Reviews for Omnisend Email Marketing & SMS

Great job! Thank you for your professional support and quick response to customer issues! Please accept my gratitude.

Omnisend is great. Cheaper than other Email Marketing platforms and really like the interface in comparison to Klayvio etc. Shoutout to our account manager Monika who is always on hand to answer any questions and help out where needed :)

support team was really quick in solving the problem.their response was in less than 5 mins. Thank you yuliia!!

FOX & WOLF

2023-03-07

Spain

We have been using omnisend for over a year now. It's great! We wouldn't use another supplier. I highly recommend

Usefull if you are starting out because their support team is great and 24/7. Have a lovely experience with Baarath and he guide me through heaps of stuff. recommended

Nikola helped me through every difficulty I had with updating my settings across platforms! Absolute legened. 10/10 support

Eclectic Array

2023-03-07

United States

The team from support helps you in an easy way to solve all your doubts, Baarath was very clear and patient with all my questions and gave me the solution of an issue that was bothering me. Thank you.

The Opal Dealer

2023-03-07

United States

Was having some technical issues and Luiz helped me and they were awesome!! Thank yoooooooooou Luiz!

Needed some assistance with segments and clearing out old emails and Andres was excellent. Helped me out and was really knowledgable. Spoke with Karine today to help me with a Sunset Policy and she was brilliant. Checked my settings for me and was super helpful.

I usually have problems with email campaigns, and I always get prompt assistance from most of them. They are all very professional and patient. I want to give a special mention to Andrés because he has been so helpful.

The support team is always one of the best SAAS customer support teams I have dealt with! They respond quickly and will work with you; supplying screen recordings/screen shots to aid in discussion. Additionally, they are always working their best to create a solution to your need. I was adding a 3rd website to their platform and ran into some challenges with their pricing due to the way the third website was set up/grew overtime. Kamilia added my account to a new BETA pricing model that better aligned with our business needs, permitting us to cost effectively migrate to Omnisend for this storefront. If you have not tried Omnisend I would suggest you give it a try! Their pricing is really good especially if you're looking to grow/target SMS. Additionally, you can see a lot of foundational work being done on the platform that is going to upgrade it from its already solid state to a future knockout!!!

Great customer service! Got almost immediate help by Luiz via the chat, and he was able to quickly and easily answer my questions.

Great customer service, responded to my original enquiry email within 20 minutes and then after within minutes to resolve the issue, thanks very much!

I Paused my store and relaunched under an entirely different brand. The app no longer tracks all visitor activity, just selective activity of returning/ known customers. In that sense, its not helpful in antialiasing product potential or begin able to dispute if an information page(return and shipment policies)was viewed. Uninstalling and will continue to look for an app that that tracks all activity on the site

Love this app - super user friendly, tons of capability and easy to integrate segments into advertising. You can make it as simple or complex as you want. Customer support is always very thorough and helpful as well!

I had a verification issue, which was sorted out within an hour. A fast response time, with quick and clear communication, and Agustin was very friendly and efficient. Thank you, Eco Threads Clothing

I take great pride in firing this BS company because they do not care about their customers enough to offer telephone support for basic account setup issues such as Custom Domain Setup. Instead, they push you off on your DNS provider, which is sleazy. Shame on you, Omnisend! Shopify is no better. Their chat agents need to be better trained in such matters.

Seems they have a lot of "good reviews", most likely all of those are fake. Installation and setting everything up is seemingly easy, but at least in our Abandoned Cart flow, we encountered lots of bugs. Issues with Omnisend: - Emails go out at random times and the delay set between the emails is completely useless. For example an email that was supposed to go out 15 minutes after the abandoned cart, arrived in the inbox 8 hours later. - At times the emails did not arrive at all, not even in the spam folder. This was not a setting issue. - Worst part was that the final test we did with a completely new email, duplicate amount of emails were sent. Of course hours later once again, and then again 9 hours later. - The discount code they generate does not seem to be automatically applied in the checkout. ...Did not investigate this further as the app proved to be useless, we are not even going to bother with support, they too did not reply as the recommended time frame. All of this set us back 2 days. Would not recommend using.

great customer service (shout out to you Augustin), and easy platform to use - we've been using them for a couple of years without issue.

We have been using the app for a few years now and are very happy with it. There are constant improvements to the app that gives us flexibility to communicate our message to our community. The customer service is the best, quick and always efficient. Matija is the best and follows up closely. Very happy overall!

Great support team, and great product with this new version. Nikola helped me quickly and effectively. Thanks!!

I've been slowly setting up and learning how to use omnisend and shopify. This is my first store and I had no issues with setting up omnisend. Before today if you had asked me, I would have recommended you to check out omnisend as an option. But today I was blown away with how quickly Olesia at omnisend resolved an issue for me and now I would highly recommend you sign up with Omnisend. If there is ever an issue with your account, Omnisend will help resolve it very quickly and only delay is you getting in touch with them. I delayed 2-3days dreading the process but my issue was resolved in an hour or two. Thank you once again Olesia!

Very useful mail-marketing platform. It works good for mail automations and sending campaign. I personally like the visual editor of the templates for the mails more and find them easier the use than Mailchimp. I contacted the support team on multiple occasions in order to set up filters/segments/automations... and they've been generally friendly very helpful. Nikola and Baarath, for example, took their time to help me investigating a bug I had in my segmentation and help me with the new back-in-stok feature.

Andres was most helpful in triaging and issue I had. It was a simple task and he educated me while not making me feel embarrassed by what I overlooked.

nice support from Yuliia, she is so patience and have a clear instruction to solve our issue. great customer service