Reviews for Omnisend Email Marketing & SMS

Great email marketing app, I've used them many times over the last few years and they have constantly improved their service. Amazing customer service. Fair pricing. Recommended!

Excellent tool, It has it all and the best they have an awesome and quick response support team (thanks Kamilia for your help) if you have any issue. 100% recomendaded.

Extremely satisfied with the product! Special thanks to Kristina from the Support team for the provided patience and assistance. True Professional!

Had a few minor issues with it but support always are there to help quickly. Spoke to Salma this morning and had a response straight away which answered my query and provided me with all the info I needed.

Top level software already, but the customer service makes omnisend what it is. The (MANY) times I'm trying to do something very specific and needy to get an automation to run exactly as I need it to for my store's needs, I can easily send a quick question and somebody like Stefan answers within minutes with a solution. Every time I go through this, I'm blown away by the customer service's positivity and willingness to help.

The customer service is a 5+++! I needed help and sent a question to the team and within minutes Nikola had sent me all the info I needed to help with the problem. I would rate this compay a 10 Star if they had a few more options for design. I am working with what is available, but i'm not very technical, so I'm using the templates offered. I would love a few more creative options that allow for a differnet look when you send emails back to back... but from a data and customer service standpoint they are the best

Salma did amazing with helping me when I changed emails and couldn't access my old one to verify the change in ownership. I am very happy with the customer support I received and highly reccomend this to any small business owner

Incredible email marketing tool for SMEs, all the necessary features and amazing UX. Big shout out to Matija from customer support for his reactivity and helpfulness. Definitely recommend :)

We absolutely love this app. Great user interface, automation flows, and email builder. Their customer support is always swift and goes the extra mile to help. Special shout out to Nikola, Salma, and Luiz from the support team :).

One of the best Apps of it's kind with equally great support. Kristina was fab, as always! I have no hesitation in recommending Omnisend. Has numerous benefits over similar apps.

Really nice app for email marketing. And the support is truly great. Tiana and her colleagues really helped me setting up my account and make it work perfectly.

Luiz was very helpful and patient and professional she was on the line with me for an hour until the issue was resolved Thank you

Amazing support, literally helped me for an hour to find out how to make my campaigns work from Recart.

I was speaking to Stefan most of the day yesterday to fix an error of the emails not sending discount codes to my customers and he was very helpful and attentive to me needs, he did everything he could to rectify the issue with me and we got there in the end , all issues were rectified and store discounts working again now. would highly recommend this guy to anyone at Omnisend 10 out of 10 from me Stefan

Used this app for years and then one day my pop ups, email captures and everything else just disappeared from my site!! In fact, the app had no record of my customer data. Wrote for support but haven't received an answer or my data back! I guess maybe they did an update and forgot about their current customers! If this can get my data back and it is working again, I'd certainly appreciate it. But it's no longer a 4.8 rated app. Any app that just stops working on you and then can't even show you as an existing client, let alone get your working data back you created...isn't worth a rating.

I just started to use omnisend, there are a lot of unclear places, Nikola is very patient to help me answer all the questions.

I really enjoy this app but I like the customer service even more. I submitted a question about trouble I was having setting up a new welcome series automation, and Kristina from Omnisend not only responded quickly, she gave a lot of detail when helping me navigate the site. She explained the reasoning behind each step so I could set up new automations in the future on my own in the future. After working with her, I felt more confident in navigating email marketing on this app. She AMAZING! Thanks, Kristina.

The app is affordable, and I value the customer service and the different blogs they have when understanding what to do.

Great in app service from Kamilia. A good service for a good price. friendly and helpful service and easy use

Does exactly what it says on the tin! Can't complain about anything. Works flawlessly. amazing customer service and product

extremely horrible work, app not sending emails, support asking silly questions, 1 week 0 progress, then starts asking same questions. AVOID AT ALL COSTS

There aren't a lot of great email marketing solutions out there, but whatever one you use having excellent support for issues is key. Luiz sorted out an issue I had with Omnisend's not-all-that-great email editor and helped me overcome some of the shortcomings there. Thanks Luiz!

Tiana responded quickly and helped me through my questions about my first ever email campaign! What a relief because I'd been scrambling to get the email out on time and looking good. Thanks again!

Olesia was very helpful in answering all of my questions in regard to pulling reports, filtering and guidance on sms, in a timely manner.

I was struggling with a huge issue related to my gift cards and Luiz's looked - restlessly - for solutions during 4 days, without never leaving me alone, following up each and every day and finally finding the way to solve my situation! I am so grateful for his professionalism, commitment and kindness! Thank you for being that efficient and reactive, Luiz, thank you for helping me clear out this problem that I've been facing for weeks!