Reviews for Omnisend Email Marketing & SMS

Great app for EDM and awesome customer service, always support us there. I'm now exploring all the sections, hope it helps us more.

In general, Omnisend is a very good Email Marketing app. It is simple to use, offers almost every service needed, and customer service is fast & great!

Thank Dilara. Quick response. Offering clear and detailed instructions for my questions.

Thank you very much for Baarath's patient explanations. Despite the simplicity of my questions, as a beginner, I found it a bit challenging. Baarath professionally resolved these minor issues for me. He is a highly professional individual.

Very nice app, complete and easy to understand. Customer service is amazing, patient and understanding. Special mention to Andrés who provided incredible advices and solutions.

Olesia and team have been super helpful with my questions while I get used to Omnisend. It's a great app and really supporting my marketing. Thank you for all the assistance so far.

I had a very minor issue, but needed customer service and Olesia at Omnisend did a fantastic job. The wait time was short and she was super patient and helpful and quickly resolved the problem 100%. Great customer service is so important and Omnisend has that! Thank you.

I am not very happy, very bad first impression of Omnisend. Downloaded app 5 days ago. Process was pretty easy in the beginning to set up but then I hit a wall by not being able to verify my domain. It's been 5 days yet nobody has helped me solve this problem, my business has been unable to send out marketing campaigns and it's been 12 hours since I last spoke with someone in customer service who basically ignored me. Terrible way to start things and it's hurting my business.

ARTIQUE AMSTERDAM

2023-08-08

Netherlands

I wanted to take a moment to share my incredible experience with the Omnisend email marketing app and, more importantly, the exceptional customer support provided by Baarath. As a webshop owner, finding the right tools for efficient communication with customers is vital, and Omnisend exceeded my expectations in every way. When I encountered some challenges while using the app, I decided to reach out to their support team. To my surprise, I received assistance almost immediately, and it was Baarath who took charge of my query. Right from the start, he demonstrated a level of friendliness and professionalism that put me at ease. What truly sets Baarath apart is his dedication to ensuring customer satisfaction. Not only did he provide step-by-step guidance, but he went above and beyond by creating two personalized videos that explained how to resolve my issue. I've never experienced such personalized support before, and I was genuinely impressed by the effort he put into helping me. His deep understanding of the Omnisend app's features was evident as he walked me through the solutions. Baarath's patience, clear communication, and willingness to assist stood out throughout our interactions. He not only solved my problem but empowered me with knowledge that will undoubtedly benefit my webshop's email marketing efforts in the long run. As for the Omnisend app itself, I can confidently say that it's a powerful tool for email marketing. The features are comprehensive and user-friendly, making it an ideal choice for businesses of all sizes. However, what truly solidified my loyalty to Omnisend was the exceptional customer support provided by Baarath. In my opinion, Baarath's exceptional service deserves recognition. His commitment to helping customers succeed is commendable, and I wholeheartedly believe he should receive a raise for his efforts. In conclusion, I wholeheartedly recommend Omnisend for its outstanding email marketing capabilities, but above all, for the incredible customer support experience exemplified by Baarath. If you're searching for an email marketing app that not only delivers exceptional features but also unparalleled customer service, look no further. A big thank you to Baarath and the entire Omnisend team for making my journey as a webshop owner smoother and more successful. Your dedication is truly appreciated!

Absolutely loving Omni Send! We recently switched from another provider and couldn't be more pleased with the decision. The user experience is fabulous and the support is second to none. There has been a few kinks getting the ball rolling which is natural when migrating and the team have been nothing but supportive. Special thanks to Matija who has been very helpful, communicative and delivers top class customer support!

Excellent App, WOW! Very Impressive, I absolutely loved the free course! The best thing to happen to Shopify.. Thank You!!

So far, they have been great and very helpful! I look forward to continued work with them at this time.

Thank you for all your help, Matija, Sanya, Salma. Thank you for all your help, Matija, Sanya, Salma.

Tut genau was es soll und das sehr verständlich. Der Support ist sehr gut erreichbar wenn Fragen auftauchen (Danke an Karine). Bisher kann ich Omnisend zu 100% empfehlen.

Omnisend has been so easy to use and their support team was quickly able to answer my question. I was connected to Kayque within seconds of inquiring on their chat and I was able to solve my question in just a few minutes. Thanks again Kayque and the rest of the Omnisend team!

Good. Love the service, helped me a lot. Matija did the great job and helped me resolve lots of problems

Agustin took his time to help me fix my automation issue!! he is great to work with! It's hard to find a company that is quick to respond, knows what they are doing, and is kind.

Easy to use, user-friendly app! Every function is there what is needed. Also, the support is very kind, helpful, and fast! I can only recommend Omnisend to everyone!

Pigeon Heart Designs

2023-08-02

United States

Very helpful. Kristina & Olesia were great. I appreciate the quickness of their responses, as well as the helpful pics they supplied. edit: I've had to contact them many times & each time the assistance has been great. Today Maria helped me so much. I'm grateful.

great service. love it all you are a life changer beautiful and easy to understand. keep going with the great services

I can't tell you HOW MUCH BETTER this team is than other marketing companies! The customer service is SO GREAT- I've had Luiz, Stefan, Diego, Andres, and Karine provide excellent customer service in helping get my business started. Can't recommend this team enough!

We've only been using this app a week or two but I've said "this is amazing" more times than I can count. The A/B testing is an incredible tool that's very accessible and has already helped us understand how to better communicate with our customers. The one thing I've been frustrated with since transitioning from Shopify Email is that I can't access the images and products saved in my store. I'd like to be able to just "insert" > "product" like I did on Shopify and have it pull from the product pages. Instead I have to download and upload my photos to Omnisend. BUT All the other features and amazing customer service (thanks Karine!) has made that minor inconvenience easily tolerable.

My experience with Omnisend has been amazing! Customer service operator Matija was super helpful and very fast to response! highly recommend this app!

New to using Omnisend and was getting an error message. Baarath helped me fix the problem in a timely manner.

Kayque and Andrés from Omnisend truly exemplify professionalism and efficiency in their customer service. When I encountered a problem, they swiftly and adeptly addressed it, leaving no room for frustration. I'm genuinely impressed with the level of support they provided. If you're seeking assistance from experts who go above and beyond, look no further than Omnisend.