Reviews for Omnisend Email Marketing & SMS

Horrifyingly bad. We were billed 201.60 USD for 27127 subs in June (our first month) and now they charged our card with 336.28 USD for 24159 subs in July! The subs went down in the first place because they accidentally suspended our account and asked us to clean our list using a paid 3rd party tool. They then said oops sorry that email was a mistake and should never have been sent but they never offered compensation - instead at month end they billed more than 50% extra for no reason! Regarding the platform it is clean and minimally designed which is good, that much I can say. Congrats to the design team but the functionality is a horror show: Digital items & out of stock products surface in their recommended products module - so if you have a fast-selling item that is sold out or a shipping insurance that can't be bought on its own - this is what the "AI" will recommend. Shifting from trial to paid, resets the accounts and switched all your automations off - an absolute nightmare Integrations such as review apps are buggy The UI is unintuitive and poorly labelled (there is a form which is not a form, an order placed trigger which doesn't trigger on order placed, filters placed below a trigger which operate as filters above a trigger, puchase date not in last 90 days can include customers who did purchase in last 90 days etc etc) Presets don't work. The memory is faulty so you have to constantly change colours and fonts back to what they are supposed to be regardless of how you setup presets. Signup forms require custom CSS to not look broken on mobile If you pay to remove omnisend branding, it won't automatically remove it like any sensible app, instead you have to go through every single email and remove manually including all future emails, completely unnecessary manual work. Customer support is disorganised and takes an incredible amount of back and forth before anything is escalated. And then you need to wait 48 hours for a qualified "reply" ROI is over-attributed vs Shopify & Google analytics No suppression list - so they will stop you from ever using your own push / sms channels for birthdays for example if you decided to sunset email addresses. a blatant attempt to lock you into / make you upgrade to their push/sms services.

AGOZTECH

2021-07-03

United States

I can't use the sms credits that I already paid for. They make me wait until the next billing cycle which they don't mention before you pay for the app. Be aware in case you download the app. Note: Their customer service cannot even explain what to do to use the sms credits. They basically copy-paste. If you don't take care of your customers, someone will-please note that.

Wish I could say any bad words... but can't. I am pleased and it rarely happens so. Thank you for the support when it was needed.

This app is amazing! The omni academy has videos that walk you through the process (right to the point)! Same day I signed up I started creating automation series quickly with ease! No coding needed! I've used Mailchimp & Privy prior to Omni and it just wasn't right for me. I'm so glad I found Omni!

Super happy with the results we've gotten using Omnisend. The support has also been fantastic, whenever we have had a question or needed assistance with anything we've always received a solution quickly. Would definitely recommend.

Scandinavian Goods

2021-06-27

Finland

I have used this app for over a year, paid on time, had no problems using it. But when I mistakenly switched to pricing plan PRO and paid for it, there was no refund or even an explanation. After such disappointment in working with this company, I canceled my subscription. Do not recommend this company !!!

Wanted to use it for sms marketing since SMS bump was not working properly for me. Setup a 15 min abandoned cart SMS flow. Over 2 days I had 8 abandoned carts, didn't send out a single SMS. lucky that I didn't subscribe or buy SMS credits

I am a beginner with the application, and for the moment I am delighted. Moreover, the service is reactive and attentive.

3 years on and still amazed at how great Omnisend is! Very helpful consultants and quick responses and very easy to manage, reports are in real time and readily available.

I'm using omnisend on my shopify store for a couple of months and the experience with the app has been great! couldn't be any easier to set up and start automation workflows or campaigns. Had some few questions and the support team was very helpful! I strongly recommend omnisend!

Honestly, I don't think there is anything this app can't do when it comes to email automation and marketing. I haven't been using this long but it seems whenever I try to get something a little complex done Omnisend has the capability to do it. The support is incredible "Thanks Cara" and I am so happy I choose this app over all others. You won't be disappointed!

Omnisend has been fantastic for helping me grow my business, we are still only a small business in the grand scheme of things but every time we send out an email we bring in revenue and omnisend has great analytics to track those sales. They also make it easy to bring in contacts from other sources such as mail chimp which is where we do lead generation. i would 100% recommend this app.

I've used this app before and couldn't actually work with it. I deleted it then installed it back. Now with a better focus and understanding, I know how to use this app. Their customer service is brilliant. I would recommend this app for beginners, but don't panic if you don't understand something, just reach out to their customer service!

After 1 day of a bug, customer service help me a lot to fix my problem sending emails. They stay with me in all the process, and now its going perfect. Thanks

I like it, easy to operate. And helps to expand business for beginners like me, can save so much time and energy. Thanks a lot.

excellent product, I really like the features it offers, it helps my business growth significantly.

This app is really amazing. Super easy to use, has all the features I need and more, and at a reasonable price.

Amazingly powerful tool once you learn how to use it. Has been incredibly useful for connecting with customers, following analytics and creating campaigns.

Awesome services, amazing support team. Downloading this app is a no brainer. The interface is very easy to get around, and a lotta features that I can't believe are free.

We've been using Omnisend for a while. The platform itself is always improving. New reports, new segments, new automations workflows. It became the best marketing platform for Shopify.

Worth price low, they want that spend usd 100 but this app only sells on your store less than 100. Please

Clean & easy to use. I am a completely new to running my own website, segmenting audiences, etc.. and Omnisend makes it super easy to send out emails, collect an audience, etc... Best of all, as a new small business owner is downright the best for the value you get.

if you don't have a credit card do not unstill this app it's a waste of time since they do not accept PayPal as payment! and that is absolutely sad it looks nice. In order to delete their signature at the end of the email templte you have to upgrade and I couldn't. For that reason, I'm out.

I used this app to help me create email marketing to increase my customer turnover. It is super easy to use.

Fine app, poor support. Dont wanna help setup their app, so we actually can get the benifits. They refer to some Youtube etc. not a good customer experience. Reply to your reply 11 - May **He didnt help me set things up - I got a lot of links to guides etc. which is fine, but in a smaller business, you dont have time reading all these guides, so I still dont get the effect i wished I would get from Omnisend (But email marketing works, so I give 2 stars instead of my 1 star)