Reviews for Omnisend Email Marketing & SMS

Omnisend is a great app for automated emails & SMS marketing. The support is also great! As a small example: I had problems with an HTML code because I got an error message. I wrote to the support and got an answer after a few seconds. After about a day, I got the solution, even with a video. So I couldn't do anything wrong. I can only recommend Omnisend.

Great app. Very helpful and supportive for any question and need. Really recommend !! Nikola Champion !!

Graffiti Panda

2022-07-09

United States

Literally switch from Mailchimp yesterday, which I should have done a long time ago. I am thoroughly impressed by customer service and ALL the many amazing features that Omnisend has to offer! I love their interface because it is so easy to navigate and their support videos are great. And Nikola came through with the quickness with chat support questions! I'm super excited to get all my automations created and finished!!!

I have been using Omnisend for a while for email marketing and cart recovery. Reliable app. Customer service is top class; specially Nikola from Omnisend followed up timely with a solution when I was facing a campaign issue with tight schedule.

Support team went above and beyond the call of duty. They were professional + extremely helpful!!!!!

shout out to Baarath!!!!! he rocks!!!!! went above and beyond and spent 2 hours helping me figure this out. very patient and even sent me screen shot recording to make sure i understood how to set this up!!

Great product and support team. The workflow options are extensive and the email builder is easy to use. Pricing is competitive for the robustness of the platform.

We have been using this email client for over a year now, and I have nothing but the best things to say about the features and usability of this app. The interface is simple to understand, but there are plenty of customizable features that enable us to optimize our workflows. I have had great experiences with customer service as well (shoutout to Stefan who figured out why one of my workflows wasn't working!), who are always patient and thorough. I have never encountered an issue they couldn't solve for me. Plus, the devs keep on coming out with more streamlined updates, and features that make it easier and easier to build our emails. As a small business, having this extra time back is a huge boon - Omnisend is a fantastic plug and play email client with amazing customizable features that enable us to grow out our email marketing program while never feeling out of our depth.

Support team is very helpful and reply straight away. Had issues with verifying my domain and they helped me solve the problem.

I've used Klayvio and other ecommerce email list provider and I'd rate Omnisend as the best one out there. Their support team is very helpful and I've always received help within a few hours of reaching out. I recommend them to all shopify users.

The dashboard and UI are amazing and intuitive to use. I had some questions regarding the flow and double opt-in and Sanya was able to resolve them for me very quickly. Great app and team overall

Just started my business with these amazing people. First and best part instant support so its 24/7, so you do not need wait for next day. Yes sometime its little waiting for reply but acceptable. Features are really impressive compare to others APP and most important Reasonable. I have just switch my account from one of the good company but no regret. All customer service members are very responsive with great support. Special thanks to "BASSMA" to bear with me . As I am very bad in technical term but she did not leave my hand and help me to cross over. All the very best to all of you and keep doing good work. Lets start my business journey with safe hands:)

Kristina offered me great support from day one of using this app I think I have tried all of the apps that do this kind of job and this seems to be the most intuitive and configurable out there. Top marks (so far!)

I really like this app, lots of templates to choose from & great automations. If you need customer support they are really helpful and knowledgeable. I like the live chat as you can get your questions answered immediately. Thank you Olesia for your help today :)

This app is great and helps with our email marketing needs. An issue arose and Sanya provided excellent customer support sticking with us throughout it all. Thanks Sanya & Omnisend. Give her a raise!

So far so good! Very easy to use - super intuitive and streamlined. Bassma, from customer support, was helpful in assisting with an inquiry. Thanks Omnisend!

First time using Omnisend and I can already tell how user friendly this email marketing service is. I had some questions setting up the automation and Daryna was super helpful in providing support, working through our specifications and issues were resolved quickly and efficiently.

StumpCraft

2022-06-30

Canada

Very happy with Omnisend as our Email Marketing Hub (and soon to expand to SMS): excellent functionality, constantly in development, responsive and excellent tech support.

We have loved using Omnisend for our email marketing platform. It has been very user friendly to create emails and automated emails. The support team gets back to you in a very timely manner and are very helpful. Would definitely recommend!

Omnisend is a WONDERFUL email marketing app with several tools to up your marketing game! Super easy to view analytics, create templates, and create the BEST emails for customers. They also have several useful guide videos that cover any topic you need help on. Today I needed assistance and I luckily was guided to Kristina who gave me amazing assistance. She was super kind and was very quick with responding and assisting me. I truly appreciate her help! I highly recommend this app to everyone!

Omnisend is a great email marketing service. Olesia was super helpful in providing support when we needed it and working through our issue with us.

Omnisend is the best email marketing apps hands down! Nikola guided me very thoroughly and was being very helpful. I couldn't find any other apps that better than Omnisend.

The people are really helpful whenever I try to solve an issue. I'm not a developer so had struggled a lot setting up our store but everyone was really quick replying to my questions and all the solutions worked out!

I love this app! The email marketing is top knotch, and the newer website tracking system is fantastic! I had some trouble verifying a secondary email and the support is phenomenal! Specifically Bassma though support email was more than happy to assist me with my issues! Thank you so much!

Uso questa app per gestire le newsletter del mio e-commerce e l'assistenza è super disponibile a risolvere qualsiasi tipo di problema. Efficienti, veloci e molto professionali. Vi consiglio di scaricare l'app.