Reviews for Omnisend Email Marketing & SMS

Great app and very very fast support! Out of the three apps I tested, this turned out to be the best!

It's the second day after switching over from Klaviyo to Omnisend and I'm more than happy. It's fun and easy to work with and everything is explained with videos and easy to follow articles and in case you still don't get it done the fast and kind support helps you quickly. Thanks Kamilia ;)

Loving it so far, thank you Stefan for all of your help getting set up!

The business I work for currently uses Omnisend and these folks are AMAZING! Can't express how thankful for the resources and the quality support we continue to receive. I recently had the pleasure of being assisted by SALMA, who was able to quickly and efficiently troubleshoot some minor issues I was coming across when creating automated emails & forms. My questions were kind of not the greatest because I honestly didn't know how to explain my problems at first BUT she was very kind and patient. I look forward to working with these folks if they are in any way providing me with the service Salma had! :)

Super easy to use & so effective in boosting sales! I encountered a limitation today & Salma was quick to assist. Very happy with the product, and customer service!

Coyalz Haircare

2023-01-20

United States

I love using Omnisend as it makes it easy to manage my subscriber and get a good email marketing flow. Their recent updates have really elevate the value of this company, it's now even more user friendly and makes designing and sending emails a breeze. If you need help, there is always someone available to message you back, and I have to say that Baarath with Omnisend is a phenominal representative. He helped me check my automations and really explained how a particular set I had worked, what was needed and what steps were unnecessary. That is exactly the kind of help I look for if I ever contact customer service. Clear and detailed answers to the questions I ask. Thank you Baarath, you are an asset to you team and company. Omnisend, hire more people like him please.

Giorgio Milano

2023-01-20

United States

Kristina from Omnisend helped me with all the issues and was very kind!!based on her I rate Omnisend 5 Stars!! I wish all Apps would have helpful support like Kristina from Omnisend!!!

works well and customer service chat is always replied to very quickly to help resolve any issues etc

Received quality customer service today and I am thankful. This is my first time utilizing the software and I am grateful to have the help of the support team.

Great tool and great customer service. Solves a lot of email marketing issues. I recommend 150%. Better than Klaviyo and MailChimp

Encountered an issue that required immediate attention, Olesia was very quick to resolve this issue and provided friendly and informative support throughout.

The customer service center is quick and efficient when responding to all questions and concerns and my customer service rep Olesia was so helpful. I would highly recommend.

In my opinion is the best app for pop ups, marketing etc. Because has a simple interface and a multi options for personalize the things you want to send.

Great customer support from Matija!!! Quick replies and very helpful. This app is simple to use and very useful

We made the change to Omnisend from Klaviyo when Klaviyo jacked up their pricing last year. Omnisend's feature set is not quite as robust but they do keep updating it and the chat support is much better and quicker than Klaviyo at half the price. Today, Salma and Adres helped me but every rep has been great. We're happy with the switch.

Great customer support from Salma at Omnisend in setting up my SPF and DKIM records. So far the set up process has been really seamless and simple, after changing over from Mailerlite due not being able to set the SPF + DKIM up.

Support is always 100% from these guys which is critical. Really well rounded platform with plenty of features. Great data feedback. Solid all around.

My experience with Omnisend has been amazing and Im really loving my choice to go with this email service for my website. Customer service has been amazing and Luiz was a big help when I was trying to figure out setting up my SPF and DKIM settings.

I've been using Omnisend since 2019 for my Shopify stores and have been pleased with their service. There have been a few hiccups along the way through the 4 years, but overall I am happy! I've tried several other email marketing services but always came back to Omnisend. Eventually moving all my stores over! Their team has been very attentive, caring and constantly improving their product. I find their pricing to be fair for all that they offer. Whenever I need help or have any questions, I'm able to reach them through their chat box. They always respond to me within minutes to a few hours, and my queries are addressed quickly. I think they've become even faster the past year or so. Especially with a query I had this past week. Yuliia helped me to resolve it in less than 24 hours. I look forward to seeing how Omnisend continues to grow and improve. I hope they give their major competitor which starts with a K, a run for their money. :)

the customer service is helpful and they replies so quick. will recommend others to use this app. .

Customer support was very helpful and went out of their way to present everything to us in a neat and concise manner. Thanks Sanya.

Have only just started using the app. Had a question about an email template. Response was super quick & Andres was extremely helpful. Then I had even more questions & Andres was there again for me pronto. Very helpful fellow !

I'm really liking the app and I find it easy to use with nice templates and a lot of possibilities to customize. I've been using different newsletter platforms for years and I'm super happy that I've found Omnisend. I had a technical problem and Olesia helped me out through the chat in minutes! Can't recommend enough!

Andres was amazing! Super helpful and prompt with his response. Having responsive tech support means so much.

DiFOLD

2023-01-16

United States

Great app, the team develops it all the time! Customer support is quick and the people are very understanding! Recently I had a request which was processed by Matija, Nikola, and Diego in an accurate way, providing a lot of useful information and explaining different options very well. The communication was very smooth.