Reviews for ONE: AI, Email & SMS Marketing

Natalie is Wonderful—so patient and kind. Help me step by step with editing activities. I'm glad to choose them as our POP-Up app. I will keep working with them. Definitely recommend it, especially if you're new to Shopify, No need to worry, They will help you all the way!

This high level of customer support service is incredibly high! Helped me so much in terms of ONE (and Shopify too!)

I just spent well over an hour with Trish from their support team and she is TERRIFIC! So patient and willing to help however she can. Not only is their support amazing but I love the app - it is EXACTLY what I was looking for. Great job, One Team!

Incredible customer service - 1-2min response fast 247 and they helped me custom edit a pop-up using CSS. So good, shoutout Lou.

RascalClothingCo

2023-02-17

United States

Great customer service - they were quick and very helpful in guiding me through a problem! Rarely find the answers I need in a chat but it was easy!

The customer service was excellent and the plugin was easy to use. I highly recommend this plugin to anyone looking to increase sales and engagement on their website. Thank you for providing such a great product and service! In addition, I want to highlight the exceptional customer service provided by the ONE Upsell team. They were incredibly helpful in setting up the spinning wheel feature and promptly addressed any questions or issues I had along the way. Their support was top-notch and made the entire experience even more enjoyable. I can't speak highly enough of their dedication to their customers. Overall, I'm extremely satisfied with this plugin and the excellent service that comes with it.

Definitely a 5 star for me. How wonderful and warm was having my issue resolved with the One team. Noelia handle everything with such grace and made everything so easy. Thank you so much Keep up the good work.

£58/month for the lowest plan? Good bye!-------------------------------------------------------------

I am a long time user of this app and it have been one of the main driving factors for my sites success. I have used every feature available but i have to say the abandon cart , and upsell features are my favourite. They really work and my numbers prove it. I run my business by myself so it can be overwhelming. you honestly wont find an app with better response times and communication. I literally have the app creatures phone number and we correspond when i need help! don't even think about it for a second. Get this app. You wont regret it and if there is something you dont understand or agree with, they will bend over backwards to help you and make it right. They definitely have hospitality at the top of their list because ive never had such great out reach from any business. I just want to say thank you to all the amazing staff working on this app.

Natalie was amazing spent almost 3 hrs with me cause im little, difficult awesome support! what i didnt know how to do she did it for me, step by step all in detail, very relaxed and chill ur talking to an actual fun person! thank you so so much! great work! very patient and great person! looking forward to more!

Great customer service, immediate respons! Been using One for a couple of months now, and it is super user friendly

This app is really helpful to increase my sales. Also they have a stellar customer service team! Kudos to ONE

Excellent Customer support with Natalie, Helping me to make sure all the little details are covered and excellent "how to" clips showing me exactly what I needed to do

Customer service is truly exceptional! They respond in a timely manner, providing quick and effective solutions to any concerns or issues. Their resourcefulness, kindness, and clarity are greatly appreciated, making the overall experience of using the app even better. Thank you for offering such amazing customer service.

I just had the best assistance ever with Naomi!!! She gave me tips that helped me a lot! I'm so grateful for her help. She is the best!!!

Absolutely incredible customer service. They are always there to help with immediate advice. Nothing is too hard. Particular shout outs to Naomi and Natalie. Thank you for your help. Would highly recommend.

Amazing customer service with Rosy, she made a video tutorial for me showing me exactly how to fix my issue. The best customer service I have ever received. Thank you!

Naomi was extremely helpful and very quick with assessing my issue and fixing it with minutes. Great customer service, and I switched from another app to this one and it works so much better as well.

Shokz

2023-02-08

United States

I had a wonderful customer service experience with Lou! Lou was very professional to issue all my questions and responsed quickly! Thanks Lou!

I am loving this app! It has almost everything I need in one app. Set up is easy and the templates are beautiful. You are able to customize as well. Support is top notch if you need it! I was also able to submit a request for the few features I am looking for (crossing fingers). I look forward to using this app for a long time!

I'm a small business owner and new to the game when it comes to email campaigns and I must say this app is 10/10! Beginner friendly but also has enough features that will allow you to grow with the app ! Last but not least customer service is truly amazing!! Everyone I have talked to thus far are super helpful , sweet , and personable , I don't feel like Im talking to a robot like some customer chats but an actual person that cares! This app is definitely a hidden gem!

I've been using the Shopify app Upsell for a while now and I'm not only impressed with its features and performance but also with their customer service. Whenever I had any questions or concerns, their support team was quick to respond and provided helpful solutions. The user-friendly interface and seamless integration with my Shopify store make it a no-brainer for any e-commerce store owner. I'm very satisfied with Upsell and would highly recommend it for its app functionality and excellent customer support.

I had a wonderful customer service experience with Lou - super helpful every step of the way and really quick responses. Thank you Lou!

Great app and easy to use. Needed some support which was given in a great way by the customer support.

I was impressed with how quickly and politely Natalie helped me with a pop up on my website, she knew exactly what I wanted! Thank you very much ;o)