Reviews for Omnisend Email Marketing & SMS

I've tried some other email marketing tools, especially the ones that are automatically available in a Shopify account, but most of them were too hard to understand and get used to. I settled on Omnisend, since I had a professional recommendation, and it's super easy to use. Unfortunately, there are some features that cannot be customised, such as automatic response emails that are part of the system and not necessarily part of your own automations. But other than that, I have no complaints! The customer support, which is a BIG selling point to me, is fantastic! I was lucky enough to be helped by Salma, who was quick to respond and really gave me reassuring responses and helpful resources. She was honest about the point mentioned above, and I really appreciated that. I can definitely recommend this app based on convenience, ease of use, easy integration, and excellent customer support.

Omnisend proves itself to be an impressive tool in the realm of email marketing. The platform offers a comprehensive suite of features that effectively caters to all our email marketing needs. Whether it's segmenting our audience, personalizing emails, or tracking the performance of our campaigns, Omnisend has it all. Moreover, the pricing structure is a standout aspect. It is affordable, competitive, and offers good value for money, which makes Omnisend a great choice for both startups and established businesses alike. The app is not just an expense, but a fruitful investment into streamlining and enhancing our marketing efforts. In conclusion, Omnisend is a robust and cost-effective solution that provides all the essential tools needed to execute successful email marketing campaigns. It's a highly recommended tool for businesses looking to optimize their email marketing strategy.

I just receive amazing customer from Olesia at Omnisend and I'm super impressed with her knowledge, courteousness and patience. She walked me step-by-step through the set up and troubleshooting of a form and follow up sequences until everything tested 100% correctly. As far as the app itself goes, it's been a very pleasant experience up to this point. I can tell everything was thought out thoroughly and it's very intuitive. Keep up the good work, Omnisend! UPDATE: Thank you for the reply to my original review! You rock. I just wanted to mention that I just received incredibly helpful support from Karine as well! She was amazing. Thank you!

I recently signed up for Omnisend after being frustrated with Klaviyo. Now, I'm not throwing shade, but as a novice and not tech-savvy, the learning curve for Kalviyo was just too steep for me. Since on Omnisend, I've created email campaigns, segments, several forms, and a few automation, YAY! Their customer service is also great. I recently worked with Agustin and Luiz who helped me create a particular automation that was challenging for me. Best of all, as a small business owner with a budding email list, and trying to keep my costs down, the pricing structure fits my pocketbook. I will definitely recommend Omnisend to small business owners.

I have been using Omnisend for a couple of years now. It was a mistake not to leave a review earlier because I am extremely satisfied with this app. It is really easy to use, and now they have a new feature to clean up bad emails. The customer service at Omnisend is the best. I have never encountered any issues, and Baarath always responds promptly to my inquiries or provides clear instructions when I come across any problems. All I can say is that I highly recommend this app for campaigns, emails, capturing emails, and more.

Grateful for all the advice given by Andres, and honestly the chat with Andres helped me not to make further mistakes. I am happy with how things turned out and appreciate the immediate supports given.

Thank you Baarath for your outstanding support. Your promptness and thorough responses to our enquiries were superb!

The experience of using omnisend is very good, online customer service responds quickly, besides, Baarath from Omnisend support team is very professional and so kind, others too

Great app, very helpful staff. I haven't been able to use all the features yet, and it doesn't have sms campaign in Canada, the email marketing tools are super easy to use with a lot of templates and elements.

Great software and excellent customer service. Salma was especially helpful . A bit pricey but no worse than their competitors.

I recently had a fantastic experience with this app and its outstanding customer support. I cannot express enough how impressed I am with the overall quality and the swift assistance provided. Salma, a member of the customer support team, went above and beyond to resolve our issue promptly. First and foremost, the app itself is phenomenal. It boasts a user-friendly interface that is intuitive and easy to navigate. From the moment I started using it, I was captivated by its seamless functionality and sleek design. The features provided are comprehensive and highly useful, making it a must-have for anyone seeking efficiency and convenience. However, what truly sets this app apart is the exceptional customer support. When I encountered an issue, Salma was there to save the day. Her responsiveness was astonishing, and she wasted no time in addressing our concerns. In a matter of minutes, she skillfully guided me through the troubleshooting process, ensuring that our problem was resolved swiftly and effectively. Salma's expertise and dedication were truly commendable, and I felt like a valued customer throughout the entire interaction.

Easy to use interface with a very helpful customer service team. Salma helped me get the help I need within minutes and was very helpful with her instructions. Omnisend Support Team usually replies chats very quickly and provide a step-by-step instruction guide. Good job Salma!

Great app, does exactly what it should. Support is available within minutes via live chat. Maria helped me immediately and solved my problem within a few steps.

We are new to Omnisend. So far so good! there are certain things that could be improved/easier. But, we are a new small business and navigating takes practice and time. Customer service is prompt to help. Shout out to Karine as she was a great help.

Omnisend is a great alternative to our email marketing platform. It's very user-friendly to create emails and automated emails. The support team gets back to you in a very timely manner and is very helpful. I Would definitely recommend it!

Pet Guru

2023-06-27

Poland

I'm a recent user so I haven't yet gotten experience regarding the results of Omnisend campaigns. However, I can confidently say that the app is very intuitive and easy to use. Also Kayque from support has been very helpful and swift in resolving any problems I had.

i ran into some problems navigating the site so i contacted Diego who solved my questions quickly and efficiently.

After spending days trying to get Klaviyo to work for me with no real help from customer service, I called it and decided to give Omnisend a try. The only thing I'm upset about is the time I wasted with Klaviyo! Customer service is top notch and I had everything up and running in no time. Thank you Onmisend! I am looking forward to a long business relationship.

Kayque was super helpful & on the ball with helping our team with omnisend pro. They were able to provide a discount on the pro plan as a trial before we commit to pro. Thank you Kayque and the Omnisend team!

Have only recently started using Omnisend, but would like to say I appreciate the promptness of their customer support. Special mention of gratitude to Baraath for the quick and helpful response when I expressed a challenge I had with formatting and testing an email campaign.

Super powerful & efficient application, very user-friendly and excellent tracking monitoring. The support team is very effective and replies quickly. Their support has each time been very valuable. Thank you!!

I received great support from Baraath to fix my error in the creation of a form. I would love more features and easier management for store owners that are not marketers

This app is great ! User-friendly and easy to use. Love it! They thought of everything, has plenty of features! I recommand

Super fast service, polite, helpful and the problem was so easy to rectify, nothing to do with the app, it was me not understanding something correctly.

I just started using this app. I haven't watched the onboarding or any tutorials yet. Just had to jump into it and get an email out the night before a big summer sale. LOL The support has been fantastic. Day and night. Thank you Andres for your help and sending me the links to the onboarding. I look forward to watching, learning and success!