding support team and great app. Keerthi patiently helped me with the onboarding process. PH Multicarrier shipping label app makes the whole process easy

Excellent app, works great but it is the level of customer service that is outstanding. They reply very quickly and work with you to get everything set up and help resolve any issues you may face. Highly recommended.

Excellent customer service at all hours of the day, and extensive options to customize our shipping preferences. Really enjoying this app so far!

I love the customer support. I couldn't understand how to get the app working but I had a very informative meeting on the computer and now I can use the app! Look forward to using this app for all my shipping needs.

I had been struggling with the flat rate shipping automation, but I got really fast support from Shashi to fix the issue. So far my experience has been really good. Thanks!