Reviews for Omnisend Email Marketing & SMS

Thanks Nikola for your quick and accurate response , I got from this app what i want. Highly recommend.

Great app, intuitive and super useful, good option to replace shopfy's standard and boring email templates hehe. Quality and very responsive support!

Great help and advise as always. Olesia did a great job in setting me up with videos etc and advise :)

Nikola from Omnisend helped in setting up an automation correctly when I knew there was an issue with it. Overall I've found Omnisend a very intuitive and easy to use email system, perfect for our emerging brand.

Great and fast help from the support team, especially Daryna. Great app in general. Highly recommend.

Boutique Flos

2022-06-08

Canada

Great app for email marketing with drag-and-drop builder and segmentation, everything you need is there. Great customer service too1!

Their customer service is above great. In particular Stefan and Daryna really helped me out with a few issues that we had. Thanks so much

Great app for email marketing with drag-and-drop builder and segmentation, everything you need is there. Great customer service too!

This app is very easy to use, it is very helpful to the sales growth of my store, and the customer service attitude is also very good

Vraiment une bonne application d'emailing pour l'ecommerce. Excellent service client peu importe le moment de la journée où on les contact. Ils répondent super rapidement et ne laissent pas tomber les fils de discussion, même entre les changements d'équipe. Merci Olesia pour tes réponses à l'instant! :) Est-ce qu'il y a des choses que je voudrais qu'ils améliore? Certainement, ils ne sont pas parfaits, mais ils sont très bons et proposent chaque mois des belles améliorations. Je suis confiant d'avoir fait le bon choix de passer chez eux.

I've been using this service for close to a year and am happy with it! It works well with my Shopify store. If you ever need support or have questions, they are very responsive and helpful. I would definitely recommend this service to Shopify stores looking to launch and manage e-mail and marketing campaigns.

Loved the quick response from Baarath. He didn't know the answer to our situation but made sure to escalate to a team member who did. He kept in touch until the issue was resolved. 100% Recommend. Thank you both Yuliia & Baarath!

So far, so good. It is pretty easy to make automation and it has a free version for people who are just starting out like me. Sanya has been nice and patient when it comes to solving my problems or answering my questions.

Have been using Omnisend as our email marketing platform for about a year...switched from MailChimp. Omnisend's software has been easy to use and their Customer service is excellent! They are pretty quick answering any questions we've has so far. So far, so good!

Great product features, engaging templates, user friendly. automations are great. Quick adds help you put together emails very fast.

Excellent app for abandonment emails and SMS sending. I can create SMS campaigns with ease and I find it extremely useful when it comes to sending "in stock notifications", even with my highly customized theme this app did the trick with hardly any code at all.

I transitioned from Aweber and I am so happy I did! I can't say enough about the support - immediate, efficient and just really patient. Love the upgrades I've seen over the past 2 years...definitely the way to go!

Very user friendly. I am not the best at this stuff but Omnisend made it very easy! Highly recommend.

A bit of a learning curve but great features and support. Very helpful and speedy support from Nikola and Daryna - thank you!

Very easy to use and excellent support (special thanks to Nikola and Daryna!). We were able to easily create automations and nice email templates. The only thing we are missing is some better newsletter popup layouts and customization, they look too old style so we had to use our own custom form for lead gen.

Just started to use this app and so far it's pretty easy to navigate in. Having some issues, but the customer service (Olesia) was really quick in response and helpful!

I was browsing the apps in order to find a good platform to send emails campaigns in time. I tried a lot during the research for this but WOW Omnisend is definitly something else. It's an intuitive app that's easy to use and have everything you need! And their customer service is 100%. Quick and precise, it makes me want to work even more with them ! Am definitly stopping with my research since Omnisend meets all my needs and I definitly recommend you to try it too !!!

Beware! I used to think Omnisend was a great tool for email marketing - lots of features and flexibility and prompt service when we had questions or needed help. However, they are in the process of forcing their customers to port all their forms, automations and campaigns over to their "new" email builder, which they are touting as somehow better and easier and in my experience, has been the opposite. With little or no notice, they have automatically migrated some of our forms and automations over to the new system, forcing us to use it... yet when I look at the content in the new format, there are MANY elements missing, reduced functionality and LESS ability to customize various elements. Even worse, all the content I have saved over 3 years in templates and content blocks is, for all intents and purposes, lost because there is no way for me, as the client, to port it over to the new builder. I am looking at hours upon hours of extra work created by this change, with no explanation as to why it is happening in the first place and what, exactly is supposed to be "better" and "easier" about this new system. Perhaps if you were starting with Omnisend from scratch, you wouldn't know the difference, but whatever reason they are making this change, it is NOT being communicated well, they are not being upfront about what their current customers are losing in the process, and it is no way to treat loyal customers. Beyond frustrating.

GRIP6

2022-05-31

United States

This app is awesome and easy to work with. Their support is very helpful. My biggest complaint is that they are missing SOO many features. They come out with new features all of the time but as of right now there are so many basic features that it just doesn't have.

Nikola with Omnisend was a great help to me! Would highly recommend this feature to everyone! I am looking forward to having more experiences with Omnisend in the future as they help me grow and maximize my online business!