Reviews for ONE: AI, Email & SMS Marketing

Naomi has been great with walking me through setting up my new feature. Just starting so I dont have results as of yet but so far the customer service is great! I'll be back with a follow up

My developer installed this for me. I have no idea at all what is going on.. But I am very pleased with the excellent customer service team. Very patient and helpful. Once I know how to use, I found the app was so easy to use. Very recommend to use it.

Definitely takes a few times to get the right person. Naomi was very helpful and she's very knowledgable about the platform. Get you a Naomi! :)

it was my first experience with this app and I really love it great features and also a great supporting team of this app today Ms.Maya help me to customize my store emails and I really appreciate her support & help.

Great app, it's easy to use too. Customer service is amazing, helped me customize my newsletter pop-up.

Just installed this App, don't have much time to figure out how it work, but the customer service team was awesome! Fast response, kind and patiently deal with my case. Almost set up everyting for me. Highly recommended! And it has lot of useful function which I beleive it would help to improve our website.

Very happy with the app and GREAT customer support. They’ll have one on one sessions with you and take the time to walk you through anything you need, and even help you make updates/changes if needed. I spoke to Prateek and he was super patient, nice, welcoming, and does a wonderful job at explaining everything. Highly recommend!

Easy to use and AMAZING CUSTOMER SERVICE. I have used it to create a pop-up and Fola not only walked me through it, she/he even made changes behind the scene for me. Very quick turn around too.

Amazing, I'm really happy with the app. I found everything I need. Support team is always available and helped me a lot. It have nice templates, unique coupons and everything you need for your marketing campaigns.

I used this app to create a pop up and received live assistance in a very clear and professional way. I recommend this app to everyone if you want to interact with your customers more effectively.

I just got the app. Fola responded quickly to help me remove the powered by. Hopefully in a month I'll have great news about sales.

Dear Sandy, I want to thank you immensely for our pleasant conversation just now. In which you took extensive time to help and guide me (as a beginner) in all possible questions. Highly recommend to everyone the service where you are not often used to. Keep up the good work!

We recently started using this app and setting everything up to help drive sales. MORE THAN HAPPY with all the features and capabilities of this app! Customer service is the best we've had so far from all other Shopify app enquiries. Highly recommend

I used this app to create a pop-up giveway on my shopify store and the support team were so helpful! Rita was amazing, she was keen to resolve an issue i was having and i did not need to wait a long time for her to respond. Impressive for a free app!

I needed some help with a pop up and Patricia was extremely helpful and patient throughout. Highly recommend!

Using the app and loving it so far! Customer service quick to help and really friendly, had a problem regarding the subscribers limit and that got sorted quickly.

I used this app to generate and implement a pop-up for an email list. What an amazing experience working with Maya from support! Maya was extremely patient & courteous: so much that she stayed way past her shift to help me and make sure I had everything I needed, complete. What an amazing experience! Maya is dedicated, patient, professional, funny, helpful & knowledgeable: in two words—simply amazing! Thank you Maya for such amazing customer service! Everything works lovely!

First time using the app and the Customer Service was amazing! Fast and accurate. Highly recommended

So I uninstalled this app and then someone wrote me to ask why and if I needed help. I ended up reinstalling and so happy I did. Great app! Can't wait to see the results!

So today I installed the app and i love it from the first day. The support is very friendly and quick :) Thanks Rizza ;) <3 Rissa is the best she helped me today really quick!!

Snaks 5th Avenchew LLC

2022-10-06

United States

A little confusing to navigate but they have amazing, friendly and responsive customer support. I was shocked lol...live chat is amazing (and i HATE live chats) and although the chat took longer than a call would, it was so helpful and i also get to keep all screen recordings to refer back to instead of calling back if it were a call. She wasn’t in a rush, there was no time limit. I usually would get frustrated and just delete the app and look for something easier but the customer support i CANNOT say enough about. I'm keeping the app ....That type of customer support is worth having at any time.

Lou was a brilliant help :) Went above and beyond to ensure the result was exactly what I wanted...highly recommend this app, the support and functionality is amazing

Great app! We work in the email publishing space with our other business and I can say that the deliverability and user friendliness of the ONE app has been top notch. Creating follow up sequences is easy and they work great. We love the use of the discount pop up as users enter the store. This app has definitely helped increase our store's revenue. Thanks ONE app!

Excelente atención y buena relación con el departamento de soporte, funciona muy bien en la tienda, espero que podamos seguir siempre contando con este gran servicio.

I just finished a demo call with ONE. Sandy is super helpful and friendly. She has patiently walked me through the entire setup procedure step by step and introduced to me all the wonderful features of the app. Am very satisfied with their customer service. Thank you!